MAXIMUS MAXIMUS is looking for employees for positions:
area manager
Responsibility
be part of something great
maximus is a global organisation that specialises in providing health and employment services to millions of people every year
from assessments and health services to employability programmes and specialist support, we do work that matters with people who care
provide visible leadership and direction to assessment centres in the area to enable the effective delivery of volume, people, quality and customer service related measures within those sites
coach, mentor and lead Assessment Centre Managers with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own
here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives
adhere to the governance structure in place by the Performance Director, ensuring compliance by Assessment Centre Managers
motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning
business development manager
Responsibility
build winning teams and propositions to take to market
manage the pre-sales and sales process, identifying opportunities, establishing partnerships where appropriate, and building a viable pipeline of contract opportunities
be a business subject matter expert in the targeted segment including, policy and wider competitor landscape
lead on the development and delivery of the growth strategy for the contact centre market through identifying, qualifying and leading bidding activity for opportunities that align with the wider business aspirations
develop impactful relationships at a strategic level within key Government departments and other relevant regional/local commissioners in order to achieve financial outcomes through a structured business development process
represent Maximus as required such as at public speaking events, networking opportunities and in pro-active or responsive papers to the market
Requirements
significant experience of working in large-scale public sector procurement
significant experience of strategic planning, managing change and responding to competitor activity in order to deliver winning proposals
extensive track record of networking, building credible relationships and influencing external stakeholders, competitors, employers and commissioners
background that evidences proactive participation at strategic level within a senior or executive management team
experience of leading, mentoring and developing a team across a diverse geographic area
individual Competencies
strong leadership and management skills, demonstrated by willingness to lead by example
demonstrable experience and understanding of leading and managing the sales cycle from opportunity identification to successful implementation, including the ability to input into all key aspects, such as solution design, financial modelling and risk analysis
supply chain manager
Trade
logistic Support
Logistic Support
Working hours
full-time
Responsibility
responsible for spend management of c20m to ensure value for money, compliance, resilience and improvement in value from suppliers
lead on sourcing new and innovative suppliers and solutions to our business opportunities via robust competitions
work closely with client teams on make-or-buy & value chain analysis
provide strategic and commercial input into on-going contract management with suppliers, develop and provide a context for supplier collaboration & innovation
in partnership with the IT stakeholder group, develop, document and execute a category plan linked to business objectives and the IT strategy
accountable for the team’s on-time delivery of procurement projects considering the markets we operate within, stakeholder requirements, business priorities and the risks and issues we face as a business
development of suppliers through performance review, audit and training
negotiation of commercial arrangements, conducting appropriate due diligence to protect our reputation, ensuring maximum value and compliance with any legal, policy, ethical and parent contract flow downs
Education
essential
qualifications and/or Experience
managed procurement projects
track record of continuous improvement in value and cost
managed complex IT procurement projects including SaaS, End User Computing, Hosting, Network & Infrastructure & Telephony
understanding of the use and value of technology
track record of structured sourcing events & tenders
worked closely with stakeholders and/ or suppliers to deliver projects on time
supply chain manager
Working hours
full-time
Responsibility
responsible for spend management of c20m to ensure value for money, compliance, resilience and improvement in value from suppliers
lead on sourcing new and innovative suppliers and solutions to our business opportunities via robust competitions
work closely with client teams on make-or-buy & value chain analysis
provide strategic and commercial input into on-going contract management with suppliers, develop and provide a context for supplier collaboration & innovation
in partnership with the IT stakeholder group, develop, document and execute a category plan linked to business objectives and the IT strategy
accountable for the team’s on-time delivery of procurement projects considering the markets we operate within, stakeholder requirements, business priorities and the risks and issues we face as a business
development of suppliers through performance review, audit and training
negotiation of commercial arrangements, conducting appropriate due diligence to protect our reputation, ensuring maximum value and compliance with any legal, policy, ethical and parent contract flow downs
Education
essential
qualifications and/or Experience
managed procurement projects
track record of continuous improvement in value and cost
managed complex IT procurement projects including SaaS, End User Computing, Hosting, Network & Infrastructure & Telephony
understanding of the use and value of technology
track record of structured sourcing events & tenders
worked closely with stakeholders and/ or suppliers to deliver projects on time
contract manager
Working hours
full-time
Responsibility
reviewing and feeding back into policies
reviewing and feeding back into incidents, weaknesses, events and non-conformities
reviewing and agreeing follow up actions within the Risk Register
management of other roles, including ensuring that they are fulfilling their responsibilities
provision and allocation of resources and training, as required, to operate the ISMS
reviewing the performance of staff, identifying training needs and planning training sessions
