at Maintel we’re focused on delivering outcomes – not technology
we are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment
provisioning & delivery of all orders for fixed line, connectivity, and SIP/voice Services
project management of customers’ orders, including providing detailed updates to customers via telephone and email
ensuring all orders are kept updated with accurate notes on our CRM
accurate and timely processing of all orders in line with our SLAs
efficiently monitor and self-manage workflows both internally and externally with our suppliers
we partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals
Salary
salary
Education
good educational background GCSE or equivalent
previous line management and provisioning experience is essential
you will be an organised and enthusiastic individual who enjoys working as part of a team
previous management experience combined with previous telecoms provisioning experience is essential. Experience with suppliers such as Gamma, BT Wholesale, Talk Talk and Virgin Media would be desirable
financial controller
Working hours
full-time | Contract
Responsibility
at Maintel we’re focused on delivering outcomes – not technology
we are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment
maintains and improves the visibility on ST, MT and LT cash needs and resources and improve the liquidity if the Group
prepares the LT and ST cashflow forecast based on a model combining ST BS unwinding and longer term forecast
supervise the AP team, and approves the payment runs, managing the outflows within forecast
prepares the section dedicated to treasury in the Board reporting pack
we partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals
we are a fun, dynamic company with a team of over 500 people who are passionate about what we do – providing cloud communications and managed services solutions
Salary
salary
Education
qualified Accountant with current technical knowledge or strong academic background
at least 5 years' experience in a similar role, including treasury
strong accounting skills
excellent analytical skills
credibility and confidence to deal with executive and senior management
candidate needs being comfortable with change and driving improvement
ability to pull data from different sources
good communication skills
contract manager
Working hours
full-time | Contract
Responsibility
at Maintel we’re focused on delivering outcomes – not technology
we are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment
reviewing financial information for the client's payments and validating telecom`s invoices of various companies in UK & USA, Canada
matching financial totals and receipts, handling invoices and endorsements, and interacting and solving customers' issues within contracted time targets
handling invoices, contacting clients regarding payment investigation, issuing billing adjustments, dealing with problematic invoices, delivering reimbursement checks, and performing data entry
managing regular customer communications
leading is problem solving and escalation and concluding this to ensure customer satisfaction and within a timely manner
we partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals
Salary
salary
Education
billing validation and receipting Team Management
experience Accounts/Financial understanding
Requirements
be able to demonstrate working under pressure to meet deadlines
ability to work under own initiative but also as part of a team as well as building strong working relationships
analytical thinking and ability to think outside the box, challenge the norm where appropriate but be open to constructive feedback
demonstrate the ability to prioritise workload based upon importance to the business and correctly identify business critical issues
has the ability to manage time effectively, prioritise and delegate effectively
demonstrate effective and timely decision making
demonstrate a courteous professional manner and strong communication skills at all times to both internal and external customers and suppliers
hard working personality, dynamic and agile attitude
payroll
Working hours
full-time | Contract
Responsibility
at Maintel we’re focused on delivering outcomes – not technology
we are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment
we partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals
we are a fun, dynamic company with a team of over 500 people who are passionate about what we do – providing cloud communications and managed services solutions
providing first line HR Support to Line Managers and Colleagues
maintaining and updating electronic employee files and employee data, ensuring accurate and efficient filing in line with GDPR
contribute to the maintenance of the HR System by ensuring information is updated accurately and in a timely manner
processing of absences; maternity, paternity and /or adoption / shared parental leave in line with Statutory and Company Policies
Salary
salary
Requirements
customer service focussed, with the ability to communicate in a clear and concise manner, both verbally and in writing
strong interpersonal skills to build effective working. relationships, confidence and trust with colleagues to promote best practice
excellent accuracy and attention to detail
extremely well organised with the ability to plan and prioritise a busy workload Ability to maintain strict confidentiality and demonstrate the upmost discretion Adapts and thrives in a fast-paced environment with the ability to navigate ambiguous situations
technician
Working hours
full-time | Permanent
Responsibility
at Maintel we’re focused on delivering outcomes – not technology
we are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment
tickets resolved within SLA
minimise time between updates on tickets keeping the number of tickets without an update each day to a minimum
assist with field engineers who call in relating to projects and faults
being on the front foot when dealing with customers and proactively asking for any information needed to progress the ticket
we partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals
managing workload daily as well as being available to pick up new high priority tickets at any time
Salary
salary
Requirements
