LV

Responsibility

• we're recruiting for a committed Senior Life Underwriter to join our established team, on a permanent basis
• we're really excited to be recruiting for a committed Life Underwriter to join our established team, on a permanent basis
• we have a fantastic opportunity for an Equity Release Development Underwriter to join our team on a permanent basis
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• you're also welcome to work from our Bournemouth or Hitchin offices if you are more local to either of those
• you’ll provide key insights into underwriting data, and contribute to the adherence of lending policies across the business
• come from a substantial risk management background, with experience of underwriting life and income protection insurance products
• within this exciting new role, you will efficiently underwrite new business applications for Life, Critical Illness, and Income Protection insurance policies
• possess excellent communication and interpersonal skills, both written and verbal
• hold a diploma in Life and Disability Underwriting
• be able to work in a fast-paced, changing environment, while maintaining a high degree of accuracy, and meet tight deadlines
• our ideal candidate will
• possess a substantial risk management background
• about you
• exhibit great administration skills, including the ability to manage, plan and prioritise your workload to adapt to customer needs
• have experience of underwriting equity release or mortgage products, on an applicant and property basis, plus knowledge of operational underwriting
• we are seeking an experienced, knowledgeable individual to support the Head of Underwriting in developing and deploying our Protection business underwriting philosophy, as a Development Underwriter. 
• we’re pleased to be recruiting for a Life Underwriter to join our New Business and Claims team, on a fixed-term basis of 12 months
• we are LV= Life and Pensions, and we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make
• our ideal candidate will…
• be knowledgeable and experienced in regards to tele-interviewing principles and philosophies
• competently work on your own on complex cases, while also helping your team deliver on key targets
• have proven experience in underwriting large cases with high sums assured
• we're keen to hear from experienced underwriters with a background covering Life, Critical Illness and/or Income Protection claims
• demonstrate excellent knowledge of property e.g. construction, utilities, titles etc
• you'll report directly to a manager based at our Exeter office, and, although this will be your office base, we're happy to chat to experienced Underwriters who are comfortable working from home, with occasional visits to the office when required
• within this role, the successful candidate will efficiently underwrite new business applications for life, critical illness, and income protection insurance and ensure that legitimate claims are paid, in accordance with LV’s Protection products
• in fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together
• as part of this varied new role, you will support the development and deployment of the Underwriting philosophy and technical standards within the Equity Release sector
• demonstrate excellent communication and interpersonal skills, both written and verbal
• demonstrate an excellent communication style, with good analytic abilities
• be trustworthy, with the ability to work to your own initiative, as well as within a team
• we are really excited to be looking for a committed Life Underwriter to join our fantastic established team on a permanent basis
• exhibit excellent communication and analytic abilities
• competently work in a fast-paced, changing environment, while maintaining a high degree of accuracy and meeting tight deadlines
• focus on customer service orientation and the importance of this within the business
• make pragmatic decisions and judgements on cases, in line with regulatory requirements and LV= values
• possess excellent time management skills and an awareness of the SLA’s and KPI’s required
• be focused on providing excellent customer service
• you’ll still be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you
• you'll report directly to a manager based at our Exeter office, and although this will be your office base, we're happy to chat to experienced Underwriters who are comfortable working from home, with occasional visits to the office when required
• possess good administration skills, including the ability to manage, plan, organise, and prioritise your own workload to adapt to customer needs
• have strong working experience of using, maintaining, and developing automated underwriting decision-making software including development of new rules, and enhancing the efficiency and effectiveness of existing rules ideally using the Underwrite Me rules engine
• have good working knowledge of new business processes
• be numerical and literate, with a real eye for detail
• be an excellent communicator, comfortable in building rapport with customers and stakeholders
• maintain working knowledge of new business processes
• you’ll ensure these are dealt with sensitively and appropriately, in relation to the risk, and ensure that legitimate claims are paid in accordance with LV’s Protection products
• be able to work on your own on complex, cases while also helping your team to deliver key targets
• advantageously have previous reassurance interaction, and previous project experience
• consistently be professional and approachable, ensuring that each customer’s journey with us is exemplary
• have previous project experience
• maintain extensive knowledge and experience of operational underwriting at all levels, and of all key products underwritten by LV= in the Protection business
• be an experienced underwriter, with a background covering Life, Critical Illness and/or Income Protection claims
• proactively consider the evolving needs of the business, and our changing industry
• details
• have established at least 3 years of experience in initial/full medical underwriting or claims assessment roles
• make pragmatic decisions and judgements on cases, in line with regulatory requirements and the LV= values
• within this new role, your duties will include…
• demonstrate a good knowledge of Protection products
• be educated to A Level standard or equivalent
• you will likely have used various systems in the past and that is all good experience
• you will have gained this experience in a similar role and be looking for a new challenge to further develop your skills and experience
• if you have proven experience in underwriting large cases with high sums assured, we would be very keen to hear from you
• have excellent numeracy and literacy skills, plus a real eye for detail
• contributing to the development and management of our life underwriting philosophy, technical standards, controls and practices
• CII exams in Life & Disability underwriting – desirable
• have a genuine passion for underwriting and a willingness to share your knowledge and suggestions
• full training will be given on our internal platform
• contributing suggestions and ideas to improve the customer journey
• you’ll be trustworthy, with the ability to work on your own initiative as well as within a team. You will have excellent time management skills and an awareness of the SLA’s and KPI’s required

