MOMENTA GROUP

Responsibility

• ensuring critical 2022-2023 planning is completed through engagement with relevant stakeholders across 1LOD and 2LOD
• working with relevant teams to ensure execution of 2022-2023 plan including technology enhancements or new build
• preventative and detective intraday controls to include pre-trade checks, block & allocation controls
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• driving discussions with business to ensure challenges with the execution of the plan are documented and addressed
• alerting to inform the FO requestor on the credit decision
• high credit utilization notifications
• MI and periodic reporting
• provide project / program management support for the execution of the Emerging Market platform development and strategy programme
• managing IBOR regulatory responses for Markets, liaising with senior stakeholders and traders to capture and accurately reflect Markets updates
• leading and supporting on a new payroll project
• planning & rollout of new platform enhancements including technology across multiple asset classes to the local markets businesses
• leading conduct risk project requirements and supporting compliance across Markets
• additional PM level responsibilities will include independent leading various workstreams and deep-dive workshops to support evolving project priorities
• moving payrolls from one payroll vendor to another
• detail project plans to support business led strategy across multiple workstreams
• developing an understanding of and effectively articulating IBOR remediation efforts both internally and externally
• liaising directly with senior management day-to-day
• provide updates to facilitate end to end tracking/monitoring/status reporting of workstreams and new product approvals
• quality assuring IBOR Markets Transformation processes, identifying and remediation pain points and escalation of issues
• creating new PAYE references, data migration, parallel runs and resolving all elated queries
• drafting key updates for regulatory bodies and internal senior forums
• ensuring regular and effective communication at all levels
• managing the IBOR risk and control submissions for Markets
• supporting with integrating new payrolls because of business acquisitions
• working with cross functional areas and senior stakeholders to manage IBOR escalations
• providing risk & issues identification, assessment, and mitigation to senior management
• the role will act as the central PMO for the project responsible for managing and staying on top of all project related artefacts such as the project plan, RAID logs, collating stakeholder project updates, updating an inventory of status reports and trackers
• following predefined quality control processes and escalation routes
• managing the risk, issues, and action log
• understanding regulatory rulesets in detail and their applicability to Markets products

Requirements

• qualified project / program management
• A proven track record in delivery with accountability from start to end
• minimum 5 years project management experience in major/complex institutions
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• experience in a Project Manager role on a financial service project essential
• 5 years project management experience
• experience in implementing TOM across multiple geographies
• good knowledge of financial markets, risk and controls and a working knowledge regulatory reform
• knowledge and experience of the regulatory rules on FRTB would be advantageous
• experience working in a new Payroll Team mapping processes is highly advantageous
• business facing or in-business investment banking experience a strong preference
• problem solvers that understand how the business operates
• LIBOR/IBOR experience would be beneficial but not necessary
• background in manging change within Risk and also knowledge of CVA would be preferred but not essential
• PM/PMO experience building and maintaining project plans
• detailed knowledge of Capital Markets traded products preferred
• experience in leading Working Groups comprised of 1st & 2nd line teams
• strong stakeholder engagement skills essential with ability to confidently present at all levels of management
• excellent verbal, visual, written and listening skills
• data analysis and workflow technology skills
• demonstrate ability to work under pressure / tight deadlines & with difficult stakeholders
• demonstrable experience taking complex information and organising this into a structured way under tight timeframes
• strong stakeholder engagement skillset, confident and clear communicator across all levels
• excellent data visualization and analysis skills
• producing and operating project / program plans
• good attention to detail essential to ensure deliverables and meet audit requirements
• delivery focused, organised, disciplined and has a structured approach to managing projects
• excellent organizational skills
• strong communication skills with vertical and horizontal stakeholder management skills
• ability to coach team members and work as a team player
• ability to chair and lead meetings with multiple stakeholders, drive agenda items and take meeting minutes
• excellent facilitation, collaboration skills
• experience working with control functions and Capital Markets businesses
• ability to create structure and provide leadership in ambiguous situations
• working knowledge of markets products, data integration and workflow technology
• ability to thrive in a fast paced, ever-changing environment
• organized, detail oriented, and able to track multiple workstreams simultaneously
• experience of some Business Analysis would be welcome as there is potential for responsibilities to evolve and include the production of user specifications and testing and other BA related work with business partners
• experience of supporting change within Risk would be a plus
• good understanding of trade life cycle
• strong ability to accurately understand and document complex plans / processes and report effectively

Responsibility

• engage stakeholders and build business cases to support recommendations
• evolve and implement the Global CRM strategy, in line with the overall business strategy
• segmentation and targeting of the prospect and customer bases
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• building a deep understanding data-pools to assist in targeted campaigns
• manage the data build of new targets for campaigns
• our dynamic global marketing team is expanding and seeking a talented and ambitious CRM Marketing Manager who is data driven and passionate about using marketing campaigns in creative ways to drive lead generation and conversion through the funnel
• produce campaign reports, analysis, and data governance to provide actionable insights and enhance the performance of marketing activity
• you will be working closely with the overall marketing team and global sales teams to drive client growth by generating quality MQL’s and growing the sales pipelines across global territories to generate SQL’s
• assist to define and build and oversee the company-wide CRM data management and technology road map at both a strategic and tactical level
• responsible for the day-to-day management of our CRM and email marketing platforms, you will be comfortable with assisting in the building and managing of CRM marketing campaigns and analysing/reporting on the data from these campaigns on an ongoing basis
• support the team in running and delivering campaigns across multiple channels
• reporting to the Chief Marketing Officer, this is an important role for the business, and you will work to support the marketing and sales teams in the overall email/CRM campaign development and execution, including building email campaigns, data segmentation, testing, and ongoing reporting
• work with the marketing and sales teams to identify opportunities to optimize conversions and engagement
• as a hands-on CRM Marketing professional, you will be comfortable working on your own initiative at times, and as part of a wider marketing team and will take pride in being part of a team that is working to grow the overall business new-client engagements and retention
• own and deliver training and updates to the global CRM platforms for all users
• ensure data is kept up to date and cleansed as required, ensuring an always clean database
• ensure that all elements for campaigns have been through the correct sign off process through all applicable business areas

