MISSY EMPIRE Salary
Rating of the company
based on 0 evaluations
4 reviews in total
Bury
HOLLINSBROOK WAY PILSWORTH BURY BL9 8RR ENGLAND
TIN: 11382398
Rating of the company
based on 0 evaluations
4 reviews in total
Earnings on positions in MISSY EMPIRE
MISSY EMPIRE is looking for employees for positions:
customer service advisor
Working hours
- full-time
Salary
- salary
Responsibility
- provide inbound written queries as part of the Customer Service team
- supporting customers throughout the entire customer journey
- work towards allocated targets and KPI's & SLA
- working towards team objective
Requirements
- customer service: 2 years
- zendesk: 1 year
customer service manager
Working hours
- full-time | Permanent
Responsibility
- this is a hybrid role, offering a competitive salary of £32,000 per annum
- as a CSM, you will manage a team of 3 customer service representatives, ensuring exceptional customer experiences across various channels
- lead and manage a team of customer service representatives, providing guidance, support, and ongoing training to deliver outstanding service
- oversee and ensure smooth operations of the customer service department, maintaining high service levels and meeting response time targets
- handle escalated customer inquiries or issues, demonstrating exceptional problem-solving skills and resolving complex cases efficiently
- monitor customer service performance metrics and analyze data to identify areas for improvement and implement strategies to enhance the customer experience
- manage customer interactions across multiple channels, including Zendesk, social media platforms, and email, maintaining consistent and effective communication
- stay updated with industry trends and best practices to drive continuous improvement in customer service operations
Salary
- salary
Requirements
- previous experience in a customer service management role, preferably in the retail or e-commerce industry
- proven experience managing a team and fostering a positive and motivating work environment
- proficiency in Zendesk or similar customer service software, along with the ability to effectively manage customer inquiries and tickets
- strong communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely
- exceptional problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism
- familiarity with social media platforms and experience in managing customer interactions through social media channels
- proficiency in email communication, ensuring prompt and accurate responses to customer inquiries
- excellent organizational and time management abilities to effectively manage multiple tasks and priorities
accountant
Working hours
- full-time
Salary
- salary
Responsibility
- managing day-to-day financial operations, including accounts payable/receivable, bank reconciliations, and financial reporting
- conducting monthly, quarterly, and annual financial analysis and preparing accurate financial statements
- ensuring compliance with accounting principles, tax regulations, and company policies
- overseeing payroll processes using Sage Payroll and maintaining employee records
- collaborating with external auditors and assisting with year-end audits
- participating in budgeting, forecasting, and cash flow management activities
- providing financial insights and recommendations to support business decision-making
- assisting with the implementation and improvement of financial systems and controls
Requirements
- proven experience as an accountant or similar role, preferably within the retail or e-commerce industry
- proficiency in using Sage50 and Sage Payroll software
- strong knowledge of accounting principles, regulations, and financial reporting
- excellent analytical and problem-solving skills with meticulous attention to detail
- exceptional organizational and time management abilities to meet deadlines and prioritize tasks effectively
- excellent verbal and written communication skills, with the ability to present complex financial information clearly
- A professional accounting qualification is desirable but not essential
- accounting: 3 years
graphic designer
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- collaborating with the marketing and content teams to develop on-brand graphics that promote the company's products and services
- designing and maintaining the company's website graphics and layout, ensuring a seamless and visually appealing user experience
- assisting in the creation of product imagery for the website and social media channels
- ensuring all designs are consistent with the company's brand guidelines and vision
- designing and creating engaging visuals for Missy Empire's marketing campaigns, including social media graphics, email marketing, printed materials, video ads, and gifs
Requirements
- excellent attention to detail and the ability to work to tight deadlines
- strong communication skills and the ability to collaborate effectively with other teams
- A passion for design and an eagerness to stay up-to-date with the latest trends and technologies
- previous experience in a graphic design role, with a strong portfolio of work showcasing your skills in graphic design, video editing, and gif creation
- graphic design: 2 years
buyer
Working hours
- full-time
Salary
- salary
Responsibility
- research and identify current and emerging fashion trends in the 18/28 year old market, from ideas to execution online
- working in collaboration with the CEO,Merchandisers and Designers you will be responsible for leading product ranges and campaigns
- communicate effectively with cross-functional teams including design, marketing, and sales
- managing a team of two BAA's ensuring the smooth running of product development process whilst maintaining schedules and key deadlines
- management of the buying calendar
- lead and present sign off meetings to MD and Merchandising
- reacting to changes in customer demand
- responsible to oversee all visual merchandising ensuring this is delivered in line with our standard
Requirements
- A Strong understanding of fast fashion
- at least 5 years experience in a buying role
- to be able to problem solve & make decisive decisions
- strong communication and interpersonal skills
- talent to take criticism and work collaboratively for the better good of the brand
- be able to effectively analyse and create actionable insights
- excellent teamwork and influencing skills
- you have proven ability to build, lead and manage team
National average salary
2950 £