hire controller
6 the last 284 days, recently 2023-07-18
Responsibility
- the hours of the role are Monday to Friday 7.30am
- 5pm, 45 hours a week
- previous experience in the industry is not essential as full training and support will be given
Show more +37 - keeping and maintaining a professional approach
- ensuring you are noting leads and setting them to our sales team via our database
- liaising with others to route deliveries/collections
- your time keeping and punctuation
- making sure the customer is satisfied with the level of service
- providing support for your colleagues and other divisions
- passing over information to the division that specialises in that equipment
- ensuring you are making the most of any opportunity to win orders
- professional approach to your duties
- ensuring you are getting the correct customer information before sending it to that division
- making and maintaining excellent customer relationships
- making & receiving phone calls
- building relationships with Hire Controllers from other divisions to keep the level of professionalism & level of customer service companywide
- we have a vacancy for a Hire Controller to join our team of experts offering support and assistance over the phone to our customers to help them decide which of our products will be most suitable for the task at hand
- listening to customers’ needs and advising based on this
- supporting transport/drivers
- monitoring incoming emails and taking ownership from start to finish
- the hours of the role are Monday to Friday 7.30am - 5pm with a 30 minute unpaid lunch break, 45 hours a week
- helping to resolve queries
- attending training courses to further your knowledge in your given role
- taking new hires/orders and entering them onto our database
- based at our Mechanical & Engineering division at Stacey Avenue you will be speaking to customers daily ensuring they receive a high standard of service and an excellent customer experience
- working toward monthly targets
- taking off hires and entering them onto our database
- managing stock and liaising with other depots regarding stock movements
- working efficiently and safely in a fast-paced environment
- sending hire quotations and following those up correctly
- communicating correctly with the workshops to ensure equipment is ready and safe for use
- working with other suppliers to ensure the customer is satisfied and has the correct equipment for their job
- entering purchase orders
- processing cash orders including taking payments via the PDQ System
- sourcing equipment
- logging equipment breakdowns and ensuring they are passed over to the service department
- monitoring incoming emails from outside and inside the organisation
- dealing with customer queries
- taking and entering new sales onto our database
- managing outgoing orders
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