LUXDECO Salary
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Waltham Abbey
HOLMES HOUSE LEA ROAD WALTHAM ABBEY EN9 1AT UNITED KINGDOM
Phone:
+44 476867836
TIN:
08067602
Wholesale & Retail Trade

Earnings on positions in LUXDECO

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interior designer

Salary comparison — interior designer

Market median: 2500 £ — the percentages indicate the deviation from this median

LUXDECO 2475 £ -1%
MAJOR RECRUITMENT 2305 £ -7.8%
LLI DESIGN 2275 £ -9%
GURU RESOURCING 2083 £ -16.7%
MARMION 1666 £ -33.4%

Salary estimates generated by artificial intelligence based on available job postings

LUXDECO is looking for employees for positions:

customer service manager

Working hours

  • full-time

Responsibility

  • you will be positive, organised, adaptable and passionate about the customer, the service and their experience
  • role Responsibilities
  • day-to-day responsibilities
  • luxDeco is excited to be hiring for a Customer Service Supervisor to support the day to day running of the Customer Services department
  • organise the team’s workload allocation, shift plans and adherence to schedule to ensure that we meet our SLAs
  • reporting into the Head of Customer Experience, you will motivate and develop your team to deliver an exceptional experience to the client and achieve all departmental experience KPIs
  • deliver daily stand-ups, share information from management meetings and new processes to ensure team awareness of new business initiatives
  • ensure that all department experience KPI’s and targets are met and maintained

junior buyer

Working hours

  • full-time

Responsibility

  • luxDeco is seeking a highly motivated and experienced Junior Accessories Buyer to join our luxury interiors business
  • product Development
  • source and select accessories that align with our luxury brand image, target market, and design aesthetics
  • source and select furniture pieces that align with our luxury brand image, target market, and design aesthetics
  • conduct thorough product evaluations, including quality assessments and material inspections
  • coordinate with the design team to ensure product specifications and requirements are met
  • upload new products and brands on our website, while managing the long tail of products
  • as Junior Accessories Buyer, you will be responsible for sourcing, selecting, and procuring high-quality home accessories that align with our brand's aesthetic and meet the expectations of our discerning clientele

customer service representative

Working hours

  • full-time

Responsibility

  • deliver a luxury service experience to our global customer base by exceeding customer expectations at every touch point, every time
  • diligently manage all customer orders and queries across all channels in a timely, organised and professional manner
  • achieve all personal KPIs across workload and quality
  • follow all company policies and processes and ensure correct use of all systems when resolving customer enquiries
  • assist in customer returns and refunds requests where needed with the aim of turning customer returns into an exchange
  • take full ownership of your cases and follow through to resolution
  • support Account Managers with full visibility on their accounts post-sale status to ensure that the best client relationships are maintained at all times
  • support the Head of Customer Experience and the VP Sales and Partnerships in other special tasks when required

Requirements

  • digitally savvy, and able to master new systems quickly
  • background and/or passion for the luxury and interiors industries
  • fluency in more than one language
  • knowledge of Mac systems and Zendesk

product manager

Working hours

  • full-time

Responsibility

  • support leadership in developing the site and backend/staff systems roadmap
  • become the product expert in order to assist in defining future features and functionality
  • manage the JIRA tickets to ensure the engineering team is able to work effectively, and there is transparency for all stakeholders
  • KPIs
  • feature delivery speed
  • obtain up-to-date industry data and feedback from key internal and external stakeholders - draw out insights from the channels to help you determine what to build, and when
  • support the leadership team in defining and measuring the right metrics for each product ; use the insight derived from these to drive improvements and ultimately revenue/customer growth/satisfaction and team efficiencies
  • projects delivered on time

graphic designer

Working hours

  • full-time

Responsibility

  • marketing & Editorial
  • assist email marketing from a creative design perspective and provide all necessary assets to increase engagement rates
  • recommend and execute exciting online advertising designs with a focus on maximising click-through rates
  • design compelling and interactive press releases for external use
  • design and appropriately format all printed materials including quarterly printed magazine, print ads, direct mail and other marketing collateral
  • E-Commerce
  • strategise and design cohesive, creative and on-brand whole-campaign marketing assets ensuring marketing requirements are turned into clear journeys for our customers from a design point of view
  • identify and action opportunities to improve signposting across site content that improve the customer experience and help drive revenue

