MARR PROCUREMENT in London Salary
6TH FLOOR 9 APPOLD STREET LONDON EC2A 2AP UNITED KINGDOM
TIN: 09095441
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Earnings on positions in MARR PROCUREMENT
MARR PROCUREMENT is looking for employees for positions:
customer service executive
Working hours
- full-time
Salary
- salary
Responsibility
- be the primary point of contact for marrgo clients and suppliers, addressing queries, concerns and requests. Managing and escalating customer complaints
- this also include taking inbound calls from clients
- maintaining the integrity of the data using established product categorisation and process
- adding new suppliers/ products/ users
- managing the marrgo inbox, this includes ensuring email enquiries are dealt with in a timely fashion, ensuring emails are organised in the correct folders, triaging emails and forwarding them on to the relevant individuals
- maintaining the buying website content ensuring all product and user information is accurate, actioning supplier product and price changes in a timely fashion
- own all marrgo data sources and assist in designing marrgo reporting to internal and external clients
- proactively working to ensure excellent client satisfaction
Requirements
- experience of working in a similar Customer Service role
- excellent time management, communication and organisational skills
- proactive attitude with strong attention to detail
- strong administrative skills
- process-driven approach and a desire to continuously drive improvement in client satisfaction
- ability to work independently, own deadlines and multi-task
- A team player who can work well under pressure and maintain calmness during busy periods
- customer service: 1 year