METCLOUD in Birmingham Salary

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59-61 CHARLOTTE STREET BIRMINGHAM B3 1PX UNITED KINGDOM
TIN: 12727043
  IT-Services
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METCLOUD
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METCLOUD is looking for employees for positions:

technician

  • technician

Working hours

  • full-time

Responsibility

  • troubleshooting & problem-solving technical issues or proving technical advice as required
  • ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
  • log calls in the relevant Call logging system
  • carrying out screen-sharing to help customers get set up and operational
  • log and escalate calls with third parties where required, ensuring communication back to the customer
  • empowering customers by promoting Knowledge base and self service
  • write up support calls and maintain documents records to a professional standard
  • provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Requirements

  • problem-solving skills, with the ability to multitask
  • enthusiastic and a great attitude towards learning
  • able to work to targets
  • technical background with experience in Windows Server 2012/2016/2019, Hyper-V, MS Exchange would be considered and advantage
  • knowledge and experience of Networking, Active Directory, Virtualization, IIS and Operating Systems
  • driving license
  • about the Company
  • we are a great place to work at and this is reflected by our status as Investors in People Gold accredited