LONDON SQUARE in Uxbridge Salary
ONE YORK ROAD UXBRIDGE UB8 1RN ENGLAND
TIN: 07774351
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Earnings on positions in LONDON SQUARE
LONDON SQUARE is looking for employees for positions:
care coordinator
Responsibility
- being the first point of contact for our customers and clients via telephone, Email or Defects Portal
- co-ordinate resolution of defects with both internal and external teams
- arrange and coordinate EOD of defect inspections and close out appointments
- helping our Customer Care Managers book works and keep track of our Operatives Calendars
- issue reports, Purchase Orders and Contra-Charges
- keep customers informed on the status of their defects, both within and outside of the warranty period, maintaining clear and concise communication
- ensure our contractors are performing within the set KPIs by chasing updates and closing out completed jobs on our defects reporting portal
Requirements
- experience of working for a Developer in a similar role would be ideal
- must have empathy and an ability to stay calm in challenging situations
- must be able to manage tasks by priority and stay organised
- must be able to communicate in a clear and concise manner
- must be able to recognise when an escalation is required
- understanding of NHBC & NHQB - Preferred