NeoTimber Salary
Loughborough
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Earnings on positions in NeoTimber
NeoTimber is looking for employees for positions:
customer service manager
Working hours
- full-time
Responsibility
- recruit, mentor and develop NeoTimber's team of customer service and sales agents
- monitor and analyse sales performance and report these to wider management team and sales team
- monitor the performance of sales and customer service agents, ensuring departmental and individual targets and KPI's are met
- ensure customer service and sales processes are continually improved & streamlined across the department
- actively look to drive customer advocacy through effective communication with our customers
- deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience
- execute customer resolutions and complaint handling procedures
- seek new ways of building on the brand's excellent reputation
Requirements
- must have experience in the field of customer service and/or sales at management level
- strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner
- ability to adopt a consistently positive, can-do approach
- an ability to approach customer complaints and issues with a high degree of empathy
- experience working for a building materials business
- to effectively solve problems, a degree of technical knowledge around building materials would be preferred
- able to apply and improve complaint handling procedures
- high integrity with a driven and energetic attitude and desire to progress