LOWRI BECK SERVICES Salary
BUILDING B SWAN MEADOW ROAD WIGAN WN3 5BB ENGLAND
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Earnings on positions in LOWRI BECK SERVICES
LOWRI BECK SERVICES is looking for employees for positions:
call centre advisor
Responsibility
- receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk
- following internal procedures to retrieve relevant information and report accordingly
- communicating directly with field operatives and field managers to resolve emergency queries
- booking emergency and maintenance appointments on internal systems
- timely allocation of emergency jobs following a documented procedure
- using various internal systems to book maintenance work
- managing supplier escalations and complaints to resolution
- booking, allocating and advising on gas and electric emergency metering situations, working calm under pressure in challenging situations to ensure accurate and effective advice is given to customers and suppliers