NEWMARKET HOLIDAYS is looking for employees for positions:
digital marketing executive
Responsibility
office based or Hybrid Opportunity based in Wallington, Surrey
here at Newmarket Holidays, we're all about enriching lives and well-being through travel
to bring that to life, we know our success is driven by our exceptional people
newmarket Holidays has been part of the travel industry for 40 years now
we believe in being a truly customer and colleague centric business
updating and regularly checking content on NewmarketHolidays.co.uk, to ensure it is up to date, accurate and optimised effectively
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we expect our teams to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations
travel consultant
Working hours
full-time | Part-time
Benefits
service car
Responsibility
homeworkers, Office Based or Home/Office hybrid opportunities available at our HQ in Wallington, Surrey
newmarket Holidays at a glance
our aim is to enrich lives and well-being through travel
that is our purpose
our ‘why’
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the types of holidays that people have always dreamt of experiencing
we bring those dreams to life and are the trusted friends of our loyal customers
finance business partner
Requirements
finance Manager
financial Accounting
organisational Skills
tour Operators
Language
german
Responsibility
team management; 1FTs, professional development, holidays and attendance, performance management, professional development, L&D etc
budgeting Revenue to Gross profit
CAA Return - APC
cruise Cancellation Cost journal
development Training
finance Managers Meeting
monitor agreed KPIs
one to ones
apprentice
Working hours
apprenticeship
Responsibility
assist with processing invoices and supplier payments
assist with processing expenses
assist with reconciliations
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assist with debtor and creditor analysis
assist with profit analysis, demonstrating understanding of adverse and favourable variances
no agencies, please
demonstrate understanding of costing, use of cost centres and coding systems
Requirements
as a Finance Assistant Apprentice within our Finance team, you will be responsible for assisting the team with junior accounting duties
you will have an incredible opportunity to be an integral part of the team responsible for maintaining an efficient and accurate finance function within our business, and to learn loads about the travel industry from the leading independent tour operator in the UK
you will have learning modules as part of your studies, which will lead to a nationally recognised and accredited qualification, but also on the job training where you will roll your sleeves up and get stuck into a busy finance operation
you will rotate around the Finance division, learning about everything from basic bookkeeping activities to management accounts, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry
this is an all-encompassing role, which will set you up for a wonderful career with Newmarket Holidays and the wider travel industry
management accountant
Responsibility
carry forward prepaid costs
close Prior Accounting period - Run CLOPER reports and close fiscal period
current Month HPA figures onto Management Account File
current period HPA Accruals - Coach, Schools, Ocean Cruise, River Crusie, Events
development Training
insurance Cost Journal
process Cruise Cancellations
process prior month reversing journals in current period
purchase ledger
Responsibility
low-Cost Flight Reconciliation
credit control for Direct and Newspaper related bookings
fred Olsen Cruise Statement Reconciliation & payment
cover for Personal expense claims as and when required
any other reasonable tasks that need to be done to ensure the smooth running of the department
provide cover for colleagues in both the purchase ledger team and wider Finance team as required
customer service
Requirements
contact Centre
customer Service
sales
travel Arrangements
tour Operators
Benefits
service car
Responsibility
first and foremost, delivering the amazing service our customers expect when planning their wish-list holidays
supporting customers and travel agent partners, at whatever stage of their journey they are with us
carefully listening to customers to really get to know them, to make recommendations for their perfect holiday with us
reacting to and responding to customers in a timely way, to maximise sales conversion
liaising with other departments to minimise barriers to sale
being open to giving and receiving great feedback from your managers and peers with a view to improving your performance
achieving pre-set KPI’s including, but not limited to, handling time, conversion, revenue, and service
being aware always of how you are performing and strive to always do better, really focussing on delivery of monthly sales targets
sales support executive
Responsibility
own "SCS Manager" internal tasks, whereby a resolution is required to improve sales & service
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support the sales team with quoting, and booking scheduled long-haul flight upgrades
deliver a personalised post booking customer service support of the highest level at all times
no agencies, please
professionally handle incoming requests from customers and colleagues, ensuring that they are resolved both thoroughly and promptly
to ensure all customer and team queries and tasks assigned to you are responded to in line with team KPI’s
own the pre-departure cruise service, undertaking detailed administrative tasks and helping our sales team unlock potential for cruise sales, with speed to market
Requirements
the Senior Sales Support is responsible for providing exceptional internal & external service, supporting our contact centre sales team to unlock opportunities to improve conversion, dealing with challenges swifty and promptly and owning the pre-departure administration of our ocean cruise business
this is a really exciting, brand-new role, reporting to the Sales & Service Manager and a part of the contact centre management team
product manager
Requirements
international Travel
yield Management
product Support
tour Operators
you should be able to drive and be prepared to travel as necessary for product research site inspections, contracting etc
at a strategic level key areas of focus for this role include improving efficiency and supporting the optimisation of yields across all Newmarket Holidays products, as well as assisting with coaching and mentoring the broader Short haul team
at a more day to day level the role will also be responsible for ensuring that Short haul sells strongly throughout the sales’ cycle and operates profitably within budget, as well as the development of new Short haul product types to meet strategic goals and customer needs
the role will also focus on delivering to customer expectations, both in constantly re-evaluating the product we sell and improving the service delivery across the Short haul product range
Responsibility
directly support the Head of Product - Short haul in driving strategy
attend weekly team meetings and contribute to and give presentations as required
drive efficiency through technology improvements and process changes, with a direct focus on delivering optimal margins
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constantly monitor and improve the service and NPS scores of the Short haul product
no agencies, please
market aware - constantly on the lookout for new ideas and new trends in the market
develop and contract new products
customer service apprentice
Benefits
service car
Language
english
Working hours
apprenticeship
Responsibility
supporting customers and travel agent partners, at whatever stage of their journey they are with us
carefully listen to customers and really get to know them, to make recommendations for their perfect holiday with us
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pro-actively supporting customers with their online check-in procedures
supporting both sales & after sales customer service enquiries via digital channels
no agencies, please
support our busy programme change team with involuntary customer changes, always striving to retain customers
support with the logging of post-holiday customer feedback, and triaging those complaints to a speedy resolution
