LOWRI BECK SERVICES

Responsibility

• lead business process analysis, customer journey modelling and improvement activities
• lead engagement with key business stakeholders to understand business strategy and objectives to support business cases
• lead engagement with operational stakeholders to translate business problems into defined requirements
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• lead on projects, including development and control of project documentation and operational delivery documentation
• lead in workshops to illicit requirements and drive delivery of solutions
• define report requirements to enhance management information
• drive user acceptance testing activities to ensure smooth implementation of change
• develop and deliver user training, including documentation
• collaborate with business operations teams and technical staff to build strong relationships to drive efficiencies, reduce business risk and improve outcomes for our customers
• manage transition from projects to BAU and remain updated on current service issues and problem management
• develop understanding of the current and future technology landscape
• ensure company quality standards are adhered to
• understand and ensure data protection and standards are adhered to
• ensure company quality and data protection standards are adhered to
• monitor and present, to key business users, on Industry change / Compliance / Audits / Industry Reporting as required

Requirements

• analytical Skills
• business Transformation
• communication Skills
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• agile Methodologies
• requirements Gathering

Earnings for position business analyst

Responsibility

• visiting residential, commercial, and industrial sites to obtain Water Utility meter readings
• carry out visual inspections of associated metering equipment
• recording all information obtained on an electronic device
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• the role requires the successful candidate to undertake work involving Working at Height and Feed-In Tariff
• carries out complaint investigation when requested by the Team Manager
• carries out normal operative duties unless directed otherwise by the Team Manager

Requirements

• customer Service
• driving
• A Driving Licence entitling you to drive in the UK with no more than 6 points
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• use of your own vehicle with business insurance & current MOT
• excellent customer service skills with a flexible approach to tasks & working hours
• open to working in all weather conditions
• ideally prior experience in a similar background

Benefits

• mobile phone

Earnings for position meter reader

Responsibility

• as a Dual Fuel Engineer, you will be responsible for the installation and replacement of gas and electricity meters in customer’s homes. In addition, you will be repairing and maintaining meters after initial install

Requirements

• smart Metering
• engineering
• metering
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• dual fuel

Benefits

• fuel card

Earnings for position engineer

Responsibility

• managing customer appointments including liaising with internal departments to come to a suitable resolution to benefit both the business and customer
• build effective working relationships with the Scheduling Department and other areas of the business where required
• to accurately update our internal systems
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• any other ad hoc duties as requested by your manager and the Directors of the company
• ensure excellent customer service is provided across all forms of communication
• manage supplier escalations and complaints to resolution
• to handle incoming and outgoing calls with suppliers and/or their customers regarding booking or rearranging smart meter appointments. Making every attempt to retain the customer’s appointment in the diary
• build positive working relationships with members of your own team, working together to achieve business strategies and goals
• handle calls with suppliers and/or their customers regarding taking their meter readings and booking in appointments for a range of things e.g., a visit from a meter reading operative, while ensuring that excellent customer service is provided
• you may be asked to assist in other departments based on the need of the contact centre
• administration duties on internal systems such as generating letters to be sent out to customers
• promote safety culture within Lowri Beck and ensure compliance with the requirements of the Health and Safety at Work Act and Meter Operators Code of Practice Agreement
• managing customer appointments including liaising with different departments to come to a suitable resolution for the customer

Requirements

• call Centre
• communication Skills
• customer Service
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• telephone Manner

Earnings for position customer service advisor

Responsibility

• no upselling, no boiler leads, planned work appointments, no assumptive

Requirements

• in August 2019, Lowri Beck was acquired by Calvin Capital and both firms are now part of the Calisen group
• established in 1996, Lowri Beck provides tailored service delivery for all types of metering service including smart metering systems in support of the gas, electricity and water markets
• calisen consist of three business units, Calvin Capital, Lowri Beck and Plug Me In. Lowri Beck installs metering equipment and provides meter reading and associated services to its energy retailer customers
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• due to a period of growth, we are re-introducing a new training course for anyone who is interested in becoming a Dual Fuel Smart Meter Engineer and who would like to enter the world of Smart Metering
• smart Metering can be a very rewarding career with potential to earn OTE of £50,000 once fully qualified with opportunities in the future to progress your career into either management or a senior position within Lowri Beck
• be able to pass a basic criminal record check, and have no unspent criminal convictions on record

Benefits

• fuel card

Earnings for position smart meter installer