Mattressman

Responsibility

• to take an active interest in understanding retail and who our competitors are
• to arrive on site in good time, to ensure the store is open and ready to trade
• carry out daily cash handling routines Adhering to data protection policies at all times
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• liaise and attend meetings and training sessions as necessary in order to develop knowledge and skills

Requirements

• retail sales: 1 year
• customer service: 1 year

Earnings for position sales consultant

Responsibility

• as an ambassador for Mattressman this role is based within Mattressman’s customer service team
• you will be the first point of contact for customers wishing to place orders, ask questions or who have issues
• you will communicate professionally and efficiently and listen to customers concerns, showing empathy and positivity
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• you will have exemplary organisational skills and the ability to multitask, dealing with phone calls, emails and instant chats
• talking to suppliers, manufacturers and customers on the telephone, by email and instant chat
• you will be passionate about delivering fantastic customer service and providing an excellent customer experience
• supporting all customer service enquiries including deliveries, products and solving problems
• general administration duties
• to be smart and well presented at all times
• to perform any other relevant tasks assigned by your Line Manager or a Director
• this is a fast paced and demanding department where you will need to be able to work well under pressure and thrive in a busy office environment

Responsibility

• ensuring the store is clean & presentable at all times
• maintain and develop both new and existing Mattressman customers through excellent customer care and ethical sales methods
• provide outstanding customer service at all times, resolving all customer queries quickly and efficiently, managing situations to result in successful conclusions
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• being able to handle telesales calls in between store's footfall
• being able to adapt to new technology to help enhance customer experience
• work flexibly and as part of the team, ensuring stock is replenished and displayed to the required standard
• carry out daily cash handling routines Adhering to data protection policies at all times
• ensuring that POS and updated pricing changes are always up to date within the store
• to take an active interest in understanding retail and who our competitors are
• liaise with Mattressman and the wider team to enhance our quality of service, company growth and customer satisfaction
• to develop the Sales Consultants with training and support
• to have responsibility for the store & team consistently meet and exceed targets

Requirements

• mattressman is looking for a Sales Manager at our Flagship Norwich Superstore
• you will be setting the standards for your sales team to follow and actively lead by example
• retail sales: 3 years
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• retail management: 3 years
• you will be responsible to ensure that the first point of contact for customers face to face or over the telephone is a positive experience
• your focus will be delivering exceptional customer service, sales advice and creating an informed, honest, professional sales experience for all our customers

Responsibility

• ensuring the store is clean & presentable at all times
• maintain and develop both new and existing Mattressman customers through excellent customer care and ethical sales methods
• achieve your performance KPIs
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• provide outstanding customer service at all times, resolving all customer queries quickly and efficiently, managing situations to result in successful conclusions
• being able to handle telesales calls in between store's footfall
• being able to adapt to new technology to help enhance customer experience
• work flexibly and as part of the team, ensuring stock is replenished and displayed to the required standard
• carry out daily cash handling routines Adhering to data protection policies at all times
• changing POS and updating pricing changes within the store

Requirements

• mattressman is looking for a Sales Consultant at our Flagship Norwich Superstore
• you will be the first point of contact for customers face to face or over the telephone
• retail sales: 1 year
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• your focus will be delivering exceptional customer service, sales advice and creating an informed, honest, professional sales experience for all our customers

Responsibility

• you will be a proactive, analytical individual who pays strong attention to detail, and pride yourself on your organisational skills
• you will be responsible for processing sales & purchase ledger invoices, generating the weekly BAC’s pay run, account reconciliation
• in addition, you will assist with general accounts duties as well as coordinating all administration
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• dealing with daily correspondence and telephone enquiries to the department
• processing customer refunds
• routine accounts admin including matching delivery notes to invoices, price checking and input of invoices onto Sage accounting system
• as an ambassador for Mattressman as an experienced Accounts clerk you will work within Mattressman’s Finance department and report directly to the Assistant Accountant
• liaison with suppliers regarding invoice queries
• daily sales reconciliation
• any tasks as identified by Line Manager
• to perform any other relevant tasks assigned by your Line Manager or a Director

Requirements

• purchase ledger: 1 year