based in: 71-73 Allen Road, Stoke Newington, N16 8RY and 47 Chalk Farm Rd, NW1 8AJ
reports to: Production Team
hours: Flexible: Full time and Part time available, generally between 8:00am-4pm Mondays to Fridays, occasional weekend work
using order scheduling software to ensure all Luminary products are correctly labelled and packaged in order that they reach their final destination with accurate information, looking beautiful and without any hiccups
ensuring all shipments reach their final destination smoothly and resolving any issues if they don’t
supporting the Bakery Team with general duties that assist the smooth fulfilment of orders
supporting the bakery team with general duties that assist the smooth fulfilment of orders
Requirements
packaging: 1 year
administrative: 1 year
customer service administrator
Working hours
part-time
Language
english
Salary
salary
Responsibility
collect and report customer feedback to ensure that best practice is recognised and maintained
arranging customer deliveries
keeping up-to-date on new products, programmes, services, and policies to answer both customer and team enquiries
assisting the weekend team with operational enquiries, including day-to-day troubleshooting onsite
sorting and distributing emails to the general inquiries inbox
we are looking for an experienced customer service administrator who will ensure the smooth running of weekend operations & be the first port of call for all incoming enquiries
answer incoming inquiries promptly and professionally, ensuring an excellent customer experience in line with the ‘Luminary voice’
ensuring all communications and administration are GDPR compliant
Requirements
customer service: 1 year
kitchen porter
Working hours
part-time
Salary
salary
Responsibility
ensure basic cleaning jobs are carried out as quickly as possible
collect and wash up baking trays, baking tins, coffee cups, plates etc
clean food preparation areas and equipment, in addition to crockery and cutlery
help to unload food and equipment deliveries
keep the storeroom organised
keep work surfaces, walls and floors clean and sanitised
cleaning down the Kitchen and carrying out basic cleaning tasks within good time
collecting and washing up bakery and café equipment to return to the kitchen clean
Requirements
ability to stand for long periods of time
kitchen porter
Working hours
part-time
Responsibility
ensure basic cleaning jobs are carried out as quickly as possible
collect and wash up baking trays, baking tins, coffee cups, plates etc
clean food preparation areas and equipment, in addition to crockery and cutlery
help to unload food and equipment deliveries
keep the storeroom organised
keep work surfaces, walls and floors clean and sanitised
cleaning down the Kitchen and carrying out basic cleaning tasks within good time
collecting and washing up bakery and café equipment to return to the kitchen clean
Salary
salary
Requirements
ability to stand for long periods of time
barista
Working hours
full-time | Part-time
Language
english
Salary
salary
Responsibility
providing consistently quality beverages and products for all customers by closely following café recipes and procedures
overall, helping to maintain a welcoming environment in look, feel, cleanliness & safety
job Title: Café Barista
based in: 71-73 Allen Road, London, N16 8RY & 47 Chalk Farm Road, London, NW1 8AJ
reports to: Café Manager
hours: Full or Part-time available
merchandising, ordering, restocking, rotating and storing of products and supplies
Requirements
barista experience: 1 year
hospitality: 1 year
customer service: 1 year
supervisor
Working hours
full-time
Salary
salary
Responsibility
oversee the shift when the Café Operations Manager isn’t present, being the point of contact for other team members
leading, guiding and managing the apprentice
responsible for the successful opening and closing of the store, ensuring correct procedures are followed by team and to time
escalate any issues whilst on shift to the appropriate channels
provide a Shift Report to the Café Operations Manager after each shift
flagging to the Café Operations Manager when equipment needs repair or maintenance
overseeing shifts with new team members when Café Operations Manager isn’t present, and ensuring they are supported when queries arise
plus, key job responsibilities of Barista role and proof of eligibility to work in the UK
Requirements
barista: 1 year
supervising: 1 year
support worker
Working hours
full-time | Contract
Language
english
Salary
salary
Responsibility
deliver or facilitate group sessions, weekly wellbeing workshops as appropriate/desired
support the work of the Luminary mentor scheme, offering guidance to volunteer mentors
this includes attending meetings with external agencies and advocating on behalf or alongside women
create person-centred holistic development plans for graduates to become independent, using our ‘Independence Tracker’ to assess their needs and set targets on a regular basis
job Title: Progression Support Worker
nurture women’s engagement with Luminary’s vocational training programme, helping 80% of graduates to complete a minimum of 80% of their vocational training
provide individual support and build trusting relationships with our graduates, proactively reaching out to arrange sessions, attend appointments with them and check in on their progression
based in: 47 Chalk Farm Road, NW1 8AJ
production manager
Working hours
full-time | Part-time
full-time | Contract
Language
english
Benefits
holiday vouchers
Salary
salary
Responsibility
oversee daily production end to end, including the production line and overseeing orders are completed in full every day
implement and manage systems and technology to maximize operational effectiveness and efficiency - troubleshooting systems issues
implementing & managing systems and technology to maximize operational effectiveness and efficiency - troubleshooting systems issues
developing a matrix to monitor current & future capacity requirements that take into account future demand
oversee Bakery staff scheduling
ensure production is in line with the Company’s values and statutory compliance
manage logistics of new product development for cafe’s, corporate and online sales
manage logistics of new product development
Requirements
FMCG / Food / Beverage industry experience or similar
experience of production and operations
strong compliance focus & understanding of food safety practices
supporting the team on site and the Production Baker in creating a happy and flourishing team of bakers
supporting the team on site and the Head Production Baker in creating a happy and flourishing team of bakers
weigh out and prepare doughs
● Weigh out and prepare doughs
assisting the Senior Bakers & rest of the bakery team in meeting production deadlines
bake different bread types, including sourdough and quick breads
Requirements
● Experienced baker of sourdough breads
● Experienced baker of sourdough breads and / or laminated pastries
experienced baker of sourdough breads and / or laminated pastries
● Availability to work early morning shifts and weekends
availability to work early morning shifts and weekends
at least one year of experience in a professional bakery
● Familiarity with all professional kitchen equipment, including mixers, blenders and laminators
familiarity with all professional kitchen equipment, including mixers, blenders and laminators
teacher
Benefits
holiday vouchers
Salary
salary
Responsibility
teaching the Baking & Food Hygiene elements of the Luminary training curriculum 2 days a week
taking responsibility for trainee learning – in collaboration with Training Programme Manager and Teaching Assistant
supporting with Bake Along sessions for corporate and private clients to raise money for Luminary Ltd
liaising with second Baking Teacher to coordinate and arrange external masterclass teachers & extra-curricular opportunities
facilitating building community amongst women on the programme, investing in them as whole individuals and encouraging skill development and building confidence
running interventions for women who are struggling
job Title: Baking Teacher
by applying for this post, we invite you to be a part of this dynamic project changing women’s lives, supporting and empowering them to build their futures. This post is due to start as soon as possible