MIDAS PERSONNEL

Responsibility

• to repair and service LCV vehicles
• to repair and service HGV vehicles in accordance with DVSA/ VOSA Legislation standards
• carry out routine maintenance on LCV Vehicles
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• carry out routine maintenance on HGV Vehicles
• detection and diagnosis of any additional faults requiring further repair
• liaise with other departments to ensure timely repairs
• maintain high standard of cleanliness and tidiness
• maintain a thorough and current product knowledge
• complete vehicle repair and maintenance records

Requirements

• qualified Level 2 or 3 Technician
• qualified Level 2 or 3 Technician with experience of working on commercial vehicles
• experience working with Vans
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• experience working on MAN vehicles
• able to work in fast paced environment
• competent at problem solving and following basic processes
• methodical and logical in approach to repairing vehicles
• methodical and logical in approach to repair

Earnings for position vehicle technician

Responsibility

• ensuring that all customers and internal parts needs are dealt with promptly
• ensuring that parts are correctly checked against delivery notes
• always maintain up-dated displays providing high quality merchandising of parts and accessories
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• assist in stock checks when required
• pack and load parts correctly
• ad hoc duties
• working on the back counter

Requirements

• previous experience in a Part Advisor
• experience of truck, or related industry in parts supply
• excellent organisational, administration and problem-solving skills
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• good communicator, both verbal and written
• excellent interpersonal and team management skills

Earnings for position parts advisor

Responsibility

• respond customer queries
• responding to customer queries
• respond to emails
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• responding to emails
• liaise with various networks
• import customer jobs onto jobs
• create jobs and update systems
• ensure that all compliance with regards to Hazardous goods movements

Requirements

• previous experience in a Customer Service Administrator role
• excellent communication skills
• shows commitment to customer satisfaction
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• good customer service skills
• customer service: 1 year

Earnings for position customer service administrator

Responsibility

• being main point of contact for clients
• handling enquires and queries
• building relationship with your clients
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• processing quotation and sales orders
• liaising with internal teams
• adhoc duties

Requirements

• highly motivated
• relevant experience in a similar role
• good time management and organisation skills
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• excellent telephone manner and communication skills
• account management: 1 year

Earnings for position customer account manager

Responsibility

• answer internal and customer enquiries
• processing sales and invoices so that customer orders are dispatched
• communicate with staff from other areas in the organization
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• resolve customer complaints
• take in bookings from new and existing customer
• process returns
• make standard calculations to accurately compile and report statistics
• perform all required customer service activities, efficiently and accurately, on a day-to-day basis
• providing an excellent first point of contact for customers, pro-actively and securely, using all available means of communication

Requirements

• account handling experience required
• high level of interpersonal communication skills
• ability to work on own initiative
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• excellent telephone manner
• able to work under pressure
• able to interact with a wide range of stakeholders both internal and external
• high level of customer focus both internal and external
• time management

Earnings for position customer service advisor