M & C TRAVEL

Responsibility

• dealing with general enquiries via e-mail, telephone, live chat & social media
• making reservations on behalf of travel agents and direct customers, providing exceptional customer service
• establish clients travel preferences, interests and budgetary requirments
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• tailormaking customer holidays and maximising sales and customer holiday experience by suggesting excursions, upgrades etc
• maximising sales and customer holiday experience by suggesting excursions, upgrades etc
• booking corporate travel for a variety of clients
• assisting clients with new bookings to Worldwide destinations , including flights, hotels, tours, and transfers both over the phone and online
• respond to client enquires promptly whether by phone, email or face-2-face
• find and follow up on sales leads, quotations sent and close sales
• booking a wide variety of Worldwide luxury tailor made holidays for clients face to face and over the phone
• deliver agreed sales targets
• promote offers using social media to generate customer engagement
• dealing with a mixture of client accounts that require hotel and rail reservations to be made or changed
• producing rail and hotel reservations for business travel clients
• develop and maintain client relationships to ensure repeat business
• extensive knowledge of worldwide destinations and travel products
• booking luxury travel for members
• build and maintain excellent relationships with both clients and suppliers - providing a bespoke, efficient end to end service
• deal with warm customer enquiries on the telephone
• supporting the sales team with any administration or follow up calls
• craft, high-budget, once in a lifetime experiences to the Indian Sub-continent
• put together bespoke package tours together to meet customer requirements
• deal with incoming enquiries by phone & email - to provide detailed quotations based on customers individual requirements
• create detailed quotes and itineraries to Greece, Italy and Turkey
• designing, costing and selling tailor-made and group itineraries to the Latin America
• confirming reservations by telephone
• design bespoke tailormade itineraries following consultation
• providing exceptional service to upmarket clientele
• research destinations, customs, weather conditions etc
• previous experience of working with Amadeus desirable
• providing concierge services for members including access to events such as concerts and sports events
• issuing tickets, performing refunds, exchanges and re-calculations
• replying to any clients who have made enquiries and following up on any new leads
• liaise with clients to provide flight, transportation, hotel and ground costs, trip guidance and information
• build rapport and identify what the customers wants to experience on their trip
• replying to any clients who have made enquiries and taking initial enquiry details and then passing this to the sales team
• create inspiring travel itineraries to worldwide destinations
• develop relationships with potential and existing customers
• efficient processing of all branch admin
• provide an unparalleled level of customer service
• responding to reservations over the phone, via email, live chat, video and in person
• build and maintain customer relationships
• provide detailed itineraries in writing
• providing excellent customer service to clients
• check all booking confirmations
• provide an unparalleled level of customer service to a clientele with high expectations
• resolving pre-departure customer service issues
• maintenance of travel agent database
• offer expert advice on sightseeing, dining and activities
• provide expert travel advice on worldwide luxury destinations
• building rapport with your individual clients
• completing any administration, which may include speaking to suppliers
• contribute to company sales targets by achieving and exceeding personal KPI's
• set up costings for tours and create quotes tailored to the customer
• providing exceptional service to clients
• provide exceptional customer service
• achieve both team and individual sales targets
• resolve and deal with client queries and work within the client agreed timescales
• answering travel queries via telephone and email
• manage the end to end customer journey
• A genuine passion for travel
• booking all aspects of trips from chauffeur cars to private jets
• make reservations using the GDS ensuring all information is accurate and that special requests have been actioned
• advise customers on the destinations, accommodation, rides, bikes, additional excursions, building the perfect trip for them
• be highly creative and aspire to give the client a truly once in a lifetime experience
• maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets
• liaise with overseas suppliers to obtain prices as required and to gain additional information
• responding to queries by email and phone
• strive to surpass monthly sales targets
• checking web bookings/invoices made for accuracy and to ensure booked correctly
• assisting with the organisation of trade events and various competitions
• liase with suppliers to negotiate the best rates
• strive to exceed revenue targets
• consistently exceed sales activity and financial targets
• strong written and verbal communications skills
• providing the highest levels of customer service
• working closely with the larger team and offering support when required
• apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate
• liaise with venues, bike suppliers, travel companies
• work as an integral part of the team
• deal with customer queries, providing exceptional personalised customer service
• assist with the general operation of the branch
• follow up calls / emails to finalise sales and to ensure customers have all relevant information
• book hotels and flights
• other ad-hoc duties
• general administration as required including amendments & cancellations
• day to day administrative responsibilities
• possess knowledge of specific destinations

Requirements

• travel agency
• travel advisor
• retail travel
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• travel Reservations/Customer Service Experience Essential
• travel Industry sales or customer service experience
• proven experience in a targeted sales role within a luxury travel environment

