MISSY EMPIRE is looking for employees for positions:
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
provide inbound written queries as part of the Customer Service team
supporting customers throughout the entire customer journey
work towards allocated targets and KPI's & SLA
working towards team objective
Requirements
customer service: 2 years
zendesk: 1 year
customer service manager
Working hours
full-time | Permanent
Responsibility
this is a hybrid role, offering a competitive salary of £32,000 per annum
as a CSM, you will manage a team of 3 customer service representatives, ensuring exceptional customer experiences across various channels
lead and manage a team of customer service representatives, providing guidance, support, and ongoing training to deliver outstanding service
oversee and ensure smooth operations of the customer service department, maintaining high service levels and meeting response time targets
handle escalated customer inquiries or issues, demonstrating exceptional problem-solving skills and resolving complex cases efficiently
monitor customer service performance metrics and analyze data to identify areas for improvement and implement strategies to enhance the customer experience
manage customer interactions across multiple channels, including Zendesk, social media platforms, and email, maintaining consistent and effective communication
stay updated with industry trends and best practices to drive continuous improvement in customer service operations
Salary
salary
Requirements
previous experience in a customer service management role, preferably in the retail or e-commerce industry
proven experience managing a team and fostering a positive and motivating work environment
proficiency in Zendesk or similar customer service software, along with the ability to effectively manage customer inquiries and tickets
strong communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely
exceptional problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism
familiarity with social media platforms and experience in managing customer interactions through social media channels
proficiency in email communication, ensuring prompt and accurate responses to customer inquiries
excellent organizational and time management abilities to effectively manage multiple tasks and priorities
accountant
Working hours
full-time
Salary
salary
Responsibility
managing day-to-day financial operations, including accounts payable/receivable, bank reconciliations, and financial reporting
conducting monthly, quarterly, and annual financial analysis and preparing accurate financial statements
ensuring compliance with accounting principles, tax regulations, and company policies
overseeing payroll processes using Sage Payroll and maintaining employee records
collaborating with external auditors and assisting with year-end audits
participating in budgeting, forecasting, and cash flow management activities
providing financial insights and recommendations to support business decision-making
assisting with the implementation and improvement of financial systems and controls
Requirements
proven experience as an accountant or similar role, preferably within the retail or e-commerce industry
proficiency in using Sage50 and Sage Payroll software
strong knowledge of accounting principles, regulations, and financial reporting
excellent analytical and problem-solving skills with meticulous attention to detail
exceptional organizational and time management abilities to meet deadlines and prioritize tasks effectively
excellent verbal and written communication skills, with the ability to present complex financial information clearly
A professional accounting qualification is desirable but not essential
accounting: 3 years
graphic designer
Working hours
full-time | Permanent
Salary
salary
Responsibility
collaborating with the marketing and content teams to develop on-brand graphics that promote the company's products and services
designing and maintaining the company's website graphics and layout, ensuring a seamless and visually appealing user experience
assisting in the creation of product imagery for the website and social media channels
ensuring all designs are consistent with the company's brand guidelines and vision
designing and creating engaging visuals for Missy Empire's marketing campaigns, including social media graphics, email marketing, printed materials, video ads, and gifs
Requirements
excellent attention to detail and the ability to work to tight deadlines
strong communication skills and the ability to collaborate effectively with other teams
A passion for design and an eagerness to stay up-to-date with the latest trends and technologies
previous experience in a graphic design role, with a strong portfolio of work showcasing your skills in graphic design, video editing, and gif creation
graphic design: 2 years
buyer
Working hours
full-time
Salary
salary
Responsibility
research and identify current and emerging fashion trends in the 18/28 year old market, from ideas to execution online
working in collaboration with the CEO,Merchandisers and Designers you will be responsible for leading product ranges and campaigns
communicate effectively with cross-functional teams including design, marketing, and sales
managing a team of two BAA's ensuring the smooth running of product development process whilst maintaining schedules and key deadlines
management of the buying calendar
lead and present sign off meetings to MD and Merchandising
reacting to changes in customer demand
responsible to oversee all visual merchandising ensuring this is delivered in line with our standard
Requirements
A Strong understanding of fast fashion
at least 5 years experience in a buying role
to be able to problem solve & make decisive decisions
strong communication and interpersonal skills
talent to take criticism and work collaboratively for the better good of the brand
be able to effectively analyse and create actionable insights
excellent teamwork and influencing skills
you have proven ability to build, lead and manage team