Customer Service Agent - Hybrid option after initial training period Edinburgh
Company Description
At H&M we believe it is possible to find what you love, space to create and room to grow.
A place you can truly belong, being truly yourself.
With a team that is full of life, in a company that feels as good as it looks.
At H&M we believe it’s possible, because together we make it possible.
Job Description
With increasing customer demand, we are currently looking for fully flexible, full-time Customer Service Agents to join our existing H&M Family.
After an initial 8 week induction period, you will have the opportunity to be working with our hybrid model (40/60 split between office & home) Learn more below.
Full Time: Permanent, 39 hours
Salary: £11.00 per hour giving a salary of £22,308
Start dates: 17th April 2023, 1st May
Location: You will be based in our Edinburgh city Centre office (EH1).
Operational hours: Our operational hours are Monday to Friday, 8am – 9pm and at the weekend between 9am – 6pm. We would require you to be fully flexible across these hours and able to work 5 days out of 7.
Training: You will receive 3 weeks of training in our Edinburgh office to prepare you for the role, which will be Mon-Fri 8:15am-4:30pm. We require you to be fully available for this training period.
Work/life balance: After an initial 8 weeks onboarding, you can move to a hybrid way of working that allows a 40/60 split between office and home working. See more details below
Equipment: We will provide you with a company laptop and headset to enable working from home. See more details below
Qualifications
What:
Previous Customer Service Centre experience whilst useful is not essential.
Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look a
full-time
Responsibility: with increasing customer demand, we are currently looking for fully flexible, full-time Customer Service Agents to join our existing H&M Family, after an initial 8 week induction period, you will have the opportunity to be working with our hybrid model Learn more below, full Time: Permanent, 39 hours, start dates: 17th April 2023, 1st May
Requirements: A practical work environment including a comfortable and safe space to work with minimal noise disruption, and a suitable table and chair to work from, an internet connection with speeds of at least 200kbps, please note, if successful we require that you provide us with evidence of your proof of right to work in the UK, should you need adjustments considered throughout the recruitment process, please highlight them in your application
Salary: salary
Benefits: laptop
Job position: customer service agent