LUXDECO

Responsibility

• liaise directly with suppliers and contractors
• assist with FF&E research, sourcing, specification, procurement and supply process
• keep track of ordering and payments for each project to ensure projects are delivered on time and within budget
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• attend site visits when required to foster positive client and contractor relationships and ensure projects are running smoothly
• arrange the necessary contractors for project installations i.e electrician, handyman etc
• consistently nurture all leads, building lasting relationships in order to maintain customer loyalty and sustainable sales pipelines
• source props for photoshoots and assist in styling so that we continue to grow the Studio portfolio
• assist in the preparation of high-quality designs including concepts, mood boards, room layouts and material / product boards in order to deliver high quality designs to our clients
• provide support to the post sale team to resolve issues when necessary
• deliver on ad hoc tasks set by VP Sales and LuxDeco Studio where required
• ensure that sales leads are identified and prioritised in order to generate revenue, and provide an exceptional service to our clients
• using the LuxDeco tone of voice, communicate with clients across all channels while maintaining SLAs
• expertly respond to a variety of pre-sales queries, focussing on upselling and advocating the LuxDeco offering; Personal Shopping, E-design and LuxDeco Studio
• be confident dealing with a variety of queries as small as confirming product information, through to making product suggestions
• maximise the use of technology available to ensure you are able to provide a scalable service offering and deliver against ambitious sales targets / KPIs
• understand and anticipate the needs of a client to consistently deliver a luxury sales experience
• nurture initial leads and queries, providing full information on the E-Design service
• liaise exclusively with clients from initial contact, through to concept delivery
• personal Shopping Responsibilities: This role will be the point of contact for all LuxDeco presale contacts
• prepare high-quality designs including concepts, mood boards & room layouts for E-Design clients
• execute rendered floor plan layouts and full schemes within a tight time frame

Requirements

• you have an interior design or interior architecture degree
• you have experience creating detailed quotations using EstiMac
• you possess excellent sourcing skills
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• you have outstanding attention to detail
• you are a proactive problem solver
• you have excellent presentation skills, both visual and spoken
• you are able to manage your own time efficiently and work to tight deadlines
• you have professional experience working on high-end residential projects
• you have a Full UK driving license

Earnings for position interior designer

Responsibility

• deliver a luxury service experience to our global customer base by exceeding customer expectation at every touch point, every time
• develop trusted advisor relationships with key accounts
• achieve all personal KPIs across workload and quality
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• proactive outreach to key accounts offering further assistance or updates on ongoing orders
• build and maintain a loyal customer base, and retain customer loyalty by providing an impeccable personalised service
• handle client requests for samples when required, and use as a tool to drive conversion
• raise quotes and invoices as well as assisting customers placing orders online or over the phone processing payments
• collaborate with the E-Design team to identify and grow sales opportunities
• responsible for delivering a luxury service experience to our global customer base by exceeding customer expectations at every touch point every time
• work as part of a team to meet department and company objectives
• diligently manage and log all customer queries across all channels; phone, email, live chat and social media in a timely, organised and professional manner
• diligently manage and log all customer orders and queries across all channels; phone, email, live chat and social media in a timely, organised and professional manner
• responsible for achieving personal KPIs across workload and quality
• take full ownership of your cases and follow through to resolution
• generate sales by responding to all product enquiries in an on-brand and sales focused manner to contribute to the departmental revenue target
• turn around all escalated cases by being empathic and finding an efficient & effective resolution to the customer’s issue
• proactive outreach to new high value customers offering further support while promoting our ID and E-Design service to maintain high NPS & contribute to Company growth
• assist in customer returns and refunds requests where needed with the aim of turning customer returns into an exchange
• support the Customer Experience Management in other special tasks when required
• turn around all escalated cases by being empathic and finding an efficient & effective resolution to the customer’s issue and giving compensation
• follow all company policies and processes and ensure correct use of all systems when resolving customer enquiries
• support the customer service managers in other special tasks when required
• identify and share opportunities for process and service improvements

Requirements

• experience in the luxury industry
• fluency in more than one language
• knowledge of Mac systems

