supervisor
6 the last 274 days, recently 2023-11-06
Responsibility
- 1 Elmwood, Crockford Lane, Chineham Park
- riverside building, county hall, westminster bridge road
- basingstoke, RG24 8WG
Show more +35 - london, Lambeth, SE1 7PB
- A job with Merlin isn’t like a job anywhere else
- supervise the Customer Service team to ensure all guest correspondence is dealt with in an appropriate and timely manner
- with attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases
- we want you to join our multi-skilled team responsible for the day-to-day maintenance of equipment, the ride, and the facility
- take charge of all guest experience reporting for both attraction and group management team
- we trade in fun
- proactively work to improve the guest journey both online and on site
- in smiles, shrieks and spine-tingles
- take the lead in co-ordinating and composing responses to any high-profile guest complaints
- act as the attraction’s accessibility champion, focusing on ways to improve communication, processes and training
- in Memories
- project and process management information to drive standards and improvement across the attraction
- in magic
- this may also include covering for the Technical Manager when needed, providing clear direction to the team
- but there are no tricks behind our magic
- to report on all complaints, praise, issues and solutions both within the attraction and to the central Product Excellence team
- instead, there are people like you
- passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be
- you will be expected to understand the requirements of our business and be able to work under pressure in a heavily guest focused environment
- you must ensure full compliance with all safe systems of work and risk assessments and ensure through effective and proactive maintenance programs that all systems operate efficiently, effectively, and safely
- as and when required you will fully support other attractions within the London cluster and work closely with senior technical managers to drive the key performance indicators to effectively manage the resource available to manage and control the work order and ppm maintenance system
- about the Role
- we are looking for the following skills and experience
- you will additionally take on the role of Duty Engineer whilst the building is in operation, and your role will include carrying out planned preventative maintenance checks, carrying out tasks as per work orders including installation and repair works
- as the O2C Supervisor, you'll take charge of daily operations, ensuring efficient processing of new accounts in adherence to SLA
- in-depth experience of Health and Safety, environmental and statutory legislation
- this is a highly challenging role, and we are looking for an enthusiastic and approachable person with a passion for guest interaction to join our energetic and vibrant team
- your leadership will inspire and drive the team to achieve and exceed collection targets
- fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for a Technical Supervisor to join our dedicated team in delivering the most moving experience in London
- proactively chasing outstanding collections will be a top priority to maintain a timely ledger
- about You
- A first class communicator to be an ambassador for the Cluster attractions
- you will carry out recruitment and selection of performers and complete in a timely manner to ensure enough staffing levels are maintained throughout the year including key trading periods, event led activities and evening events
- it’s important that we always make sure that both our staff and guests are kept safe, so you’ll be familiar with working within strict health & safety procedures
Requirements
- the London Eye
- london, GREATER LONDON, SE1 7PB
- united Kingdom
Show more +4 - this is primarily an office-based role but you must be willing to step onto the front line when needed
- this is a Permanent position, working full time hours Monday
- friday, with 1 weekend in 3, so flexibility will be needed
- you will work with the Senior Admissions and River Manager, and supervise the Customer Services team, whilst acting as the attraction’s Accessibility and #GUESTOBSESSION champion
Trade
- customer Service
- Customer Service
Salary in other companies in the position supervisor
| MC PERSONNEL | 29166 £ | 6250 £ 29166 £ |
| THE STATION HOTEL PATRINGTON | 23000 £ | 6250 £ 29166 £ |
| FREEDOM LAW | 12800 £ | 6250 £ 29166 £ |
| EXPERIS | 12400 £ | 6250 £ 29166 £ |
| STRATA CONSULTING | 8000 £ | 6250 £ 29166 £ |
| REPHAEL HOUSE | 7200 £ | 6250 £ 29166 £ |
| MBI MEDICAL | 6720 £ | 6250 £ 29166 £ |
| LISA'S LAW | 6666 £ | 6250 £ 29166 £ |
| TRIPOD ALLIED HEALTH | 6400 £ | 6250 £ 29166 £ |
| MYDENTIST | 6250 £ | 6250 £ 29166 £ |