ideally experience of working within a NOC
A self-starter, someone who can work using their own initiative
awareness of technology / comms / network services
candidate needs to be comfortable with change
an understanding of ITIL service management would be advantageous
very good verbal and written communication skills
an understanding and experiences of the Telecommunication Industry
excellant at problem solving
apprentice
Working hours
full-time
Salary
salary
Responsibility
daily bank reconciliations and posting cash receipts
responsible for preparing the daily cash book
setting up new sales ledger accounts
supporting the Group Financial Controller with weekly cash flow forecast preparation prior to submission to the bank
administration of the bank accounts
revaluation of the currency bank accounts
assisting with month end journals
prepare balance sheet reconciliations for bank accounts
Requirements
strong accounting skills
excellent analytical skills and attention to detail
ability to manage expectations from multiple stakeholders
data pulling from different sources
adaptable and flexible
ability to organise, prioritise and plan their own workload
good communication skills, both written and verbal
hard working personality, dynamic and agile attitude
service manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
service Desk Team Management
assessment and Reporting
skills and Development
service Onboarding
customer Feedback
tools and Automation
ITIL Process Development
ISO Audits
Requirements
excellent ITIL Capability
proven Service Desk Management Capability
customer Experience
running Improvement Programmes
multichannel Communication Services
telecommunications Experience
project coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
provide planning and control for small and medium projects specific to Provisioning such as DATA WAN, WLR and SIP including porting
agree and communicate plans with Internal and External Customers and provide, an agreed level of communication
to ensure stake holder analysis and ensure all key documents are authorised by the appropriate parties
to deliver the required solution within the specified constraints of time and cost, meeting commercial milestones
interface between Maintel new/existing Customers and other Maintel Departments
track and control work in progress, invoicing budget v actuals and transition and handover into Support
coordinating Project schedules, resources, equipment and information
to assist in the organising, planning, managing and controlling the project from order acceptance through to final sign off on completion, adhering to Maintel Project Methodology where applicable
Education
telecoms order management experience – 5 years minimum
experience of provisioning voice & data services – 5 years minimum
supplier management experience – 5 years minimum
no formal qualifications essential
practical knowledge of Carrier and Network Services in a similar role highly advantageous
ADSL/FTTC/FTTP/Ethernet product ordering, order management and service ceasing from suppliers such as BT Openreach, TalkTalk Business, Virtual 1, SSE Telecoms, Virgin Media, Etc. – 5 years Minimum
end to End SIP order management, Horizon, Number Porting and service ceasing from suppliers such as TalkTalk Business, Gamma, Exponential E, Etc. – 5 years Minimum
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
play a key supporting role in the onboarding of new customers & services
ensure that the internal customer and end user is aware of the resource plans at all times
ensure Contracted and Target SLA’s & KPI’s are achieved consistently
contribute in full to NOC related initiatives
ensuring and organising the shift pattern for the team
contribute in full to team’s issues & Meetings
achieve Operations Services top level objectives and KPI’s
ensure ticket management standards are adhered to
Education
good knowledge and experience of the Telecommunication Industry
experience in leading a dynamic team
good Knowledge of planning work for engineers
have customer service experience on a daily basis and with escalations
awareness of VOIP systems/telephony
strong Experience of assisting to manage a team
experience in helping the team hit SLA’s
UK Geographic awareness is needed
Requirements
A self-starter, someone who can work using their own initiative
candidate needs to be able to drive change
candidate needs to be able to adopt to change
excellent verbal and written communication skills
ability to effectively prioritise
excellent Problem solving skills
able to effectively manage multiple tasks simultaneously
able to manage a team to achieve its overall objectives
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
act as the point of escalation for execution or quality related issues
report to management on metrics to measure the progress and successes / challenges
schedule regular meetings, to include QBRs to track progress and success with Strategic partner
align Maintel's vertical propositions with strategic vendors and ensure the solutions, services and commercials are agreed and managed
manage the relationship with strategic partner , build, develop and execute a business plan with the Strategic partner with a focus on growth and ensuring we maximise the opportunity and profitability
working with sales and marketing on customer events with key strategic partners. Vertical / MDF funding / vendor support
attend vendor events which are strategically important. i.e. Partner Forums / Partner Roundtables
create and maintain relevant reporting and SF dashboards to track both financial and non-financial metrics to monitor the health of the strategic relationships against the year goals and objectives whilst identifying opportunities to maximise revenue and gross margin and rebates for Maintel
Education
educated to at least Degree level
extensive experience of working with a vendors within the IT or Telecoms space
experience in building business plans and success execution of plans
Requirements
advanced negotiation and influencing skills
desire to get the job done, overcome obstacles with a can-do attitude, dogged resilience and tenacious
creative problem solver
the ability to work under your own initiative is vital