MULTI-TASK in Livingston Salary

Rating of the company
96 AMBROSE RISE LIVINGSTON EH54 6JU
TIN: SC449933
  Construction & renovation
Rating of the company

MULTI-TASK
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Earnings on positions in MULTI-TASK

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MULTI-TASK is looking for employees for positions:

customer service representative

  • customer service representative
  • team manager
  • sales account manager
  • customer service manager

Working hours

  • full-time

Salary

  • salary

Education

  • GCSE or equivalent

Requirements

  • monitor and manage new calls with a high focus on response times whilst following the call scripts
  • to take ownership of customer queries – end to end
  • to ensure the accurate input of data and the completion of all relevant fields
  • to ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem
  • maintain a responsible amount of admin time – to wrap up calls or queries
  • ensure any corrective actions are picked up and managed at the direction of your team leader
  • to answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all related faults and enquiries
  • to manage after call activities to effectively manage workload and service levels