customer service administrator
Responsibility
- here at Natural Generation, we are an experienced and friendly solar team, based in Perranporth, Cornwall
- we focus on domestic and commercial maintenance and installations
- we are growing and are looking for an experienced administrator to join our team
Show more +18 - this is an exciting opportunity within an established business
- responding to customer enquiries via phone and email
- this role requires organisation, an eye for detail, and a willingness to get the job done
- complete and update customer contracts and deposit invoices
- processing of job/site reports and presenting to customers
- this position requires an eye for detail and a willingness to learn technical terminology
- reconciling job sheets to the point of approval for invoicing
- supporting the finance team with timesheet reconciliation for payroll
- all MCS related admin
- natural Generation Limited is the leading service and maintenance provider in the UK specialising in wind turbine maintenance and repair and commercial solar PV
- manage client details within our databases and on our server
- you will take responsibility for the creation of Job Sheets against contracts, assist in the formulation of costs for additional works and obtain instructions for these to be undertaken
- manage supplier and contractor administration
- you will also work closely with the Customer Service Team Manager, Regional Works Managers and the rest of the Customer Service Team so that they can effectively assign resource to the relevant work and communicate to customers
- support the sales, operations, and management team with general administrative tasks
- be a point of contact in answering the phones, responding and forwarding the calls to the right individuals if required
- communicating with customers to keep them updated on the status of planned works, and dealing with any questions customers may have on advised or quoted works
- qualifications & Skills Required
Requirements
- at least 2 years with an administration background
- administrative: 2 years
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