while they offer different products and services, they share the common purpose and customer-centric values at the heart of our group
vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders
today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded
the working environment is commercial, so the ability to work in a multi-skilled team is essential
the role will require patience, persistence and an ability to deal with challenging customers, both on the telephone and in writing
vanquis Banking Group is a unified group made up of two brands: Vanquis and Moneybarn
we understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind
operations manager
Working hours
full-time
Responsibility
be responsible for resolution of complex complaints covering all product and services offered including Exec complaints for Group ensuring the swift and appropriate resolution of these high-risk complaints
manage the complaint relationship with third party partners to effectively ensure delivery of complaint resolution and FOS escalations
ensure the complaints and dispute operation is operating effectively and efficiently through regular benchmarking across the industry to ensure regulatory
sales administrator
Working hours
full-time
Responsibility
any other administrative duties required by Team Leaders or Managers
chase dealers for appropriate paperwork
underwriter
Working hours
full-time
Responsibility
here at Moneybarn we are looking for an Underwriter to join our newly established Underwriting team
working closely with the teams Manager you will be responsible for managing the referred deals within this depertment
what’s the Opportunity?
this exciting role will be working closely with our New Business, Credit Risk and Sales teams to ensure the best possible service is delivered to our inhtroducer network
Requirements
good understanding of the underwriting processes and procedures including transactions of new business
previous experience of financial underwriting within a regulated FCA environment beneficial
strong customer service background
able to work on own initiative
able to prioritise tasks to reflect the impact on the business of under performance
A genuine interest in regulation and be able to interpret changes as they occur
strong TCF principals and adherence to FCA guidelines
good analytical and presentation skills
project manager
Working hours
full-time
Responsibility
ensure projects are delivered following the Change Delivery Framework
ensure adequate governance is set up based on the project complexity level
successful delivery of projects to time, budget, scope that can realise expected benefits
ensure that the project is adequately planned and well structured, resolving issues and initiating corrective action where necessary
lead, engage and motivate the project team to deliver Project objectives and outcomes
provide analysis and forecasting to help support the delivery of projects
prepare and maintain relevant plans, including project, critical path, communication and deployment plans
the Project Manager manages key projects within the Group portfolio, with responsibilities including the coordination and completion of projects on time, to scope and within budget
Requirements
EXPERIENCE and QUALIFICATIONS
experience as a Project Manager, ideally within a regulated industry
A good understanding of the project management lifecycle and the role of a Project/Programme Manager within this
experience of working within complex change environments, managing small to medium projects simultaneously
effective co-ordination of tasks including project financials, and management of inter-dependencies including oversight of any risks and issues arising
strong knowledge and experience of Waterfall and/or Agile methodologies
strong analytical and problem-solving capability
advanced written and communication skills to support report writing and presentations of complex subject matter to stakeholders
junior project manager
Working hours
full-time
Responsibility
ensure projects are delivered following the Change Delivery Framework
ensure adequate governance is set up based on the project complexity level
successful delivery of projects to time, budget, scope that can realise expected benefits
ensure that the project is adequately planned and well structured, resolving issues and initiating corrective action where necessary
lead, engage and motivate the project team to deliver Project objectives and outcomes
provide analysis and forecasting to help support the delivery of projects
prepare and maintain relevant plans, including project, critical path, communication and deployment plans
the Junior Project Manager will work alongside the project managers to lead and own small to medium key projects within the Group portfolio, with responsibilities including the coordination and completion of projects on time, to scope and within budget
Requirements
EXPERIENCE and QUALIFICATIONS
A solid understanding of the project management lifecycle and the role of a Junior Project Manager within this
some experience of working within a change environment or regulated industry
experience managing multiple business tasks simultaneously
A foundational understanding of Waterfall and/or Agile methodologies
solid analytical and problem-solving capability
business manager
Working hours
full-time
Responsibility
roadblocks should be clearly articulated and key stakeholders are clear about deliverables and commit to agreed timelines
this role will support and inform the commercial SLT as well as the VF Manco for all strategic initiatives
strategy Formulation and Road Mapping
together with the Senior Stakeholders design, collate and deliver requirements for KPIs relating to business change / implementation of new or revised processes which best reflect measurement of efficiency, effectiveness, quality, customer expectations and customer perception, or any other VF strategic goal
the Senior Strategy and Business Improvement Manager will work closely with the Head of Business Change Delivery and senior stakeholders to support the translation of business strategy into agreed projects and programmes of work with agreed baseline and robust capture and measurement of benefits/ROI., –
support the development of a prioritisation process that informs a project portfolio to deliver against the strategic road map, with clearly defined Objectives and Key Results and KPIs
the role will also lead on defining the business improvement framework and agenda in Vehicle Finance to achieve key process improvement and agreement of related performance metrics
this role will also work closely with the MD and the VF wider commercial team to ensure all strategic programs are monitored, actions are clear and timelines achieved with strong oversight
product development manager
Working hours
full-time
full-time | Permanent
Salary
salary
Responsibility
own the design of all aspects of our products ensuring they are financially viable, compliant and operationally optimal
own the product development process, ensuring continuous improvement and present and document proposals to be reviewed at committee meetings
excellent product management skills in order to move through the process from idea to launch, ensuring appropriate documentation and milestone approvals
team leader
Working hours
full-time
Requirements
educational
essential
ITIL Foundation
desirable
relevant Degree or Microsoft certifications
ITIL Intermediate
service Desk Manager qualification
additional Information
Responsibility
motivating the sales team, monitoring activities, call volumes and service levels and taking appropriate action to optimise productivity
direct liaison with the Financial Ombudsman Service and other Suppliers and Partners