MTR ELIZABETH LINE Salary
PROVIDENCE HOUSE PROVIDENCE PLACE LONDON N1 0NT UNITED KINGDOM
TIN: 11866994
MTR ELIZABETH LINE Premium profile inactive Premium profile inactive
Earnings on positions in MTR ELIZABETH LINE
MTR ELIZABETH LINE is looking for employees for positions:
helpdesk administrator
Working hours
- full-time
Benefits
- laptop
Responsibility
- accurately maintain and update all IT hardware and Software assets via the asset management solution ensuring attention to detail is achieved
- professionally and in a prompt and efficient manner record all calls, e-mails, and requests in person within the Service Desk solution ensuring these are processed and resolved on a daily basis
- carry out research of current and future Technologies that may be of benefit to the team and wider business
- investigating all 1st and 2nd line requests and incidents through to resolution, monitoring all tickets, and escalating tickets of 3rd line nature to the IT Systems Administrator firstly and more senior team members when essential
- other ad hoc requests as directed by Senior Members of the IT team
- ensuring that all work and documentation is completed within the required timescales to high standards focusing on quality and attention to detail
- utilising the IT Operational Management solution ensuring alerts and alarms are investigated and linked to Service Incidents or Problems in the Service Desk solution
- to liaise with external support partners/vendors in order to ensure resolution of Service Incidents/faults and general Service requests, as well as wider problems working closely with the IT Systems Administrator and wider team
Requirements
- IT Support: 1 year