MORRISON DATA SERVICES

Responsibility

• A bit about the role
• you will be driven by ensuring the day-to-day safety of employees as well customer targets, budgets and increasing employee engagement
• this role is to cover the North region, the candidate can be based anywhere in the North
  Show more +22
• implementation of KPI’s and measurement to agreed targets
• responsible for the efficient and appropriate distribution of work across your area
• management of individual performance and implementation of performance improvement plans
• management of disciplinary and grievance matters
• we pride ourselves on being award-winning and recognised for our diligence, customer service and expertise
• reporting to the Head of Field, you will lead a team of Field Managers and Regional Performance Managers to ensure that all direct reports understand and operate service requirements and company agreements to time, cost and quality and in line with the company strategy
• accountable for your team communications, ensuring all updates are received, understood and enacted
• you will have a workforce of around 900 indirect reports and will need to have experience in managing a regional based workforce, preferably within a similar sector
• responsible for Safety, ensuring the necessary tools, PPE and other equipment necessary are available and accounted for
• responsible for the quality of data, the resulting MI and solutions to issues uncovered
• we have been one of the Times 100 Top Track Companies for the last three years running
• responsible for complaints within your area, ensuring they are closed down within agreed SLA’s
• what you will bring to the role
• M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead
• previous energy or utility industry experience isn't essential
• who are we?
• strong people leader with a demonstrated experience of mentorship, coaching to success and capability enhancement of front line leaders
• we are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth
• we work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress
• comprehensive understanding of the operational mechanics and realities of a large, outsourced operation
• you will have experience in the handling of complex customer complaints and client escalations at a senior level and be able to introduce campaign level preventative processes and governance measures to avoid reoccurrence
• you will lead a team of Metering Representative and an Assistant Field Manager to deliver contractual service levels, within the constraints of contract prices and budgets

Benefits

• mobile phone
• company car

Earnings for position manager

Current offers for the position:

Requirements

• gas
• training
• hold current CCN1/CESP1 qualifications or an equivalent aligned qualification
  Show more +9
• been gas safe registered for a minimum of 6 months
• A current full UK driving license with no more than 6 penalty points
• A positive,can do attitude
• A positive, can do attitude
• A positive, can-do attitude
• great interpersonal skills that empowers customer relations as well as driving best practice and proactive change for the better
• great interpersonal skills that empower customer relations as well as driving best practice and proactive change for the better
• team spirit to assist colleagues and promote the company brand
• the ability to coach and develop others who are developing new skills and competencies

Benefits

• mobile phone

Earnings for position gas engineer

Current offers for the position:

Responsibility

• morrison Water Services is currently looking to recruit a Temporary Works Engineer to work on our Caledonia Water Alliance contract in Stepps
• you will be responsible for ensuring that the appropriate temporary works solutions are considered
• holds regular status meetings with project teams
  Show more +1
• as the Temporary Works engineer, you will support a project from engagement to completion and be accountable for all aspects of the TW planning

Benefits

• company car
• fuel card
• mobile phone

Earnings for position engineer

Current offers for the position:

Responsibility

• administrator
• ensure Meter Work schedule is maximised and ensure the jobs are completed
• ensure Meter Workers are utilising Hand Held Tablets to accept, progress and close jobs
  Show more +15
• liaison with Meter workers and District Technical managers where deviations are identified
• identify any 'Zone of Interest' and follow the necessary Health & Safety practices and procedures surrounding this
• customer facing communications to customer where changes occur
• arrange workloads based on priorities driven by the Planning Team
• daily jeopardy management in line with contractual obligations
• to work jointly with other Planning Departments and Operations Supervisors alike
• appropriate and timely raising of conflicting priorities to Team Leaders with view to process resolutions
• support the team and management
• location : Oldham
• management of emergency and unassigned tasks to resolution
• to ensure that all task teams are provided with Safe Dig job packs containing all relevant Safe Dig Utility Drawings and/or Prints
• as the Administrator you will be part of our Planning Team. Responsible for ensuring all task teams are provided with Safe Dig job packs taking into consideration Health & Safety practices and procedures
• skills & Knowledge Requirements
• sending reports weekly/monthly, depending on the contract
• date stamping and scanning in daily fines

Benefits

• mobile phone

Earnings for position administrator

Current offers for the position:

Benefits

• mobile phone

Earnings for position smart meter installer

Current offers for the position: