management of leasing and move in journey, and co ordinating with a letting agency in some cases
casa by Moda is part of rental living pioneer Moda Living’s single family rental platform, Moda Family Homes. Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play
at Casa, we push the boundaries of style, service and community - focusing on best-in-class service, market-leading technology, health and wellbeing offerings and sustainability
we have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level
the Customer Service Associate will be the first point of contact and interact directly with residents to provide information in response to prospective resident’s enquiries about properties and current resident’s enquiries about maintenance or other questions
keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken
regularly updating and liaising with tenants on maintenance issues and organising timely repairs via purchase orders
co-ordinating the maintenance and contractor’s daily schedules & assignments to ensure optimum efficiency
Requirements
proven experience in Property Management administration
customer service
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
management of leasing and move in journey, and co ordinating with a letting agency in some cases
casa by Moda is part of rental living pioneer Moda Living’s single family rental platform, Moda Family Homes. Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play
at Casa, we push the boundaries of style, service and community - focusing on best-in-class service, market-leading technology, health and wellbeing offerings and sustainability
we have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level
the Customer Service Associate will be the first point of contact and interact directly with residents to provide information in response to prospective resident’s enquiries about properties and current resident’s enquiries about maintenance or other questions
keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken
regularly updating and liaising with tenants on maintenance issues and organising timely repairs via purchase orders
co-ordinating the maintenance and contractor’s daily schedules & assignments to ensure optimum efficiency
Requirements
property management
proven experience in Property Management administration
junior graphic designer
Working hours
full-time
Salary
salary
Responsibility
this position requires a natural flair for layout design, POS experience as well as excellent knowledge of digital mediums
you will need to be a fast-thinking person with good attention to detail
as Moda’s Junior Graphic Designer you will be the custodian of the brand identity within the business, ensuring that the Moda brand is represented consistently across all touch points
know your stuff when it comes to designing eye-catching creative?
working within the Marketing team, you will create inspiring and engaging design content across a number of channels creating eye catching campaigns and assets that support our business growth ambitions
as well as creating graphics for the business, the role will also include hands on creative tasks, including content for the social channels and website
you will be happy working on a varied set of tasks and be able to context-switch and prioritise
this role will suit someone looking to work in an environment where design tasks can be very varied, with the flexibility to work across several different kinds of platforms, including digital, print, presentation documents
Requirements
degree in Graphic Design or similar preferable qualification
previous experience within an artwork/graphic design role
proficiency in the Adobe Creative Suite
print and digital artwork experience
create and maintain asset libraries
events manager
Working hours
full-time
Salary
salary
Responsibility
the Event Manager will work alongside brand partners, external suppliers and on site Resident Engagement Managers to deliver exceptional curated experiences
create and roll-out a new Moda branded events strategy, including partnership activity across all neighbourhoods
support localised event plans delivered by operational neighbourhoods, ensuring consistency and brand alignment
create Moda branded items and pop-ups that can be ‘rented’ out by operational neighbourhoods
moda is looking for an experienced and motivated Event Manager to take responsibility for an exciting and new branded event strategy across all Moda neighbourhoods
identify new brand opportunities and agree new partnerships for events
support with developing new Moda partnerships and rolling out to neighbourhoods
as a key brand custodian, you will deliver innovative, market leading events that offer enhanced experiences to residents and partners, resonate with Moda's audiences and represent brand values and pillars including wellbeing, tech, customer service and ESG
social media executive
Working hours
full-time
Salary
salary
Responsibility
support, develop and manage an effective social media content calendar that brings the Moda brand to life
work closely with neighbourhood teams to cross-promote any relevant content to brand level
attend key events to cover on social media
you will play an integral role in the development of the brand marketing strategies, including the development and management of comprehensive multi-channel brand activation plans
source, build and help to maintain relationships with influencers and help manage UGC content
regular reporting, feedback and market insight updates for the wider Moda team
stay ahead of trends and competitors
managing end-to-end organic social content for the Moda brand, with a particular focus on Instagram and help establish a TikTok strategy across Moda
office administrator
Working hours
full-time
Salary
salary
Responsibility
moda is seeking an Office Assistant to join the team and act as a support for the Executive team whilst also managing the day to day running of the office
booking travel, accommodation, holidays and activities where requested
update calendars, schedule meetings and liaise with external Personal Assistants
ensure meeting rooms are tidy and set up prior to pre-arranged meetings
understand office IT and assist with any issues where possible
manage incoming and outgoing parcel and post
arrange for catering for meetings and office events
manage company email accountand respond to emails
maintenance technician
Working hours
full-time | Permanent
Salary
salary
Requirements
multi skilled in painting, decorating, joinery and minor maintenance
excellent communication skills
A strong team player who is happy to assist others to achieve a team goal
ability to work under pressure in a high turnover environment with accuracy and consistency
A can-do attitude and willing to go the extra mile
able to work on own Initiative and take responsibility for providing solutions
excellent customer relations skills, a sense of humor and plenty of energy and enthusiasm
proactive and dynamic, taking ownership of all of core duties
Responsibility
waste management services including bin rotation, weekly pull outs and return
submitting material and supply requests to MM
replenishing supplies and maintaining accurate records of equipment on site
consistently deliver the Moda service standard to residents and all visitors to the building
concierge
Working hours
full-time
Salary
salary
Requirements
customer Service: 2 years
security: 2 years
Responsibility
diary management of amenity areas
assist with resident move-ins
consistently deliver the Moda service standard to residents and all visitors
lettings negotiator
Working hours
full-time
Salary
salary
Responsibility
referencing progression including liaison with referencing provider and applicants
work closely with the Lettings Manger to report on competitor analysis, resident service reports and headline rent prices
consistently deliver the Moda service standards to residents and all visitors to the building