NEILSON FINANCIAL SERVICES

Responsibility

• job Role
• what you will be doing…
• we are seeking motivated Sales Agent's with experience in call centre/customer service environments to join our UK team
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• full-time, permanent position with hybrid working and competitive incentives available as part of global company growth
• building relationships and trust with customers effectively
• meeting and exceeding individual and company targets across sales and quality assurance
• contribute positively to the team and the success of the company
• you will be helping and supporting our customers to help them protect those who matter
• who we want…
• contribute positively to the team and success of the company
• you will have some experience working in a customer facing role environment
• you will be first point of contact for all outbound and inbound sales enquiries for Life Insurance products helping people take care of their loved ones
• strong communication and excellent listening skills
• providing accurate information on products that is clear, fair, and not misleading and in line with our commitment to Treating Customers Fairly
• high level of resilience & motivation to succeed
• willing to work hard and love to smash a target
• our customers journey starts with you! You will be the first point of contact for all outbound and inbound sales enquiries for Life Insurance products helping people take care of their loved ones

Requirements

• strong communication and great listening skills
• high level of resilience and motivation to succeed
• great attention to detail, those little details do really matter
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• have a positive attitude and willingness to learn
• call centre: 1 year
• sales: 1 year

Earnings for position sales agent

Responsibility

• full training is given from day 1 along with ongoing support through your Neilson Journey
• we are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls
• contribute towards projects designed to improve the service offered by the business

Requirements

• who we want
• you will have previous phone based Customer Service experience
• strong communication and great listening skills
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• A competitive salary
• great attention to detail, those little details do really matter
• 2 days work from home
• have a positive attitude and willingness to learn
• quarterly team nights out
• A dynamic company with an engaging environment
• opportunities to grow and develop within the company
• we are a business that truly recognises our staff and their achievements
• strong link to our values Customer Focused, Results Driven, Team Spirited

Earnings for position customer service agent

Responsibility

• full training is given from day 1 along with ongoing support through your Neilson Journey
• we are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls
• contribute towards projects designed to improve the service offered by the business

Requirements

• A competitive salary
• 2 days work from home
• quarterly team nights out
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• A dynamic company with an engaging environment
• opportunities to grow and develop within the company
• we are a business that truly recognises our staff and their achievements
• customer service: 1 year
• customer service: 2 years

Earnings for position customer service advisor

Responsibility

• provide advice in relation to the maternity process, flexible working and all other family friendly processes
• provide advice in relation to the absence management process and undertaking return to work interviews
• conduct all exit interviews, reporting feedback and analysis
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• provide support with recruitment activity including interviewing and assessment as required
• implement policies and update existing policies as required
• carry out all HR administration as required and assist in individual performance management and annual review process
• provide advice on all employee relations matters, compliant with UK employment law, including, but not limited to performance management, disciplinaries, grievances, redundancies, restructures and other people management change initiatives
• research, create and implement any new HR initiatives, as appropriate
• HR administration will also be a key part of this role, ensuring that record keeping is up to date on a daily and weekly basis
• organise interviews between applicants and hiring managers when recruiting for corporate support roles
• produce weekly/ monthly HR reports and assist as required in payroll processing on a monthly basis, ensuring that all data is accurate at all times

Requirements

• demonstrable practical experience in a generalist HR role
• degree qualification or relevant professional qualification CIPD or part CIPD qualified
• up to date knowledge of employment legislation and strong research skills
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• A strong consultative style with proven stakeholder management skills
• resilient and adaptable in dealing with stakeholders
• ability to influence and build credible relationships
• flexible with the ability to work to tight deadlines whilst maintaining discretion and professionalism in all matters
• human resources: 2 years

Responsibility

• completion and updating of weekly and monthly trackers, dashboards, reporting on business unit performance; taking accountability for team results
• inspiring and leading a team of Agents to meet and exceed sales targets

Requirements

• sales management: 2 years
• call Centre: 3 years

Earnings for position sales manager