NEWMARKET HOLIDAYS

Responsibility

• homeworkers, Office Based or Home/Office hybrid opportunities available at our HQ in Wallington, Surrey
• newmarket Holidays at a glance
• our aim is to enrich lives and well-being through travel
  Show more +26
• that is our purpose
• first and foremost, delivering the amazing service our customers expect when planning their wish-list holidays
• our ‘why’
• carefully listening to customers to really get to know them, to make recommendations for their perfect holiday with us
• join Us
• the types of holidays that people have always dreamt of experiencing
• we bring those dreams to life and are the trusted friends of our loyal customers
• no agencies, please
• reacting to and responding to customers in a timely way, to maximise sales conversion
• the Newmarket Spirit is what binds us together
• throughout this, our 40th year, and all other years, we strive to grow
• liaising with other departments to minimise barriers to sale
• to challenge ourselves in new ways
• being open to giving and receiving great feedback from your managers and peers with a view to improving your performance
• it is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays
• embracing different points of view and realising our potential
• achieving pre-set KPI’s including, but not limited to, handling time, conversion, revenue, and service
• for the right person, their story can begin right here
• being aware always of how you are performing and strive to always do better, really focussing on delivery of monthly sales targets
• be solutions focussed, always finding ways to do things better for our customers, our business, and our colleagues
• role Profile
• as an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership
• this is a key role within a strong sales and customer focused environment
• we aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays
• taking responsibility for your own learning; always seeking out new ways to learn and grow, for your own and the companies benefit
• supporting customers and travel agent partners, at whatever stage of their journey they are with us

Requirements

• contact Centre
• customer Service
• sales
  Show more +2
• travel Arrangements
• tour Operators

Benefits

• service car

Earnings for position planner

Responsibility

• office based or Hybrid Opportunity based in Wallington, Surrey
• here at Newmarket Holidays, our aim is to enrich lives and well-being through travel
• that is our purpose
  Show more +16
• our ‘why’
• the types of holidays that people have always dreamt of experiencing
• we bring those dreams to life and are the trusted friends of our loyal customers
• the Opportunity
• the Senior Manager for Outsourcing and Operations is a pivotal leadership role within our Customer division
• it is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays
• in this role you will effectively lead our outsourcing partnership, driving a strong service ethos against core KPI’s
• key Responsibilities
• throughout this, our 40th year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here
• lead the strategic and operational relationship with our outsourcing partner, constantly driving improvements in performance and productivity
• additionally, this role will lead the operational functions of our Customer division, optimising technology and efficiency, resourcing, and data analytics to make informed decisions to expedite sales and service growth
• contract, develop and manage existing products, working closely with our team of excellent, highly-experienced, ambitious Product Operations Executives
• responsible for our Duty Office, operational function including direct reports in the UK and our outsourcing partner in South Africa, ensuring issues are dealt with promptly and cost-effectively
• monitoring and control of all operational disruption costs, working with internal teams to recover from suppliers where appropriate
• make changes to the IVR, create telephone numbers, and track success of these improvements
• about you

Requirements

• event Management
• product Management
• escorted Tours
  Show more +13
• event operations
• hotel contracting
• A proven leader of people, who primarily uses a coaching approach to get the most from their team
• proven experience in telephony and omni-channel platforms and resource planning
• someone with the ability to understand data, analyse it and makes changes to improve KPI’s
• travel industry experience is advantageous
• what we can offer you
• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges
• leaders who are interested in your development and committed to helping you to be the best version of yourself
• A responsible organisation that cares about its people, the environment, and the communities we visit
• someone who understands the importance of customer experience delivery, always striving to improve the service we deliver to our valued customers and travel agent partners
• encouragement to take initiative and try something new and different
• A flexible and hybrid-working arrangement

Earnings for position operations manager

Responsibility

• join Us
• updating of flight information and adding PNR detail in Tiger Bay as required
• monitoring internal reporting ensuring late bookings are flagged to team and booked accordingly & correctly
  Show more +9
• supporting the Customer team with managing internal requests based on customer enquiries and replying in timely manner with correct information as required
• running internal reporting supporting the ticketing function and ensuring all non-group tickets are known and handled accordingly and correctly
• checking the details carefully of long-haul bookings to ensure passenger and travel details are correct in Tiger Bay and ensuring any additional aviation services have been secured correctly
• supporting the wider Aviation team with administrative duties as required
• assisting with the quoting and booking of upgrade flight requests and deviations as required using GDS or airline booking portals as required
• liaising with, and advising, the inventory and programme change teams, in relation to tour amendments involving change of airlines or change of flight times
• as an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership
• we aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays
• updating, and monitoring of internal diary; ensuring team meet deadlines in terms of flight commitments, ticketing time limits and other deadline dependent tasks

