MINSTER LAW Salary - Salary Report

3 the last 168 days, recently 2023-07-19

you will also be responsible for responding to emails, and other general administrative duties as needed
answer incoming calls and where necessary direct calls to the correct person
respond to customer enquiries in a timely manner
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maintaining/Updating client records on Proclaim
undertake any other tasks as deemed relevant and reasonable by the business
providing exceptional customer service to our clients, you will be responsible for answering phone calls, identifying and assessing customer needs to achieve satisfaction as well asbeing a part of the team effort to help all other team members

ability to multi-task, prioritize, and manage time effectively is required
excellent written and verbal communication skills are required
experience of working in a fast paced, customer focussed and target driven environment would be ideal
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experience of working within a customer service environment whether face to face or over the phone with a proven track record of delivering excellent client care

be a point of escalation in resolving incidents and changes logged by our Service Desk
assist in technical project delivery as a subject matter expert

proven or significant experience in an infrastructure technical support role
microsoft Azure Infrastructure – VMs, Application Gateways, Azure Virtual Desktop, NSGs, vNets
network Infrastructure, including FortiGate Management, VPNs, SD-WAN, HP/Aruba Switches, Unify Wi-Fi, L3 Networking/Routing, Azure Load Balancers, NAT Gateways
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enterprise level telephony platform, preferably cloud-based, call recording, contact centre, ACD / IVR
infrastructure power delivery and power management systems – Rack Management
server and SAN Storage Hardware – both on-premise and cloud-based

assist lead file handlers in the progression of their serious injury caseload
deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner
achieve KPI’s on a monthly basis as agreed with your line manager
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maintain and update the case management system
liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc

GOODMAN MASSON	6000 £	3750 £ 6000 £
CINQ PARTNERSHIP	5416 £	3750 £ 6000 £
INSIGHT SELECT	5000 £	3750 £ 6000 £
PENNINGTONS MANCHES COOPER LLP	4150 £	3750 £ 6000 £
NOCKOLDS SOLICITORS	4008 £	3750 £ 6000 £
AERFIN	4000 £	3750 £ 6000 £
THE CABINET OFFICE	3783 £	3750 £ 6000 £
AKKODIS	3760 £	3750 £ 6000 £
CAREER MOVES	3760 £	3750 £ 6000 £
CARRINGTON RECRUITMENT SOLUTIONS	3750 £	3750 £ 6000 £

ensure cheques received into the business are banked in a timely and accurate manner, ensuring daily reconciliations and banking reports are completed in accordance with agreed processes
processing and payment of disbursements along with some negotiations with Third Party Insurers and Third Party Solicitors

MINSTER LAW