investigating the most complex customer complaints or enquiries and recommending resolution/system improvements
Education
good standard of education
at least 2 years of experience in a similar role
experience delivering a telephone and / or online based service
supervisory experience
IT literate with full working knowledge of MS Office Suite planning and co-ordinating
ability to coach & develop staff
ability to deliver customer focused services
excellent communication and interpersonal skills
Requirements
to ensure adherence to customer KPI's and SLA's are always adhered to
to oversee effective management of 121's, meetings, appraisals and disciplinary process and recording in accordance with company policy
to ensure adequate resource is available to meet customer and contract needs
to provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders who are directing customer advisors
to coach, develop and motivate the Team Leaders to monitor their team’s performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
hold regular meetings to review service or account with customer and resource any account requirements to ensure customer satisfaction for the accounts under personal authority
operations manager
Working hours
full-time
Responsibility
direct Leadership and development of your team and indirect leadership and development of all employees within the area
achieving contractual CSS’s for all customer groups within your remit
achieving Job Starts and outcome targets for each Borough through the achievement of individual and site KPIs
ensuring best practice throughout team by leading and driving the business in an honest, ethical and transparent manner
ensuring adherence to and focus on the continuous improvement and consistency of the customer journey
assisting in the development of delivery systems and SOPS
working closely with the Business Support Centre to ensure that high service standards are delivered and maintained
work collaboratively with other WHP Managers to ensure delivery of performance expectations across Local London
Requirements
excellent aptitude for figures – reports and financial statistics
strong forward planner
communication to a high standard at all levels
confidence to deliver presentations to large groups and external organisations
target focused and ability to exceed set goals and objectives
desire to build Team Engagement and Development
ability to work under pressure and to tight deadlines with proven motivational skills to support and motivate the team, along with work peers
ability to deliver high levels of performance and quality through having regular and thorough performance reviews
Education
proven experience of effective leadership and management in a performance driven environment
confident and competent in networking and building and maintaining strategic and local relationships
track record in the delivery of operational management of high-quality services
demonstrable experience in developing people, coaching, mentoring, and facilitating the embedding of new learning to positively impact on performance
strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships
extensive experience of working at a senior operational level delivering contracts and leading teams, ideally within the employment sector
customer service representative
Working hours
full-time
part-time
Language
english
Education
qualifications & Experience
experience in dealing with both internal and external stakeholders
good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
individual Competencies
demonstrable experience in an administrative or customer service position
ability to remain calm in difficult situations
able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
A positive enthusiastic approach to solving problems
Responsibility
maintain and order stationary, including keeping all reception leaflets and information up to date
assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
arrange travel for customers who require assistance in getting to their appointment
monitor session progress and backfill appointments where necessary
complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
general administrative duties as required
co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC
carry out stop and searches for any missing customer files
account manager
Working hours
full-time
Education
experience of Recruitment and Account Management/Business Development
significant experience of achieving and exceeding targets
extensive experience of building rapport/relationships with Employers
strong understanding of labour markets and recruitment trends
ability to produce labour market analytics and predict opportunities
to be Pro-active and Re-active in response to large scale opportunities
customer focused with a strong commitment to customer care
significant experience of delivering successful plans to agreed timescales
Responsibility
expert advice, guidance and support e.g workforce planning, training needs analysis
source and share market insight/feedback from employer partners/agencies to support the LMI analyst role
coordination of recruitment activity to ensure employer needs are met
source and share market insight/feedback from key employ partners/organisations to develop our plans and to support LMI and the analyst role
systems administrator
Working hours
full-time
Education
qualifications & Experience
experience of installing, configuring, maintaining services and applications in Microsoft Azure
hands on experience on Microsoft environment including Active Directory, Exchange TCP/IP, ADFS, Load balancers, MDM Intune
familiar with IaaS concepts and methodologies
experience in XenApp 7.0 Configuration, administration and performance monitoring
experience in looking after a VOIP communications system
able to communicate to all levels of staff, both verbally and in written format
hands on experience on Microsoft environment including Active Directory, Exchange TCP/IP, ADFS, VMware, SAN solutions, Load balancers, SolarWinds, MDM Intune
Responsibility
prepare software implementation procedures with fall back contingency plans. Installs and tests new versions of system software
manager
Education
qualifications and/or Experience
significant knowledge of visualisation and analytical platforms
comprehensive knowledge of Visualisation principles and techniques
experienced in managing teams in Agile environments
educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area