LUXTRIPPER  Salary

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GUN HOUSE 1 ARTILLERY PASSAGE LONDON E1 7LJ ENGLAND
  https://www.luxtripper.co.uk
TIN: 08398260
 Tourism
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LUXTRIPPER
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LUXTRIPPER is looking for employees for positions:

concierge

  • concierge
  • sales manager
  • operations manager
  • training manager
  • regional sales manager

Working hours

  • full-time

Language

  • english

Responsibility

  • the Role
  • luxtripper is one of the UKs fastest-growing and most influential luxury travel companies, specialising in experiential, multi-destination and adventure travel across the world
  • from the white beaches of Bali to the buzzing rainforests of the Amazon and the icy glaciers of the Antarctic, we understand what unique means to each of our clients and were on a mission to create once-in-a-lifetime trips that they will never forget
  • what makes us special is our people, and were excited to be building a passionate and diverse company that brings us closer to our customers and has a positive impact on the world around us
  • each member of the Luxtripper family plays a crucial role in growing our business and were exciting to be expanding our team as we continue our journey.The OpportunityWe are looking for an experienced Concierge Executive to join our Customer Experience team, focusing on the post-sales service for our clients
  • you will be assigned a portfolio of our luxury clients and will be responsible for continuing to build the excitement and anticipation of our holidays by delivering outstanding customer service, communication, and opportunities to create value to each of their customers before they travel
  • managing the after-sales journey for a portfolio of our luxury clients, with holidays booked to a wide range of destinations across the world
  • work to create repeat business and build the reputation of the Luxtripper after-sales experience into an industry-leading value product

Requirements

  • two years of experience in customer service, ideally in the travel industry
  • customer obsessed - a customer service pro, you take pride in going above and beyond for your customers
  • patient, proactive, flexible and confident working with specific requirements
  • you prefer chatting on the phone to email, and are always looking for ways to make every holiday perfect
  • resilient - you are happy to work under pressure, juggle workloads effectively and remain calm and confident in challenging situations