Responsibility

• you will also lead and develop a team of multidisciplinary LV= colleagues to achieve the objectives of the project/programme
• you will be responsible for overseeing the planning, implementation, and tracking of multiple projects from start to finish
• collaborate with cross-functional teams, including stakeholders, developers, designers, and other project contributors, to ensure effective project planning and execution
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• about you
• develop comprehensive project plans, including defining project scope, objectives, milestones, timelines, and resource requirements
• develop project plans, timelines, and budgets in collaboration with stakeholders
• coordinate resources and manage project teams to ensure delivery of high-quality project outcomes
• regularly monitor project progress, identifying potential risks and issues, and implementing necessary corrective actions to ensure successful outcomes
• ability to lead project teams through delivery cycle proficiently, using the most appropriate project management methodology
• communicate project progress, risks, and issues to stakeholders
• foster a collaborative and positive team environment
• LVFS have an exciting 12 month FTC opportunity for a Project Manager who will be responsible for delivery of several congruent technical workstreams as well as shaping project/programme requirements and securing funding approvals
• ensure that project documentation is kept up-to-date and accurately reflects the project status
• confidence and capability to actively participate in engagement and management of third-party suppliers as part of project/programme delivery
• ensure adherence to project schedules and quality standards
• manage project / programme delivery in line with LV= PMO and business change processes, supporting project sponsor to deliver objectives / benefits within cost, time and quality constraints, including Project definition, Project Planning, Progress reporting, Issue / Risk Management, Dependency Management, Budget Management, and Stakeholder management at a variety of levels
• conduct post-project evaluations to identify areas for improvement
• communicate project updates, challenges, and successes to executive leadership and other relevant stakeholders
• take responsibility for developing process improvement opportunities and project management best practice within the team
• lead and manage projects from initiation to successful completion, ensuring all project objectives are met and delivered within the allocated timeframes
• this role will ideally be based on a Hybrid working pattern based in our offices in Bournemouth
• details
• experience of managing a range of complex projects in a multi-cultural partially outsourced delivery model, with the ability to lead across multidisciplinary teams
• excellent communication/stakeholder management skills with ability to present to and facilitate larger groups, up to Executive level
• experience of managing internal and external delivery partners
• strong Commercial/business awareness
• ability to apply PM skills to more complex situations, and to support the business sponsor in shaping the structure and agile delivery approach of the project/programme
• participate in meetings where required, ensuring meetings are conducted as per our Meeting Management Process
• ability to define governance structures for multiple/larger projects

Requirements

• proven experience as a Project Manager
• strong organizational skills with the ability to handle multiple projects simultaneously
• excellent leadership and communication skills
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• excellent leadership and communication skills, with the ability to inspire and motivate teams
• strong organizational and project management abilities
• proficient in project management tools and software
• ability to work collaboratively in a fast-paced environment
• experience working with cross-functional teams
• project Management: 1 year
• excellent communication skills ability to manage the Project Owner, Project Administrator & liaise with both internal and external resources ensuring the overall delivery of the project timeline
• the ability to lead individuals with different levels of expertise / skill sets, motivating where required to ensure delivery within the timescales