Earnings for position travel consultant

Current offers for the position:

Responsibility

• working on a dedicated account
• book all aspects of business travel via Sabre GDS
• manage and develop a portfolio of business travel accounts
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• booking all aspects of business travel requirements
• booking corporate travel for a variety of clients
• liaising directly with clients
• booking worldwide travel
• search and offer Hotels, Car Hire, Ferries, and ancillary products such as car parking and chauffeur services
• issuing tickets, performing refunds, exchanges and re-calculations
• dealing with flights, hotels, car hire, rail etc
• book flights, car transfer, hotels, ferries, rail and restaurants
• provide travel offers and general travel advice to travellers
• book Travel arrangements efficiently providing an excellent level of customer service
• you will be utilising nett, published and consolidated fares
• booking flights, Hotels, Car hire, transfers etc
• book the business travel process in its entirety
• making amendments to bookings and dealing with reissues
• strong understanding of a client travel policy to guide and consistently provide consultation to the customer
• maximise margins by selling travel products and utilising excellent fare knowledge
• organising land arrangements
• provide a high level of customer service to the existing Business Travel Clients
• building rapport with your individual clients
• assist with meeting and events
• providing fantastic customer service at all times
• assist in the daily running of the business
• provide the best fare quotes plus deal with reissues, changes etc
• be an invaluable member of a small business travel team
• providing a high level of customer service
• provide up to date information on visas

Requirements

• senior Business travel consultant
• senior Business travel consultant - OOHs
• business travel consultant - Group air
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• galileo
• senior Business travel consultant - French speaker
• senior Business travel consultant - Japanese speaker
• senior Business travel consultant - Out of hours
• senior Business travel consultant - Norwegian speaker
• business travel consultant - Spanish or Italian speaking
• out of hours business travel consultant
• junior Business travel consultant
• sabre
• corporate travel
• solid business travel consultant experience
• business travel trained

Earnings for position business travel consultant

Current offers for the position:

Responsibility

• creating and delivering customer acquisition strategies through direct and indirect channels
• work through self-generated leads and assigned target accounts and new accounts through cold-calling and prospecting to generate new business
• work through self-generated leads and assigned targets accounts through cold-calling and prospecting to generate new business
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• targeting specific customers from core markets through research on Linkedin and other B2B platforms
• identifying new product, audience and territory opportunities to increase the range of trips that schools book
• develop a plan of engagement in appropriate HNWI networks
• develop scalable plans and oversee their delivery to agreed targets
• respond to RFP's and manage new tenders / bids with the bid team
• creation of bespoke email campaigns to targeted groups of sales leads through marketing materials
• prepare and deliver client presentations and web demonstrations to potential clients
• prepare and deliver client presentations and and web demonstrations to potential clients
• create leads from your own prospecting efforts, leveraging contacts, existing accounts to identify prospects
• opportunities could include Geography reset and growth, British International Schools development and stronger commercial arrangements with Multi Academy Trusts
• agree on partnership marketing initiatives with other luxury brands
• other projects as required
• monitor competitor activity and maintain CRM information
• create and maintain positive relationships to build business
• continually monitor costs, ROI and learnings to influence future activity
• prepare sales reports including pipeline and forecasts
• liaise and attend meetings with the Head of Business Development and other key stakeholders within the business
• report on KPI's
• maintain CRM regarding opportunities, activity and contacts
• create and maximise the benefit of partnerships, referrals or events with other luxury brands, corporate travel management companies or businesses that are also engaged with HNWI's

Requirements

• travel
• business Travel
• sales executive
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• account manager
• business development sale manager
• business Development experience working for a motivated TMC
• proven track record of winning outcomes
• A track record of innovation, driving results and inspiring others

Benefits

• company car

Earnings for position business development manager

Current offers for the position:

Responsibility

• building and maintaining relationships with clients
• develop and optimise both business and revenue with existing property partners
• managing relationships with agreed global clients
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• effective management of key accounts by phone and email and in person to optimise commercial opportunities and delivery of targets
• overcoming objections, dealing with contract negotiation and renewals
• assist in identifying & developing possible new accounts
• provide clients with comprehensive integrated travel management programs at both the regional and country level
• regularly negotiate commission rates to improve margin, and deliver commercial growth
• develop and execute a global/regional travel cost management business plan, detailing objectives, strategies and measurable targets
• contribute to agreeing supplier commercial terms and override agreements
• carry out analysis of booking data and competitor analysis to understand and optimise performance
• visit existing properties to ensure standard are in line with the brand and help improve B2B relationships
• investigate and discuss opportunities for promotional and PR join activities
• investigate and resolves any issues relating to the on sale process of hotels within the group
• ensuring the ongoing quality standard of hotels in tandem with Product and Health & Safety team
• ensure relevant staff have the required training to ensure best knowledge of properties within the key accounts
• being the first point of contact for the existing portfolio of properties, to help improve their performance and conversion with the ultimate goal of achieving higher revenue
• represent the company at evening / weekend functions as required to support marketing activity
• ensuring at all times the business is focused on retaining existing customers through a bid avoidance strategy and if necessary renegotiating client terms

