NEXUS BUSINESS SOLUTIONS GROUP Salary - Salary Report

maintain administrative reservation logs to operational standards on a daily basis
to ensure all administrative processes are maintained and company policy and process is always followed

place bookings to customer specification using bespoke booking software
amend bookings immediately upon receipt of notification using company procedures
proven experience within a customer service/administration role
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good levels of communication skills
inform the customer of potential problems arising to ensure full transparency either by telephone, email or text
highly accurate verbal and written communication is key
manage all incoming queries to the CS phone line, including dealer, client, and customer requests to operational standards
deal with incoming queries via email to the designated NCA Inbox including dealer, client, and customer requests to operational standards
initiative-taking and highly organised
ability to work on own initiative, under pressure and to deadlines
liaise with suppliers to find solutions when applicable, either by phone or email
comfortable communicating and influencing at all levels of the business
track and complete booking closures upon request
ability to work in a fast-paced environment
ensure any issues between integrated systems are resolved
manage the breakdown move over booking process & ensure customer remains in a continuation of hire
experience of working with high call volumes desirable but not essential
ability to use a variety of IT packages and learn new bespoke software
raise any concerns with the relevant department or management, to ensure processes are being followed as per company procedures

NEXUS BUSINESS SOLUTIONS GROUP