MAPAL in Purley Salary
PALMERSTON HOUSE 814 BRIGHTON ROAD PURLEY CR8 2BR
TIN: 02787157
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Earnings on positions in MAPAL
MAPAL is looking for employees for positions:
care manager
Responsibility
- A Customer Care Manager forms part of our Customer Care Team
- A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships
- the team will work closely to share the responsibilities of retaining and growing the customer base
- manage a large group of accounts using a light touch transactional approach
- protect controllable attrition and ARR value of portfolio
- identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales
- expand and maintain a detailed account record of each account within the CRM
- they will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success
Language
- spanish
- english
Requirements
- experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels
- excellent oral and written communication skills
- ability to identify problems and opportunities as well as offer or implement actions and solutions
- excellent personal organization skills and attention to detail
- proven ability to effectively manage work across teams and disciplines
- strong people skills. Ability to work well with a diverse multi-cultural environment
- an ability to influence others through effective communication and negotiations
- willingness to work flexible hours when required