showroom manager
Responsibility
- to take ownership for, and manage, the business in the absence of the Head of Retail
- to recruit, train, mentor and motivate your team to deliver results and a customer experience that’s second to none
- to ensure all team members are fully trained in product, systems and brand standards
Show more +12 - to ensure all team members are fully trained in products, systems and brand standards
- to maintain consistently high standards of product presentation and cleanliness throughout your showroom
- to support the Head of Retail and take on additional managerial responsibilities when required
- to build strong relationships with the head office team and to interact with them collaboratively at all times
- your most important responsibility will be to ensure that every customer receives the very best experience wherever they are on their journey with Naturalmat, whether they’re visiting the store, or getting in touch over the phone or email
- your most important responsibility will be to ensure that every customer receives the very best experience wherever they are on their journey with Naturalmat, whether they’re visiting the store, or getting in touch over the phone, email or live chat
- to be a Naturalmat ambassador at all times and to ensure that your team are too
- to manage the showroom’s sales pipeline, keeping track of estimates and following up when necessary
- to manage and motivate your team to achieve financial targets and KPIs
- showroom Keyholder
- to always adopt a proactive approach to customer service and to deal with any queries that arise, whether that be a sales or after-sales enquiry
- to act as an ambassador within the local community with a view to building relationships, collaborations and opportunities to grow sales and brand awareness
Requirements
- retail sales: 2 years
- supervising experience: 2 years
- customer service: 4 years
Show more +1 - retail management: 2 years
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