NEXUS FUSION in Milton Keynes Salary
UNIT 2 AVANT BUSINESS CENTRE FIRST AVENUE MILTON KEYNES MK1 1DL UNITED KINGDOM
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Earnings on positions in NEXUS FUSION
NEXUS FUSION is looking for employees for positions:
it manager
Working hours
- full-time
Benefits
- laptop
Responsibility
- provide One to one coaching, development and training to staff
- manage and prioritise workloads via a Service Desk ticket management system
- the role requires excellent customer service, hardware and organizational skills
- ensuring fully implemented processes and continuous improvements identified
- communicating with Service delivery and operations teams to ensure the smooth flow of products and workloads through the buildroom
- the nature of the work will be a mix of internal and external customer equipment
- work closely with business senior leadership to understand business and work priority and strategy
- experience in hardware upgrades and Windows Imaging or IT builds
Requirements
- ideally a second- or third-line technical support experience using Service Desk software to manage and log work jobs and tickets
- minimum of 3 years of proven experience in a similar, IT managerial or Team leader role, supporting internal and/or external customers
- previous management of support/build teams in high pressure environments
- managing multiple senior stakeholders both internally and externally
- ability to efficiently manage last minute priority changes and workloads effectively
- diagnosing and resolving complex technical problems
- ability to follow processes and procedures
- can identify, recommend and amend inefficient work tasks and processes to improve efficiency