MOTONOVO FINANCE is looking for employees for positions:
customer services administrator
Working hours
full-time | Permanent
Responsibility
answering and responding to customer queries via email, live chat, post and any other digital channels
ensuring that customer needs are met, by managing daily reports, updating systems, and taking appropriate action related to financial agreements
ensuring that regulatory and operational SLA’s are met and customers receive an update related to their financial agreement in a timely manner
project manager
Working hours
full-time | Permanent
Responsibility
able to mentor and provide guidance to the project management team
administrator
Working hours
full-time | Permanent
Responsibility
liaise with the Fraud, AML or Dealer Oversight Teams when any anomalies are identified with irregular documentation
ensuring that complaints received from digital channels are logged and recognized within a timely manner and customer dissatisfaction is recognized and addressed appropriately
ensuring that customer emails and queries are responded too promptly, and of high standard addressing all points raised and requests outlined
team leader
Working hours
full-time | Permanent
Responsibility
to liaise with Police Constabularies, Port Authorities and Interpol to assist in the investigation of suspects and the recovery of assets
to represent the company at court as a witness to convey witness statement evidence
to act with the highest degree of professionalism and integrity to maintain the company reputation
carrying out one to one reviews, annual and mid year performance reviews as well as completing probation reviews
leading the Fraud and AML teams, ensuring they conduct investigations of Impersonation Fraud, Application Fraud and Theft, compiling evidence, submitting witness statements and presenting exhibits to the NaVCIS Vehicle Fraud Unit and the Police
working as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business, ensuring departmental business hours are fully resourced
providing advice and support to the Fraud and AML teams as necessary, resolving day to day issues raised by team members and external and internal teams within the business
identifying development and training needs based on performance and taking ownership of the delivery of appropriate training and report any isses to the Fraud and AML Manager
customer service advisor
Working hours
part-time | Permanent
full-time | Permanent
Salary
salary
Requirements
A passion for helping customers from all backgrounds with their queries
have a caring, empathetic and understanding approach to customer queries
resilient and comfortable to handle customer complaints and frustrations
A positive attitude to supporting resolutions and change
excellent communication and interpersonal skills
the use of initiative, attention to detail, problem solving and collaborative working
to work as a team and an individual. Taking accountability and having a proactive attitude to your development
experience in any form of customer service role, evidencing transferrable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply
customer advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
experience in any customer servicing role, evidencing transferrable skills
A positive attitude to supporting resolutions and change
excellent communication and interpersonal skills
to be able to work under pressure and to expected deadlines
the use of initiative, attention to detail, problem solving and collaborative working
ability to demonstrate empathy and understanding of our customers
to work as a team and an individual. Taking accountability and having a proactive attitude to your development
Responsibility
recognising and responding to Dealer complaints in a timely manor, supporting a resolution as effectively as possible
assistance
developer
Working hours
full-time | Permanent
Responsibility
offer day to day support to maintain a reliable data warehouse service for business users across the group, this will include a need to provide out of hours support on a rota basis
product manager
Working hours
full-time | Permanent
Responsibility
bring to market new products and propositions
prioritisation of the Strategic Proposition Development agenda
use your expertise to collaborate and deliver in an agile fashion
deliver robust financial business cases to support proposals
explore opportunities to understand commercial, market and customer benefit
identify target markets and customer segments, to support great customer outcomes
ensure proposals remain commercially viable
collaborate with the Product team to create insightful reporting for all new products and propositions
Requirements
numerate and analytical
developing new and existing products within a regulated environment
ability to build effective and collaborative relationships
creating first class customer journeys that deliver great customer outcomes
adaptable communication skills
influencing stakeholders to deliver great outcomes
motivated and delivery focussed
building engaging business cases
technical administrator
Working hours
full-time | Permanent
Responsibility
assist in the collation of management information, as requested
demonstrate integrity by conducting regular reviews on our existing dealer portfolio to ensure our partners remain compliant with legal and regulatory changes
working as part of a critical team to support time sensitive, business wide requests linked to Dealer Portfolios and pricing
undertake any other reasonable tasks as requested by line management
assistance
work allocation, business acquisition, sales information and training, advice and referral of complex/technical issues
development manager
Working hours
full-time | Permanent
Responsibility
brings to market new propositions and products
informs prioritisation of the Strategic Proposition Development agenda
provides subject matter expertise across the relevant projects and initiatives
delivers robust financial business cases to support proposals
validates opportunities with commercial ROI and value measures, market insight and customer research
defines target markets and customer segments and appropriate outcomes in terms of value and benefits
collaborates with Product Analysts to create robust reporting for all new products and propositions
collaborates with Motor Leadership to identify emerging markets, new products and evolving customer needs