interior designer

Working hours

  • full-time | Contract

Responsibility

  • liaise directly with suppliers and contractors
  • assist with FF&E research, sourcing, specification, procurement and supply process
  • keep track of ordering and payments for each project to ensure projects are delivered on time and within budget
  • attend site visits when required to foster positive client and contractor relationships and ensure projects are running smoothly
  • arrange the necessary contractors for project installations i.e electrician, handyman etc
  • consistently nurture all leads, building lasting relationships in order to maintain customer loyalty and sustainable sales pipelines
  • source props for photoshoots and assist in styling so that we continue to grow the Studio portfolio
  • assist in the preparation of high-quality designs including concepts, mood boards, room layouts and material / product boards in order to deliver high quality designs to our clients

Requirements

  • you have an interior design or interior architecture degree
  • you have experience creating detailed quotations using EstiMac
  • you possess excellent sourcing skills
  • you have outstanding attention to detail
  • you are a proactive problem solver
  • you have excellent presentation skills, both visual and spoken
  • you are able to manage your own time efficiently and work to tight deadlines
  • you have professional experience working on high-end residential projects

marketing executive

Working hours

  • full-time

Responsibility

  • input into and execute a strong performance marketing strategy to deliver channel and business growth
  • set up, manage and optimise our paid channels to calibrate towards growth, developing and managing digital prospecting and retargeting campaigns
  • manage budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
  • ensure successful planning, execution, and optimisation for key traffic KPIs via paid, organic & own media channels
  • collaborate in the creation and management of LuxDeco’s membership scheme
  • work closely with the management to track and share funnel conversion results, trends and recommendations for improvements
  • own the day-to-day management of our 3rd party agencies, ensuring they are delivering against all pre-agreed outcomes
  • day-to-day ownership of the email marketing, automated lifecycle marketing, subscriber data and segmentation plan to support our business objectives

customer advisor

Working hours

  • full-time

Responsibility

  • deliver a luxury service experience to our global customer base by exceeding customer expectation at every touch point, every time
  • develop trusted advisor relationships with key accounts
  • achieve all personal KPIs across workload and quality
  • proactive outreach to key accounts offering further assistance or updates on ongoing orders
  • build and maintain a loyal customer base, and retain customer loyalty by providing an impeccable personalised service
  • handle client requests for samples when required, and use as a tool to drive conversion
  • raise quotes and invoices as well as assisting customers placing orders online or over the phone processing payments
  • collaborate with the E-Design team to identify and grow sales opportunities

Requirements

  • experience in the luxury industry
  • fluency in more than one language
  • knowledge of Mac systems

junior graphic designer

Working hours

  • full-time

Responsibility

  • strategise and design cohesive, creative and on-brand whole-campaign marketing assets to support relevant marketing campaigns
  • assist email marketing from a creative design perspective and provide all necessary assets
  • recommend and execute exciting online advertising designs with a focus on maximising click-through rates
  • create on-brand and dynamic video content for all channels and formats
  • responsible for designing and appropriately formatting all printed materials including quarterly printed magazine, print ads, direct mail and other marketing collateral
  • design compelling and interactive press releases for external use
  • create interesting and visual-based presentations and/or presentation templates for use throughout the business
  • optimise, unify or redesign existing assets

marketing coordinator

Working hours

  • full-time | Contract

Responsibility

  • execute our social media strategy, aligning with the broader marketing strategy and brand vision
  • bring ideas to the team about trending industry content as well as wider social trends
  • ideate, scope and implement activity to ensure brand and commercial objectives and KPIs are met
  • work with the wider marketing team to create and execute social plans that support the platform’s campaign storytelling
  • work closely with external brands and partners to develop exclusive content in line with storytelling moments
  • collaborate with the editorial and marketing teams to help develop the social media voice and aesthetic for the brand, and identify the best content mix to achieve brand and commercial objectives
  • manage and engage our community across all social channels as well as take part in the diversification of the LuxDeco audience
  • assist the development of social content including imagery, copywriting and engagement campaigns as well as the execution of daily posts and social media activations