MKGP PLUS

Responsibility

• this job description is intended to provide an outline of the key tasks and responsibilities
• PCN Business Manager
• there may be other duties required of the post-holder commensurate with the position
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• undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients
• to report any accident, untoward incident or loss relating to staff, patients, or visitors according to Practice policies
• this description will be open to regular review and may be amended to take into account developments within the practice
• MKGP Plus Pharmacy Lead/Clinical Director
• work with the PCN multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage
• report any concerns about the use of such information to the senior manager
• carry out medicine optimisation tasks including effective medicine administration (e.g
• alert other team members to issues of quality and risk
• to undertake in-service training relevant to the post
• assess own performance and take accountability for own actions, either directly or under supervision
• checking inhaler technique), supporting medication reviews, and medicines reconciliation
• where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively
• work effectively with individuals in other agencies to meet patients’ needs
• effectively manage own time, workload and resources
• to help people to manage their needs by answering their queries and supporting them in making appointments
• the post-holder is responsible for taking reasonable care with regard to himsel erself as well as for any colleagues, patients or visitors who might be affected by any act or failure to act by the post-holder in accordance with the PCN/Practice policies on Health and Safety at Work
• job Title: PCN Pharmacy Technician
• take a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients
• to maintain the confidentiality of the PCN in respect of patient and staff information obtained at all times and use such information only as authorised for specific purposes
• support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing
• responsible To: MKGP Plus Operations Manager
• supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests
• assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits
• provide leadership for medicines optimisation systems across PCNs, supporting practices with a range of services to get the best value from medicines by encouraging and implementing Electronic Prescriptions, safe repeat prescribing systems, and timely monitoring and management of high-risk medicines
• support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings
• contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service
• support, as determined by the PCN, medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings and linking with local community pharmacists
• this will be achieved through undertaking clinical audits (e.g
• develop relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care, and mental health
• provide specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities
• use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services
• comply at all times with the practice health and safety policies by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System
• the post holder may be required to work in all PCN practices

Requirements

• communicate effectively with other team members
• be aware of and comply with the organisation’s safeguarding protection policies and procedures
• communicate effectively with patients and carers
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• ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control
• recognise people’s needs for alternative methods of communication and respond accordingly
• pharmacy: 1 year

Earnings for position pharmacy technician

Responsibility

• this job description is intended to provide an outline of the key tasks and responsibilities
• there may be other duties required of the post-holder commensurate with the position
• this description will be open to regular review and may be amended to take into account developments within the role
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• partake in audit as directed by the audit lead
• monitoring the practice appointment system
• support administrative staff, providing cover during staff absences
• based at Roysia Surgery, Burns Road Royston, Herts SG8 5PT
• process personal, telephone and e-requests for appointments
• action incoming emails when necessary
• answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• signpost patients to the correct service
• complete opening and closing procedures in accordance with the duty rota
• initiating contact with and responding to, requests from patients, team members and external agencies
• ordering and monitoring of stationery supplies
• photocopy documentation as required
• JOB TITLE: Receptionist/Administrator
• input data into the patient’s healthcare records as necessary
• REPORTS TO: Practice Manager
• HOURS: Part time - 25 hours per week
• direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• manage all queries as necessary in an efficient manner
• carry out system searches as requested
• maintain a clean, tidy, effective working area at all times
• monitor and maintain the reception area and notice boards
• support all clinical staff with general tasks as requested

Requirements

• educated to GCSE level or equivalent
• experience of working with the general public
• experience of administrative duties
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• experience of working in a health care setting
• excellent communication skills
• strong IT skills
• clear, polite telephone manner
• competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• effective time management
• ability to work as a team member and autonomously
• general public work: 1 year
• good interpersonal skills
• problem solving & analytical skills
• ability to follow policy and procedure

Responsibility

• trusting relationships by giving people time and focus on ‘what matters to me’
• take a holistic approach, based on the person’s priorities and the wider determinants of health
• co-produce a personalised support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services
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• MKGP Services Manager
• take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations, and voluntary, community and social enterprise organisations
• when there is a mental health need requiring a qualified practitioner
• provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes. Develop
• job Title: Social Prescriber
• responsible To: PCN Manager
• social prescribing empowers people to take control of their health and wellbeing through referral to non-medical ‘link workers’ who give time, focus on ‘what matters to me’ and take an holistic approach, connecting people to community groups and statutory services for practical and emotional support
• the role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload
• it is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role – e.g
• link workers support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners
• social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities
• it particularly works for people with long-term conditions , for people who are lonely or isolated, or have complex social needs which affect their wellbeing
• report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers
• draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals
• support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act
• work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to EMIS/SystmOne/Vision and that the person’s use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the clinical commissioning group
• adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• the post holder may be required to undertake training events at any site across the PCN

Requirements

• experience of working directly in a community development context, adult health and social care, learning support or public
• health/health improvement
• experience of supporting people, their families and carers in a related role
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• understanding of the wider determinants of health, including social, economic and environmental factors and their impact
• experience of working with the VCSE sector , including with volunteers and small
• knowledge of community development approaches
• community groups
• experience of partnership/collaborative working and of building relationships across a variety of organisations
• knowledge of motivational coaching and interview skills
• knowledge of VCSE and community services in the locality
• awareness of GDPR
• awareness of Safeguarding Children & Adults

Responsibility

• administrative support to the Practice clinical roles
• medical audio typing
• dealing with telephone enquiries
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• handling outgoing and incoming mail
• manage patient queries as necessary
• scanning of patient related documentation and attaching scanned documents to patients’ healthcare records
• JOB TITLE: Medical Secretary
• input data into the patients’ healthcare records if/when necessary
• REPORTS TO: Practice Manager
• LOCATION: Larksfield Surgery
• photocopying/scanning documents/patient notes as required
• liaise within admin team in respect of medical reports/SARS in a timely matter
• understanding of the referral processes including the Electronic Referral System
• typing letters, reports and associated documentation as required
• to undertake any delegated tasks that are required to help in the smooth running of the department/surgery
• liaising with patients and external agencies, efficiently as required

Requirements

• NHS: 1 year
• audio typing skills: 1 year