NEILSON FINANCIAL SERVICES Salary
2 WINDSOR DIALS ARTHUR ROAD WINDSOR SL4 1RS ENGLAND
NEILSON FINANCIAL SERVICES Premium profile inactive Premium profile inactive
Earnings on positions in NEILSON FINANCIAL SERVICES
Estimated salary
£ 2291
Median salary at NEILSON FINANCIAL SERVICES
£ 2083 Lowest salary
£ 2325 The average salary
£ 2916 Highest salary
Do you believe that workers at NEILSON FINANCIAL SERVICES are paid fairly?
NEILSON FINANCIAL SERVICES is looking for employees for positions:
care manager
Responsibility
- this role oversees three Team Managers who each supervise a team of up to 7 agents
- lead, mentor, and manage three Team Managers who oversee the Customer Service Team and the Claims Team
- set clear performance expectations and goals for Team Managers and agents, monitoring their progress, and providing regular feedback and coaching
- complete documented monthly 121s with Team managers
- complete weekly call calibrations for the function
- responsible for resource forecasting and scheduling
- the primary objective of the Customer Care Manager is to ensure exceptional customer service and claims handling for UK customers who have purchased Life insurance policies
- develop and implement strategies to ensure high-quality customer service, meeting or exceeding customer expectations
Requirements
- proven experience in a managerial role within the insurance industry, preferably with expertise in Life insurance and customer care management
- in-depth knowledge of the UK Insurance industry, including policies, regulations, and customer protection guidelines
- strong leadership abilities with the capacity to inspire and develop teams, driving them towards exceptional performance
- excellent communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and senior management
- exceptional problem-solving and decision-making skills to address complex customer issues and provide satisfactory resolutions
- A customer-centric mindset with a strong focus on delivering excellent service, building relationships, and enhancing customer satisfaction
- proficient in using customer relationship management systems and other relevant software applications
- insurance Industry: 4 years
Earnings on positions in NEILSON FINANCIAL SERVICES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2325 £