Requirements

• proven marketing experience, ideally in a B2B environment, focusing on customer segmentation, automation email campaigns and CRM platform management
• proven writing, proofreading and copy-editing experience desirable
• strong attention to detail
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• great organisational and time-management skills, with the ability to work under pressure and to tight deadlines
• strong understanding of the principles of content marketing
• analytically minded and data savvy with strong commercial acumen
• 4+ years’ experience in a CRM Marketing role, including execution of complex email marketing campaigns across varying customer engagement journeys
• customer centric - putting the audience at the heart of everything you do
• self-Starter able to work on own initiative and independently
• A dedicated team player

Requirements

• experience in a Customer Service role within a Contact Centre environment
• ability to effectively manage a high volume of inbound calls
• excellent communication skills, telephone manner and customer service skills
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• ability to show patience, understanding and empathy towards customers who are in financial difficulty
• ability to manage your workload and priorities, with excellent attention to detail
• disciplined, motivated and confident to work remotely
• ability to identify opportunities to improve the customer experience
• excellent IT skills with the ability to use a variety of client systems
• ability to lead and control a conversation to deliver right outcome for customers and the bank
• excellent written communication skills
• understand the need to maintain confidentiality and trust with customers

Earnings for position customer services advisor

Responsibility

• working knowledge of Markets business and products and / or regulatory capital
• ability to influence and build collaborative relationships across Global Markets front-to-back stakeholders, e.g., trading desk, finance, operations, technology, risk management
• experience analyzing large datasets using SQL, Python, a plus
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• working knowledge of Capital Markets business and products, Market Risk and/or Risk and Controls
• transformation / change management / PMO experience with a focus on Capital Markets initiatives to address regulatory, audit, risk and control and / or risk management issues
• engage senior stakeholders continuously by escalating and resolving issues as they arise
• produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees
• effective liaising with internal stakeholders
• experience of implementing a new Control Framework
• build strong relationships, adopting a collaborative approach, to support the execution of programs
• assist in ensuring that all target state tools, processes and controls are socialized effectively and are approved at or by the appropriate governance forum or level
• manage internal and external dependencies across initiatives, including working closely with Risk Managers, Product Owners, Front Office, Product Control and Technology teams
• transformation / change management / PMO experience with a focus on Capital Markets initiatives to address regulatory, audit, risk, and control and / or risk management issues
• identify challenges and proactively seek to resolve or escalate risk and issues in a timely and well-articulated manner to the projects by engaging relevant stakeholders and PMs
• managing BAU workstream within the FRTB SA project, including tracking and reporting status of plan execution to senior governance forum; maintaining robust regulatory capital- project plan and RAID management

Requirements

• minimum 2 years’ experience
• minimum 7 years’ experience. Must be confident leader and able to drive initiative with minimal direction
• must be an energetic self-starter and team player with a natural curiosity
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• strong & proven track record in Capital Markets Transformation and/or Change Transformation
• has strong interest and/or experience in Capital Markets at a global financial services provider
• seasoned project manager experience in major/complex institutions
• strong oral and written communications skills; must be able to digest and articulate concepts to senior stakeholders
• experience working with Front Office / Risk & Controls / Technology teams
• significant experience in scoping, developing and prioritizing plans for strategic initiatives
• data analysis skills and practical experience driving insights
• strong understanding of applicable regulations and compliance requirements
• demonstrated analytical skills with follow-up and problem-solving capability
• ability to lead / chair meetings involving mid / senior management to drive outcomes
• experience in scoping, developing, and prioritizing plans for strategic initiatives preferred
• ability to manage large / complex / diverse teams and projects
• experience in Capital Markets, Market Risk, and/or Regulatory related projects preferred
• ability to put together high-quality presentations for Regulators and Senior Management
• bachelor’s/University degree preferred
• demonstrated ability and/or interest to work with diverse teams in a fast-paced environment where consistent execution and attention to detail is required
• experience working with Front Office / Trading and Sales / Technology teams strong plus

Responsibility

• create materials & coordinate forums
• liaise with Project Leads and Stakeholders to understand/cascade guidance and requirements, ensure adherence to PMO standards
• manage queries/requests from ICG/Mkts Transformation PMO
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• manage and maintain Project Plan standards
• provide regular quality checks of Milestones, Deliverables, Tasks within Project Plans
• review Change Request Forms and confirm required sign-offs
• leverage Project Tracking tools and provide update/reports on an ad-hoc basis
• perform QA of weekly status submissions by working groups
• produce program updates for issue owners, PR forums, R&C PMO, TPO, Mkts/ICG Transformation and relevant BRCC
• consolidate and report resource requirements for PR delivery

Requirements

• proven experience within a similar role is essential
• excellent oral and written communications skills
• must be articulate and persuasive to provide insightful commentary to senior stakeholders
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• self-starting with the ability to multitask and prioritize
• demonstrated analytical skills with follow-up and problem solving capability
• must be an energetic self starter/able to drive initiative with minimal direction
• organized, detail oriented, and able to track multiple workstreams / projects at once