solutions architect
Responsibility
- customers deserve better
- the global contact centre industry is transforming. Solutions that were once reserved for Orwellian novels and Sci-Fi movies are our present canvas, and technologies like AI & ML the paint we use to curate future-ready business solutions
- gone are the days where customers furiously try to navigate an endless maze of “press 1 for this, press 2 for that” and then sit in call queues for two hours - all whilst being told “your call is important to us”
Show more +11 - at Mission Labs, the vast majority of our solutions utilise modern cloud-first technology
- customers demand better - and that’s why our clients are investing in solutions to transform their customers’ experiences, leveraging real-time data to drive more meaningful engagement and reduce overall contact centre costs
- within our SmartAgent product, we use Amazon Connect to build out solutions for calls, webchat, email, WhatsApp, Messenger and much more
- solutions Architects work directly with Mission Labs clients to unlock innovation at pace. You live at the intersection of business & technology -> using your rich experience to drive “the art of possible” in every conversation
- what’s the role of a Solutions Architect at Mission Labs?
- you’ll link your creativity, problem solving and relationship building to lead customers towards cloud-native architectures like Artificial Intelligence, Machine Learning, Chat Bots, Big Data & Serverless
- our clients range from large public sectors giants to enterprise heavyweights across retail, travel, utilities and more. You will know of - or have interacted with all of our clients
- working with Sainsbury’s to help them identify, prioritise & assist their most vulnerable customers during the COVID-19 pandemic
- what about the technology & solution space?
- we build journeys including Amazon Lex to seamlessly converse with the customer and route their contact to the relevant team, whether working at home or in a global contact centre
- meeting with clients to collaboratively design the solution, explain what is
Salary in other companies in the position solutions architect
| CPS GROUP HOLDINGS | 17000 £ | 13500 £ 17000 £ |
| FRUITION IT CONSULTING | 16000 £ | 13500 £ 17000 £ |
| SQUARE ONE PHARMA RESOURCES | 15625 £ | 13500 £ 17000 £ |
| PEOPLE SOURCE CONSULTING | 15000 £ | 13500 £ 17000 £ |
| SHORTLIST | 15000 £ | 13500 £ 17000 £ |
| BIE EXECUTIVE | 14000 £ | 13500 £ 17000 £ |
| BARCLAY SIMPSON EUROPE | 14000 £ | 13500 £ 17000 £ |
| TRUST IN SODA | 14000 £ | 13500 £ 17000 £ |
| HEAT RECRUITMENT | 13500 £ | 13500 £ 17000 £ |
| HAYS RECRUITMENT SERVICES | 13500 £ | 13500 £ 17000 £ |