MERCIA UTILITY SERVICES Salary - Salary Report

to manage the day-to-day administrative functions, putting in place clear procedures to enable all administration to be completed efficiently and effectively
designs, implements, and reviews office work instructions
to be responsible for managing and monitoring all performance within the operational teams
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to monitor emails addresses and respond to all queries in a timely manner
collate statistics and assist in preparing reports
promote staff development and training
use a range of software including email, spreadsheets, and databases to ensure the efficient running of the office
ensure a positive working relationship with clients
the post holder will be responsible for managing the smooth running of the operational teams by organising and monitoring of office operations, procedures and performance

excellent time management and organisational skills
excellent interpersonal and communication skills, both written and oral
able to prioritise own work and respond to fast paced environment or conflicting deadlines whilst remaining calm under pressure
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strong people skills & confidence to manage a busy environment
effective listening & communication skills, using diplomacy to ensure the team is working effectively

manage large amounts of incoming and outbound calls
identify and assess customers’ needs to achieve satisfaction
handle customer complaints, provide appropriate solutions and alternatives
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keep records of customer interactions, process customer accounts and file documents whilst maintaining quality
follow communication procedures, guidelines and policies

proven customer support experience or experience as a client service representative
strong phone contact handling skills and active listening
familiarity with CRM systems and practices
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customer orientation and ability to adapt/respond to different types of characters
excellent communication and presentation skills
ability to multi-task, prioritize, and manage time effectively

XEINADIN GROUP	21666 £	3200 £ 21666 £
TOP JOB RECRUITMENT	21666 £	3200 £ 21666 £
PUBLIC SECTOR RESOURCING	4000 £	3200 £ 21666 £
OLIVER ARCHITECTURE	4000 £	3200 £ 21666 £
COLLINS PROPERTY RECRUITMENT	3750 £	3200 £ 21666 £
PROPERTY CONSTRUCTION	3750 £	3200 £ 21666 £
COLLINS PROPERTY RECRUITMENT	3333 £	3200 £ 21666 £
LEAMAN CONSULTING	3333 £	3200 £ 21666 £
CREATIVE SOFTWARE	3333 £	3200 £ 21666 £
HAVILAND	3200 £	3200 £ 21666 £

MERCIA UTILITY SERVICES