Responsibility

• input into and execute a strong performance marketing strategy to deliver channel and business growth
• set up, manage and optimise our paid channels to calibrate towards growth, developing and managing digital prospecting and retargeting campaigns
• manage budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
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• ensure successful planning, execution, and optimisation for key traffic KPIs via paid, organic & own media channels
• collaborate in the creation and management of LuxDeco’s membership scheme
• work closely with the management to track and share funnel conversion results, trends and recommendations for improvements
• own the day-to-day management of our 3rd party agencies, ensuring they are delivering against all pre-agreed outcomes
• day-to-day ownership of the email marketing, automated lifecycle marketing, subscriber data and segmentation plan to support our business objectives
• proactively share knowledge on SEO optimisation and provide recommendations for integration of such optimisations into wider marketing campaigns
• monitor, analyse & report on the performance of email marketing campaigns against the business objectives, in addition to industry benchmarks and trends. Provide reporting insights to the wider business
• work with existing vendors to achieve our strategy; question existing set-up, improve and expand the use of vendor tools, and explore new use cases
• collaborate in the development of a media plan that maximises customer engagement and growth
• work closely with other departments, both within and outside of Marketing, to conceptualise and implement new coordinated growth strategies that address our customers’ needs
• actively review the efficacy of our performance marketing activity through the full funnel of acquisition to conversation. Provide clear, actionable recommendations for improvements and commercial opportunities to your team and key stakeholders
• partner with the Performance Marketing Executive to ensure our paid and organic marketing is aligned with CRM in order to amplify and broaden the reach of our content
• carry out regular systematic investigation and testing of new acquisition channels, ensuring all tests are underpinned by a robust measurement and attribution framework. Scale the channels that will drive growth
• new users
• new customer acquisition
• develop, recommend, execute and iterate on strategies that will improve: new customer acquisition, open rates, click rates, conversion, engagement, retention, value from our existing database and customer lifetime value with implemented testing plans for performance optimisation
• returning customer rate

Responsibility

• deliver a luxury service experience to our global customer base by exceeding customer expectations at every touch point, every time
• diligently manage all customer orders and queries across all channels in a timely, organised and professional manner
• achieve all personal KPIs across workload and quality
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• follow all company policies and processes and ensure correct use of all systems when resolving customer enquiries
• assist in customer returns and refunds requests where needed with the aim of turning customer returns into an exchange
• take full ownership of your cases and follow through to resolution
• support Account Managers with full visibility on their accounts post-sale status to ensure that the best client relationships are maintained at all times
• support the Head of Customer Experience and the VP Sales and Partnerships in other special tasks when required
• turn around all escalated cases by being empathic and finding an efficient & effective resolution to the customer’s issue and giving compensation
• participate in and implement all customer care trainings to maintain an up to date knowledge of all brands, processes, policies, services and systems

Requirements

• digitally savvy, and able to master new systems quickly
• background and/or passion for the luxury and interiors industries
• fluency in more than one language
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• knowledge of Mac systems and Zendesk

Responsibility

• luxDeco is seeking a highly motivated and experienced Junior Accessories Buyer to join our luxury interiors business
• product Development
• source and select accessories that align with our luxury brand image, target market, and design aesthetics
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• source and select furniture pieces that align with our luxury brand image, target market, and design aesthetics
• conduct thorough product evaluations, including quality assessments and material inspections
• coordinate with the design team to ensure product specifications and requirements are met
• upload new products and brands on our website, while managing the long tail of products
• as Junior Accessories Buyer, you will be responsible for sourcing, selecting, and procuring high-quality home accessories that align with our brand's aesthetic and meet the expectations of our discerning clientele
• manage the procurement process, alongside the supply chain department
• you will play a crucial role in curating our collection, ensuring a diverse and exclusive range of products that solidify our brand's reputation in the luxury interiors market
• supplier Management
• establish and maintain strong relationships with suppliers, manufacturers, and artisans
• establish and maintain strong relationships with furniture suppliers, manufacturers, and artisans
• negotiate favourable terms, pricing, and delivery schedules with suppliers while ensuring high-quality standards
• carry out annual term reviews of your suppliers
• regularly evaluate supplier performance and seek opportunities for improvement through audits & best practice sharing
• commercial
• stay updated with the latest trends, designs, and innovations in the luxury furniture industry
• report on brand performance , including quality feedback
• conduct market research to identify emerging furniture designers, manufacturers, and suppliers
• work in coordination with sales and marketing teams to support promotional activities and sales strategies
• analyse brand pricing and positioning versus competitors