NEW FOREST ACTIVITIES  Salary

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HAZEL COPSE FARM HATCHET LANE BEAULIEU BROCKENHURST SO42 7WA ENGLAND
TIN: 07392996
 Marketing & Advertisement
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NEW FOREST ACTIVITIES
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NEW FOREST ACTIVITIES is looking for employees for positions:

customer service executive

  • customer service executive
  • apprentice administrator
  • customer service advisor
  • customer service apprentice

Working hours

  • full-time
  • temporary

Requirements

  • excellent communication and interpersonal skills
  • strong willingness to learn
  • good awareness of customer service and its importance
  • effective time management and organisational skills
  • professional telephone manner
  • technically able to work on a computer
  • excellent team working skills
  • things to consider

Responsibility

  • making sales and taking bookings, delivering excellent customer service face-to-face, over the phone and via email
  • driving KPI's to hit targets which are outlined on your own personal scorecard
  • updating our CRM and related systems daily, including managing your sales pipeline and forecasting incoming revenue
  • develop and improve ‘scripts’, conversation templates and support the sales team to improve funnel conversion rates
  • provide content suggestions which we can produce to better educate our prospects and clients
  • plan and implement your own personal rolling 90-day plan to aid in personal and business development
  • support the training and development of new and/or junior members of the office team
  • building digital activity programmes, issuing invoices and liasing with the Operations Manager to ensure smooth handover of events and programmes