Requirements

• account manager/BDM
• 5 years minimum extensive client/account relationship management experience with complex global/multinational clients
• strong account management experience working for another TMC or airline
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• experience either in sales, product, commercial, operations from within a travel company
• must have experience within travel Insurance and strong understanding of Package Travel Regulations, Consumer Protection, Bonding and Financial Failure
• thorough understanding of the business travel and ideally GDS and other travel systems
• excellent relationship management and negotiation skills, with the ability to build strong rapport with 3rd party suppliers
• excellent product knowledge and/or ability to learn quickly
• outstanding interpersonal, communication and presentations skills via email, telephone and face to face
• previous experience within account management, sales or commercial insurance
• demonstrated experience in B2B sales over multiple years
• knowledge of market trends, online travel, sales and distribution channels, including connectivity
• adopts a problem-solving approach when communicating technology, product and service benefits to clients
• comfortable working independently whilst having a collaborative approach working alongside different departments
• demonstrated strong time management skills and attention to detail
• ability and willingness to represent the company at product supply / trade functions
• ability to sort and interrogate large volumes of data to identify trends, habits and potential risks and opportunities
• demonstrated superior negotiation skills
• strong commercial acumen, analytical and logical thinking
• demonstrates empathy, understanding and action to fulfil client requirements
• experience of a key account or junior account management, partnerships, product or commercial role within travel, ideally gained working for a Tour Operator or OTA

Earnings for position account manager

Current offers for the position:

Responsibility

• negotiate contracts with suppliers
• develop commercially viable tours and itineraries
• responsible for all existing and new product development
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• responsible for all existing and new product development, looking after Croatia and Greece
• negotiating leading rates with existing and new accommodation partners
• negotiation of contract with existing and new accommodation partners
• research the market and develop product/destination portfolio
• secure hotel and product allocations
• research and develop innovative new product, meeting standards and reaching commercial targets
• monitoring competitor activity
• maintenance of excellent business relationships with suppliers
• support marketing and sales as required
• contract and negotiate all product content
• develop and implementing product strategy
• analysis of market trends and upkeep knowledge of competitor activity
• maintain and develop new business relationships with suppliers
• product changes and supplier relation's management
• responsible for which products will be featured in the brochure, working closely with the Commercial and Marketing teams
• undertake international travel to contract new product and inspect current
• report on product and sales data to identify key trends and opportunities
• cost and Price product ensuring commercial viability
• work collaboratively with Marketing and Senior Management
• responsibility for the presentation of the product on the website including copywriting and ensuring sufficient and accurate inventory is always on sale
• occasionally, visit clients, maybe once a month
• working with the business development team and clients to resolve any issues with the airlines

Requirements

• air product and Ticketing manager
• product manager - Europe
• travel Industry Contract Negotiation experience, ideally from a Product Manager role or similar
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• previous experience in a Product or contracting role
• ability to work in a fast-paced environment
• previous Product Manager experience in travel, specialising in Europe
• previous Product Manager experience in travel, specialising in Croatia and Greece
• minimum 3 years experience as a Product OR Contracts manager within a travel business is essential
• previous experience within product or contracting in the travel industry with the ability to develop strong relationships
• strong communication skills
• strong Negotiation, and inter-personal skills
• product knowledge on long haul destinations such as USA & Canada OR Australia & New Zealand and Cruise knowledge ideally
• passionate skier or snowboarder essential
• exceptional relationship-building skills
• very strong airfares knowledge as you will be acting as a helpdesk for many of the leading TMCs
• excellent negotiation skills and commercially minded
• strong Commercial acumen
• excellent eye for detail and proven record of strong negotiation skills
• excellent commercial awareness
• people person, able to manage a small team as well as occasionally go and see clients
• product knowledge of North America/Canada/South America preferred
• needs to work well under pressure and to tight deadlines
• homebased role, with roughly a team meeting in London once a month
• the ability to build relationships with suppliers and ground handlers
• travel will be required
• cruise & South Pacific knowledge would be advantageous
• ticketing experience is a must, ideally at a supervisor or managers level, but they will consider a very experience ticketer looking to step up

Earnings for position product manager

Current offers for the position: