communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams
manager
Responsibility
support the development and execution of specific programs and projects
communicate with customers and partners in escalation situations to answer questions and address issues through email, video, phone, and other channels
you will be reporting to our Head of Renewals
collaborate with regional Customer Success and Account Management leadership teams, participate in meetings and strategic customer business reviews
be a partner for the regional Miro teams, train them on renewal related topics
head of marketing
Responsibility
about the Team
miro's Product Marketing team is responsible for crafting Miro's story
we build compelling, insight-led positioning and messaging, develop and deliver impactful go-to-market strategies, and champion customers throughout the product development process
the team partners closely with many functions at Miro, including Product Management, Design, Engineering, Sales, Success, Support, Growth, and Brand
we regularly shift from high-level strategy to tactical marketing execution, with a bias towards personal accountability and action
about the Role
these topics are critical to Miro's value proposition and highly influential in our sales cycle
finally, as a people leader, you will be charged with coaching and leading a team of Product Marketers
Requirements
strong written and verbal communication skills
account executive
Language
italian
Responsibility
contribute feedback from the field to support Product and Marketing teams in strengthening Miro´s brand presence in the Italian market