Responsibility

• we're seeking a Senior Customer Service Representative to join our established team
• 12 Month Fixed Term Contract until Summer 2024
• this role is part of our Agency Management Team - Commission processing experience desired
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• customer Service Representative – Hybrid Working
• about you
• if you are unable to do this, unfortunately this role may not be suitable for you
• working within a highly regulated industry, you will provide outstanding customer experience to our LV= Life customers, taking into account their individual needs and vulnerabilities
• the Senior CSR is expected to set exemplary behaviours and support the wider team, in order to meet the overall business plans ands objectives
• at LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make
• in fact, doing the right thing is what unites all 1,500 of our people, driving us forward as we shape tomorrow, together
• whoever you are, whatever you are and in whatever way you identify, you’re welcome here
• we thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products
• our team is massively supportive and everyone around you will help each other
• within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email
• accurately maintaining customer records, dealing with requests for policy information and more bespoke, in-depth reports, complying with all legal and regulatory requirements
• within your role in one of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email, live chat etc
• demonstrating a high standard of customer care, dealing with a variety of general enquiries and correspondence from external parties, and communicating with them appropriately

Requirements

• competently work independently on complex cases, while also helping your team deliver on key targets

Earnings for position customer service representative

Responsibility

• we are seeking a forward-thinking individual to join our existing team as a Planning & Performance Manager
• we are seeking a forward-thinking individual to join our existing team as a Finance Manager
• we support Hybrid working – with a requirement for you to work from the office typically 3 days per week
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• about you
• we support Hybrid working but will need you in our Bournemouth offices weekly
• the role will see the successful candidate become an integral part of our Ops & Tech team, focusing on expert analysis, reporting and proactive management of the Ops & Tech expense base, including demand management for Customer Services and Total Cost of Ownership for IT
• offered on a fixed-term contract of six months, the role will see the successful candidate become an integral part of a small team, focusing on supporting key business projects and the delivery of external reporting and a robust financial control environment
• offered on a fixed-term contract of eight months, the role will see the successful candidate become an integral part of a small team, focusing on supporting key business projects and the delivery of external reporting, and a robust financial control environment
• at LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make
• whoever you are, and in whatever way you identify, you’re welcome here
• the successful candidate will be experienced in process improvements in a Finance environment and have sound technical knowledge and experience in resolving complex issues
• have a strong technical background and hands-on experience within UK financial services, with relevant professional qualifications
• in fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together
• demonstrate a clear, up-to-date understanding of the UK financial services market and economic environment
• details
• in terms of skills and knowledge for this role, our ideal candidate will…
• prioritise workload in order to meet deadlines, and remain organised and self-motivated
• we thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products
• consistently strive to deliver our culture of continuous improvement
• build strong relationships with teams across the Finance department to support the achievement of wider objectives
• promoting strong risk management practices and ensuring all applicable LVFS policies are followed
• promoting good risk management practices, and ensuring all applicable LVFS policies are followed
• possess strong analytical skills
• be an excellent communicator, and able to clearly deliver information both verbally and in writing – the ability to communicate complex, technical information in a concise manner is key
• to work closely with the COO finance business partner to support in meeting cost targets
• as a business, we look for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for
• independently applying your specialist, technical knowledge to resolve complex issues that may arise during project plans or reporting

Responsibility

• we are seeking a highly motivated and experienced Organisational Specialist to join our team
• design and implement organisational development initiatives, such as organisational redesign, talent management, performance management, and change management
• collaborate with leadership to develop and implement talent development programs that support employee growth and career progression
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• analyse and optimise organisational processes to improve efficiency, effectiveness, and employee satisfaction
• facilitate team-building activities and interventions to promote collaboration, communication, and a positive work culture
• provide expertise and guidance on organisational design, succession planning, and leadership development
• as an Organisational Specialist, you will play a key role in optimising our company's structure, processes, and culture to drive organisational effectiveness
• monitor and evaluate the effectiveness of organisational interventions and initiatives, making recommendations for continuous improvement
• you will work closely with various stakeholders to implement strategies that enhance employee engagement, improve performance, and support the achievement of our business objectives
• stay up-to-date with industry trends, best practices, and emerging approaches in organisational development

Requirements

• degree in Human Resources, Organisational Psychology, Business Administration, or a related field
• proven experience as an Organisational Specialist, Organisational Development Consultant, or a similar role
• strong knowledge of organisational development principles, theories, and best practices
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• experience in conducting organisational assessments and designing and implementing organisational development initiatives
• familiarity with change management methodologies and techniques
• excellent communication, facilitation, and interpersonal skills
• strong analytical and problem-solving abilities
• ability to work collaboratively and effectively with cross-functional teams
• demonstrated ability to manage multiple projects and priorities simultaneously
• professional certifications in organisational development or related fields are desirable
• human resources: 1 year