MISSY EMPIRE

Responsibility

• collaborating with the marketing and content teams to develop on-brand graphics that promote the company's products and services
• designing and maintaining the company's website graphics and layout, ensuring a seamless and visually appealing user experience
• assisting in the creation of product imagery for the website and social media channels
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• ensuring all designs are consistent with the company's brand guidelines and vision
• designing and creating engaging visuals for Missy Empire's marketing campaigns, including social media graphics, email marketing, printed materials, video ads, and gifs

Requirements

• excellent attention to detail and the ability to work to tight deadlines
• strong communication skills and the ability to collaborate effectively with other teams
• A passion for design and an eagerness to stay up-to-date with the latest trends and technologies
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• previous experience in a graphic design role, with a strong portfolio of work showcasing your skills in graphic design, video editing, and gif creation
• graphic design: 2 years

Earnings for position graphic designer

Responsibility

• this is a hybrid role, offering a competitive salary of £32,000 per annum
• as a CSM, you will manage a team of 3 customer service representatives, ensuring exceptional customer experiences across various channels
• lead and manage a team of customer service representatives, providing guidance, support, and ongoing training to deliver outstanding service
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• oversee and ensure smooth operations of the customer service department, maintaining high service levels and meeting response time targets
• handle escalated customer inquiries or issues, demonstrating exceptional problem-solving skills and resolving complex cases efficiently
• monitor customer service performance metrics and analyze data to identify areas for improvement and implement strategies to enhance the customer experience
• manage customer interactions across multiple channels, including Zendesk, social media platforms, and email, maintaining consistent and effective communication
• stay updated with industry trends and best practices to drive continuous improvement in customer service operations
• provide regular reports to management on key performance indicators, team performance, and customer satisfaction levels
• are you a dynamic and customer-focused individual with proven leadership skills? MissyEmpire, a thriving fashion brand, is currently seeking a highly motivated Customer Service Manager to join our team

Requirements

• previous experience in a customer service management role, preferably in the retail or e-commerce industry
• proven experience managing a team and fostering a positive and motivating work environment
• proficiency in Zendesk or similar customer service software, along with the ability to effectively manage customer inquiries and tickets
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• strong communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely
• exceptional problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism
• familiarity with social media platforms and experience in managing customer interactions through social media channels
• proficiency in email communication, ensuring prompt and accurate responses to customer inquiries
• excellent organizational and time management abilities to effectively manage multiple tasks and priorities
• A customer-centric mindset with a passion for delivering exceptional customer experiences
• zendesk: 2 years
• customer Service Manager: 2 years

Responsibility

• managing day-to-day financial operations, including accounts payable/receivable, bank reconciliations, and financial reporting
• conducting monthly, quarterly, and annual financial analysis and preparing accurate financial statements
• ensuring compliance with accounting principles, tax regulations, and company policies
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• overseeing payroll processes using Sage Payroll and maintaining employee records
• collaborating with external auditors and assisting with year-end audits
• participating in budgeting, forecasting, and cash flow management activities
• providing financial insights and recommendations to support business decision-making
• assisting with the implementation and improvement of financial systems and controls

Requirements

• proven experience as an accountant or similar role, preferably within the retail or e-commerce industry
• proficiency in using Sage50 and Sage Payroll software
• strong knowledge of accounting principles, regulations, and financial reporting
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• excellent analytical and problem-solving skills with meticulous attention to detail
• exceptional organizational and time management abilities to meet deadlines and prioritize tasks effectively
• excellent verbal and written communication skills, with the ability to present complex financial information clearly
• A professional accounting qualification is desirable but not essential
• accounting: 3 years
• sage: 3 years
• payroll: 3 years

Responsibility

• research and identify current and emerging fashion trends in the 18/28 year old market, from ideas to execution online
• working in collaboration with the CEO,Merchandisers and Designers you will be responsible for leading product ranges and campaigns
• communicate effectively with cross-functional teams including design, marketing, and sales
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• managing a team of two BAA's ensuring the smooth running of product development process whilst maintaining schedules and key deadlines
• management of the buying calendar
• lead and present sign off meetings to MD and Merchandising
• reacting to changes in customer demand
• responsible to oversee all visual merchandising ensuring this is delivered in line with our standard
• range building by identifying bestsellers and move ons
• strong analytical skills and ability to use data to inform buying decision
• negotiate with existing suppliers and sourcing new suppliers when required. Working in collaboration with the other team members to ensure effective management of a strong ethical supply chain

Requirements

• A Strong understanding of fast fashion
• at least 5 years experience in a buying role
• to be able to problem solve & make decisive decisions
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• strong communication and interpersonal skills
• talent to take criticism and work collaboratively for the better good of the brand
• be able to effectively analyse and create actionable insights
• excellent teamwork and influencing skills
• you have proven ability to build, lead and manage team
• fashion Buying: 4 years
• ability to manage and prioritize multiple deliverables with hard deadlines
• entrepreneurial spirit, thriving in a fast-paced, high growth environment

Responsibility

• provide inbound written queries as part of the Customer Service team
• supporting customers throughout the entire customer journey
• work towards allocated targets and KPI's & SLA
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• working towards team objective

Requirements

• customer service: 2 years
• zendesk: 1 year