NEXT CHAPTER  Salary

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HARTFIELD PLACE 40-44 HIGH STREET NORTHWOOD HA6 1BN UNITED KINGDOM
TIN: 10491152
 Communication & media production
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NEXT CHAPTER
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NEXT CHAPTER is looking for employees for positions:

customer advisor

  • customer advisor
  • pr account manager

Working hours

  • part-time | Temporary | Contract

Education

  • A-Level or equivalent

Responsibility

  • liaising with technical and product teams where necessary to answer product related queries
  • using Sprinklr to monitor and respond to comments, including the use of auto-responders where appropriate
  • responding to customers who provide negative reviews for the brand
  • complying with the provisions of GDPR and the Data Protection Act and to maintain confidentiality
  • managing day to day customer queries via social media, resolving routine and product related issues, and ensuring a high level of first contact resolution
  • responding in line with the corporate brand guidelines and tone of voice so that customers feel valued and are being communicated with in a way that is appropriate, both via public and private messages
  • reporting on activity and identifying any trends and working with wider team to improve overall customer experience

Requirements

  • customer service: 2 years