MINSTER PLUMBING & HEATING Salary - Salary Report

answering Telephone - Answering calls from both the general public and customers taking details of maintenance/small work issues
booking Appointments - Booking appointments with both engineers and customers to ensure that we carry out the work required
liaising with maintenance staff - Liaising with engineers to co-ordinate their time to complete the works booked
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other tasks as required by customer came manager- such as updating and maintaining computer systems and logging jobs
liaising with manufacturers- Reporting product issues and following up appointments
building relationships with customers - Building good working relationships with our major customers and responding effectively to customer care issues raised

capable individuals with attention to detail, organisation and communication skills
ability to work with others and under supervision of our customer care manager
excellent phone manner and written and verbal communication ability
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experience dealing with customers is advantageous

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timesheet - Processing weekly timesheets
answering phones - Taking calls from customers, engineers and suppliers and liaise with contracts managers
labour and heating plan printing - Print and distribute Labour and designs sheets
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reporting - Collating information and providing reports. Ensuring logs are up to date
labour analysis printing - Print and distribute labour analysis from internal systems
site Billing - To cross reference and ensure all billing has been processed. Complete Dayworks and obtain necessary builder instructions/orders
enquiries to Suppliers - Send enquiries to suppliers for prices on materials. Disputing issues with deliveries direct with the supplier and updating necessary logs
new Contracts - Set up new contracts on the computer system and updating the site set up log. Assisting with site files and sending info to site
queries - To answer any queries that may arise from other departments, this may include customer Care issues, Bonus and Timesheet queries, product information
procurement of Materials - Assist with the procurement of materials for your specific sites. Updating prices and answering any invoice queries. Take telephone orders from operatives on site and process accurately and efficiently

capable individuals with attention to detail, organisation and communication skills
ability to work with others and under supervision of our office manager
previous administration experience is preferable however willingness and ability to learn new skills is valued if experience is lacking

XEINADIN GROUP	21666 £	3225 £ 21666 £
TOP JOB RECRUITMENT	21666 £	3225 £ 21666 £
PUBLIC SECTOR RESOURCING	4000 £	3225 £ 21666 £
OLIVER ARCHITECTURE	4000 £	3225 £ 21666 £
COLLINS PROPERTY RECRUITMENT	3750 £	3225 £ 21666 £
PROPERTY CONSTRUCTION	3750 £	3225 £ 21666 £
COLLINS PROPERTY RECRUITMENT	3333 £	3225 £ 21666 £
LEAMAN CONSULTING	3333 £	3225 £ 21666 £
CREATIVE SOFTWARE	3333 £	3225 £ 21666 £
POWERING SERVICES	3225 £	3225 £ 21666 £

MINSTER PLUMBING & HEATING