Requirements

• airlines
• aviation
• communication Skills
  Show more +6
• delivering Exceptional Customer Service
• administration
• this is a great starting point for someone interested in a career in tour operating and aviation
• reporting to the Head of Aviation and Transport, this role is primarily responsible for providing top-notch administration, reporting and support for anything related to aviation
• this is a fantastic role and opportunity for someone to learn about tour operating and all things aviation, as you’ll have exposure to all aspects of holiday creation
• highly organised with the ability to assimilate a variety of tasks, the flexibility to meet changing priorities as demands dictate, and an ability to work well under pressure

Earnings for position administrator

Responsibility

• reporting to the Product Director, support the Product Heads in driving change and strategic improvements
• own brochure planning cycles from a Product perspective, driving improved efficiency
• taking ownership of NPS and quality delivery, identifying and supporting other Product teams on opportunities for improvement
  Show more +11
• alongside Product Heads, using data and customer insight to identify areas of development including maximising cross-sell opportunities
• supporting efficiency through technology improvements and process changes within the Product area, with a direct focus on delivering optimal margins
• taking ownership of Product content strategy, identifying areas for improvement, refining the workflows between Product, E-Commerce and Marketing, and supporting the Product team in delivering against these to ensure Product content is accurate across all channels
• ownership of the internal rolling planner to ensure all departments have visibility of and are prepared for upcoming product launches and marketing activity.Acting as main conduit between Product team and E-Commerce / Marketing teams - driving collaboration opportunities, ensuring that this is optimised to maximise promotion of all brand channels
• managing our Tour Manager function, including timely recruitment and allocation, ongoing communication and performance management
• acting as co-ordinator for the creation of new Product concepts, from initial analysis through to launch to market, ensuring clear guidelines are maintained, and that there is consistency across all brand channels and between both online and offline presentation
• any other reasonable tasks that need to be done to ensure the smooth running of the Company
• where necessary, supporting the overall company’s incident management team
• assisting in the co-ordination of ad hoc projects and assignments across the Product department
• acting as co-ordinator for competitor and market analysis to help the Product teams to understand opportunities to bring new product to life for our loyal customers
• acting as co-ordinator development of relationships with tourist boards and assist brand heads in resulting campaigns, ensuring best practices are shared across the different teams

Requirements

• communicator
• leadership
• marketing Strategies
  Show more +8
• product Management
• project Planning
• reporting to the Product Director, this is an important strategic appointment for the growth of Newmarket Holidays
• this is a broad role, requiring great people skills, an ability to drive change with excellent organisational skills
• the incumbent will closely support the Product Director, Product Heads and wider Product team, in co-ordinating the pipeline of new opportunities for differentiation, managing several departmental wide workstreams and projects, as well as improving on existing initiatives and driving strategic change
• you will be expected to lead improvement across a number of areas within the Product team, including content creation, brochure cycles, collaboration with the e-commerce & marketing teams and also take ownership of NPS & quality performance (including detailed operational aspects
• in addition, working closely with the Product Director and other Heads, this role will be required to co-ordinate the development of new Product concepts, from initial analysis through to launch to market, ensuring clear guidelines are maintained, and that there is consistency across all brand channels
• the successful candidate will be expected to build a detailed understanding of the tasks and processes within the Product area, which will require "getting their hands dirty"

Earnings for position senior product manager

Responsibility

• team management; 1FTs, professional development, holidays and attendance, performance management, professional development, L&D etc
• budgeting Revenue to Gross profit
• CAA Return - APC
  Show more +13
• cruise Cancellation Cost journal
• development Training
• finance Managers Meeting
• monitor agreed KPIs
• one to ones
• prior Period Turnover Accruals Analysis
• produce Board Management Accounts Pack
• produce P&L Reconciliation
• attend trading meetings, providing insight into business performance and making recommendations
• ensure month end reconciliations are performed for the prepayment and accrual tour operating accounts
• constantly evolve processes and resources to improve reporting and speed of month end
• support Sage SEI issues/queries
• any other reasonable tasks that need to be done in order to ensure the smooth running of the company

Requirements

• finance Manager
• financial Accounting
• organisational Skills
  Show more +1
• tour Operators

Earnings for position finance business partner