customer service coordinator
Responsibility
Current offers for the position:
Customer Service Coordinator Martley
Job Advert We are currently looking for a Customer Service Coordinator to join the team in our Home Improvement Agency based in Martley, Worcester. We will give you the tools and knowledge to ensure our customers and prescribers receive an outstanding level of customer service every time they have contact with us. Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in. Every day our colleagues make a real difference to people’s lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and carers. Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application. What will this role involve? Answering customer queries by phone and email, offering advice on a range of services and signposting where necessary Ensuring all calls and contacts are logged appropriately and in a timely manner Responsible for monitoring and checking the progress of referrals on in-house systems Scheduling work for the Adaption Technicians Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged reporting equipment repairs and requirements through contact with the relevant Service Centre What are we looking for? Strong communication skills including an excellent telephone manner Professional and pleasant manner in dealing with external and internal custom
Customer Service Coordinator Northampton
Job Advert We are currently looking for a Customer Service Coordinator to join the team within our Northampton Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systems What can we offer you? An annual salary of £21,673.60 (pro-rata) Monday to Friday, 14.00 - 18.00 25 days holiday (plus bank holidays) plus optional 5 days unpaid (p/t equivalent) Company Pension Scheme Life Assurance A rewards scheme - 200+ exclusive perks a
Customer Service Coordinator Hailsham
Job Advert We are currently looking for a full-time Customer Service Coordinator to join the team within our East Sussex Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systems What can we offer you? An annual salary of £21,673.60 Monday to Friday 08.00 – 17.00 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff) Company Pension Scheme Life Assurance A rewards scheme - 200+
Customer Service Coordinator Liverpool
Job Advert We have an exciting opportunity for a Customer Service Coordinator to join the team within our Liverpool Technology Enabled Care (TEC) Service Centre based in Garston. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment. About the role: Assist and manage incoming calls and answering any customer queries Coordinating equipment orders to be delivered, installed and collected Order analysis by checking, identifying and reporting any errors made via online orders Providing telephone and email advice to clinical/social care staff to support effective TEC prescription General administration that supports daily activities and duties You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained Working with people experiencing different vulnerabilties What are we looking for? Experience in a similar, busy and fast paced customer service environment Relevant telephone-based customer service experience is preferred Good attention to detail and accuracy Previous experience of administration, order processing and scheduling of workloads Professional and confident manner via telephone and email Previous stock management experience would be advantageous but is not essential Competent IT skills with Microsoft Office programmes and ability to learn new systems What can we offer you? £24,377.60 per annum Monday to Friday 8am-5pm Up to 33 days
Customer Service Coordinator (Maternity cover) 9 month ftc Hailsham
We are currently looking for a Full-time Customer Service Coordinator to join the team within our East Sussex Community Equipment Service Centre on a 9 month fixed-term contract. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systems What can we offer you? An annual salary of £21,673.60 (£10.42 per hour) 40 hours a week, working 5 out of 7 days 8am - 5pm 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff) Company Pension Scheme Li
Salary in other companies in the position customer service coordinator
| deverellsmith | 2750 £ | 2250 £ 2750 £ |
| THE UK RECRUITMENT CO | 2523 £ | 2250 £ 2750 £ |
| GLEESON RECRUITMENT | 2500 £ | 2250 £ 2750 £ |