client services manager
5 the last 301 days, recently 2023-08-11
Responsibility
- regular meetings, presentations, pitches and networking
- working cross-functionally to deliver services in the agreed time frame and according to client expectations
- understanding client roadmaps and ensuring needs are anticipated / opportunities are identified
Show more +11 - responsible for owning and resolving a wide range of requests and account issues
- you're a confident and engaging presenter and love nothing more than presenting and pitching in new ideas, selling in services and liaising with your clients
- independently proposes, develops and leads cross-functional solutions to solve client requests
- responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology
- manage regular and quarterly client meetings, presentations, pitches and networking
- understanding contractual agreements. Promoting and ensuring contract adherence
- be AMPed working with leading global brands from Eat Natural to Durex and Dettol
- managing client meetings and Quarterly Business Reviews
- managing face-to-face client meetings and Quarterly Business Reviews around the UK
- if you live and breathe e-commerce and have experience in managing multiple accounts and e-commerce strategies, including Amazon and eBay, then read on
- there’s plenty of awesome extras that come from being part of our team, from personalised training programs , monthly mindfulness, remote and office-based working , flexi-time, staff pensions, bonus scheme and fab socials too
Requirements
- degree level qualification, or equivalent experience
- experience in managing multiple accounts and e-commerce strategies, including Amazon and eBay
- experience in managing accounts and e-commerce strategies, including Amazon and eBay
Show more +14 - experience in a senior level CSM equivalent role
- attention to detail and ability to multi-task and prioritise at any one time as issues arise
- commercially aware and able to chase KPI targets as part of a team
- highly organised, with attention to detail and a dedication to resolving issues
- able to plan, execute and manage projects simultaneously
- able to plan, execute and manage high volumes of work
- requires a high level of analysis, judgment, negotiation and problem-solving skills
- A strategic problem solver with excellent project management skills
- customer driven and able to establish robust relationship with assigned customer base
- E-commerce: 2 years
- customer Service/Client Success: 2 years
- customer Service/Client Success: 1 year
- basic knowledge of Amazon PPC would be beneficial, but not essential
- commercially aware and able to chase KPI targets as part of a team, presenting upsell service opportunities
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