claims handler
12 the last 254 days, recently 2023-09-21
Responsibility
- we value our staff greatly and are proud of the collaborative way in which they work
- liaise with the insurer client closely, the policyholder, third-party insurers, brokers and solicitors
- use the insurer client’s case management system
Show more +50 - administer new instructions relating to road traffic accidents
- run a mixed caseload of small and fast track cases
- investigate each claim
- administer new instructions from both commercial work referrers and private clients alike
- use the insurer client’s system along with our own case management system, Proclaim
- apply for police reports
- run the cases from instruction, obtaining relevant evidence to support liability and quantum
- use our case management system, Proclaim, to set up all new instructions received
- review CCTV footage
- mansfield Solicitors & Advocates place our clients at the heart of what we do whether we are working with large corporate clients or individuals
- identify, locate and save to our file, relevant documents from the insurer file
- liaise with clients regularly to obtain instructions, to advise and to update
- accurately input case details into our case management system
- ensuring a fair settlement is reached
- action all general incoming post / emails within 5 working days
- identify, locate and save to our file all relevant documents sent with the new instructions
- good customer service for the client
- assist with incoming calls to collate uninsured losses and assess liability
- action all urgent incoming post / emails within 2 working days
- release our Client Care and initial set up documents to all relevant parties
- as a relatively young firm formed in 2014, we are blessed with an ambitious and forward thinking senior management team that are building a sustainable well managed profitable business that has expanded year on year since first being established
- action all call-backs within 1 working day
- work closely with those around you and offer support guidance to ensure all claims run smoothly in a proactive manner
- we are seeking an New Claims Administrator/Instructions Handler within our team in Orpington who can demonstrate good communication skills across all levels and work well as part of a team and willing to cover for colleagues in their absence
- assist with outgoing and incoming calls to collate any additional information required
- dealing with all correspondence
- assist the Litigation Team
- draft and Issue Court proceedings and Court documentation
- prepare nonstandard written correspondence to a high standard
- answering calls promptly in an enthusiastic, courteous and efficient manner
- monitor files on hold due to outstanding claims
- effectively and efficiently work a to do list
- book and instruct Counsel to attend hearings
- identifying and responding to the needs of customers, resolving queries where possible
- act in a professional manner at all times
- carry out the work required within the relevant SLAs with our work referrers
- carry out the work required within service standards
- allocate settlement funds
- provide cover for the admin/reception team when needed
- complete appropriate file closure processes
- undertake appropriate training and development in relation to the role
- we invest heavily in training and supporting our staff development along with keeping our technical expertise up to date
- adhoc duties of a reasonable nature which may be requested from time to time
- preparing evidence for hearing including witness statements
- demonstrate organisational and time management skills
- working on behalf of a large insurance company and liaising with their clients and brokers
- work a task list effectively
- comply with all court directions within deadlines
- adhoc duties of a reasonable nature
- demonstrate a professional phone manner
Requirements
- minimum of one years litigation experience
- good working knowledge of credit hire
- cradle-to-grave experience of a litigated credit hire portfolio from issuing proceedings through to trial and all stages in between
Show more +6 - working knowledge of the appropriate Civil Procedure Rules
- ability to work on their own initiative
- ability to work well under the pressurised environment of litigation
- work well as part of a team and willing to cover for colleagues in their absence
- litigation: 1 year
- good communication skills across all levels
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