NEW ERA TECHNOLOGIES  Salary

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183 LANGLEY ROAD SLOUGH SL3 7EA ENGLAND
TIN: 11495425
 IT-Services
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NEW ERA TECHNOLOGIES

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NEW ERA TECHNOLOGIES is looking for employees for positions:

it support engineer

  • it support engineer

Working hours

  • full-time

Responsibility

  • takes responsibility for potential or desired follow-up services or problem escalation
  • should contribute directly to the implementation of new company service solutions, or short projects as per the supervisor’s directives
  • friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • should contribute directly to the implementation of new company service solutions, or short projects as per the supervisor's directives
  • responsible for installing, maintaining, and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
  • good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • diagnose and resolve various hardware performance issues, make decisions when appropriate related to replacing existing user workstation equipment and carry out the entire product replacement process, including the removal of existing IT assets as well as the implementation of new IT assets
  • dealing with hardware and application support queries and issues reported to the Field Services team

Requirements

  • knowledge and practical experience troubleshooting and supporting local area data networking
  • knowledge of Incident Management, Service Request management, DEPOT model etc
  • proficiency in Microsoft Desktop OS , Desktop application related configurations, troubleshooting etc
  • working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
  • working knowledge of ServiceNow ticketing tool
  • serviceNow: 1 year
  • windows: 1 year
  • working knowledge of Service Now ticketing system