it support technician
6 the last 44 days, recently 2023-07-14
Responsibility
- booking in customers, answering the phone to customer and potential customers
- performing diagnostics on mobile phones, laptops, desktops and game consoles
- repairing mobile phones, laptops, desktops, and game consoles
Show more +12 - planning and delivering high quality projects, including managing teams and resources
- taking payment from customers and creating them invoices
- coaching and providing constructive feedback for junior colleagues
- IT user administration
- on boarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
- Systems monitoring
- maintain and support of office IT infrastructure such as conference equipment, Hot- desking equipment and printers
- Responding to day-to-day queries from customers that come in via phone, email or online chat/ help desk
- Providing clear answers and explanations of technical problems to a non-technical audience
- Troubleshooting issues methodically and finding solutions using your own initiative
- Managing complex cloud infrastructure for both Rakata solutions and customer solutions
- Splitting time between Microsoft and Linux Environments
Requirements
- Comfortable working flexibly within a team and on your own
- Strong written and verbal communication skills
- new joiners receive concentrated initial training and close mentoring
Show more +13 - High levels of accuracy and attention to detail
- colleagues are encouraged to complete industry standard training in relevant topics
- Ability to prioritise workload and complete tasks to deadlines
- more senior colleagues can choose courses with time set aside and the course paid for
- technical Skills desired
- management team run training sessions to pass on experience and best practice
- MS Windows OS and some Linux OS
- Windows Server Environment knowledge (AD, DHCP, Windows Server SBS
- essentials)
- Windows Desktop Environment
- Networking and Architecture
- various types of network architecture
- networking hardware and services like DNS & DHCP
Salary in other companies in the position it support technician
| NEXUS SPECIALIST RECRUITMENT | 5200 £ | 3333 £ 5200 £ |
| DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
| HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
| THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
| PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
| FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
| MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
| EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
| C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
| IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |