MANX TECHNOLOGY GROUP INTERNATIONAL  Salary

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7 POLES ROAD DORNOCH IV25 3HP SCOTLAND
TIN: SC609813
 IT-Services
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MANX TECHNOLOGY GROUP INTERNATIONAL
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MANX TECHNOLOGY GROUP INTERNATIONAL is looking for employees for positions:

customer service agent

  • customer service agent

Working hours

  • full-time

Responsibility

  • provide fault logging, diagnosis, and resolution over the telephone and by e-mail
  • using our CRM, Helpdesk and Monitoring systems
  • respond to technical alarms and service outage reports
  • act as the first point of contact for customers calling the helpdesk
  • log all service tickets received via telephone, email and the service portal, throughout the full ticket lifecycle
  • provide polite, professional, and efficient customer service to our customers
  • follow-up with customers to provide ticket updates, and to ensure issues have been resolved to a high standard
  • maintain documentation, standard operating procedures and notes relating to customer systems and support tickets

Requirements

  • excellent customer service skills
  • you must be confident liaising with customers, suppliers and associated third parties over the phone and via e-mail
  • professional, friendly, and confident telephone manner, with an attention to detail
  • genuine interest and knowledge of IT