MCS

Responsibility

• receiving inbound and making outbound telephone calls to/from Consumers, MCS certified Contractors, and other customers
• independent management of your cases in a timely manner
• managing inbound and outbound email enquiries, ensuring responses and case closure within set service level agreements
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• amending and providing copies of MCS certificates
• develop a thorough knowledge and understanding of the MCS scheme and technologies to allow you to complete your duties
• staying up-to-date with MCS Scheme and Standards developments
• providing friendly and reliable expert advice to the MCS Contractor community and stakeholders on industry changes and updates to MCS processes
• support other MCS team members when required
• contribute during regular team meetings
• to become aligned to the MCS brand and ensuring that communications are ‘on message’ adopting the right tone for audiences
• understand business processes and recommend improvements
• commit to own personal development

Requirements

• excellent customer service skills
• expert
• exceptional written, verbal and non-verbal communication skills
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• inspiring
• collaborative
• manage time effectively to meet required business targets ensuring quality and accuracy requirements are met
• principled
• an excellent telephone manner, with the ability to build rapport
• an excellent telephone manner, withthe ability to build rapport
• determined
• be able to take constructive feedback to develop and support you in your role
• the ability to remain patient, calm, and professional when dealing with a difficult call
• be willing to go the extra mile to ensure high customer satisfaction

Responsibility

• software Licencing
• joiners, Movers, Leavers Process
• business Continuity Planning
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• asset Management
• cyber Security
• IT Support Services
• asset management, tracking inventory and status for hardware and software throughout the organisation including appropriate licensing levels

Requirements

• expert
• inspiring
• collaborative
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• principled
• determined
• information Technology: 2 years

Earnings for position it manager

Responsibility

• downloading relevant data from the MCS Installations Database and Huddle
• coordinating compliance assessment bookings with assessors’ availability
• contacting consumers and contractors to successfully book in compliance assessments. This may be via email and/or telephone
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• providing first class customer service, ensuring that communications are on message, adopting the right tone for audiences
• supporting the Compliance Analysts with additional tasks when required
• role: Compliance Scheduler
• reports To: Senior Compliance Analyst
• location: Sci-Tech Daresbury, WA4 4AB with a flexible policy to support some home working
• contract: Permanent, full-time. Monday – Friday, 8.30am - 4.30pm
• closing Date: Monday 13th March 2023

Requirements

• expert
• inspiring
• collaborative
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• principled
• excellent customer service skills, including call handling experience - Essential
• determined
• great attention to detail - Essential
• the ability to proactively prioritise, plan and schedule complex tasks and demonstrate effective time management - Essential
• be able to make constructive feedback to develop and support youi in your role - Essential
• able to demonstrate competence in MS Office, CRM and database systems - Essential
• experience of working in a similar role - Essential
• an understanding of the small-scale renewable technology sector and the MCS Scheme - Desirable

Requirements

• professional Insurance Qualification as a minimum)
• at least 3 years’ experience in a similar role with proven underwriting knowledge and experience of underwriting commercial risks
• assessing and underwriting commercial risks submitted from brokers
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• discussing and underwriting risks with capacity providers to ensure correct rates and premium are applied
• proven ability in developing key working relationships
• detailed knowledge of policy wordings
• good negotiation and decision making skills
• experience of working in a team environment
• building and developing trading relationships with brokers to support the achievement of business objectives
• manage daily workloads to ensure excellent customer service
• sharing knowledge and interacting effectively with colleagues

Responsibility

• at MCS Ltd, we are looking to take on a Business Administration Apprentice based in our office in Bristol
• within this role you will provide full administration support across the business whilst undertaking a Business Administrator Level 3 Apprenticeship standard
• this is a great entry level role for someone who is committed to studying and progressing their career within business administration