medical secretary
Responsibility
- we are recruiting for a new role at our practice; Medical Secretary
- general medical secretary duties including management of letters, results and procedures
- liaising with all patients, visitors, consultants and users of the clinic
Show more +18 - assisting patients in navigating the clinic
- the required hours for secretaries are 35 hours per week covering the office 8am-8pm Monday to Friday (e.g
- being last point of contact before patients depart the clinic and ensuring their visit has been satisfactory
- 8am-4pm, 9am-5pm, 10am-6pm, 12pm – 8pm shifts as required) and the occasional Saturday mornings when needed
- dealing with telephone and email enquiries from patients, other hospitals and other Practices
- with fifteen consultants, a GP, nutritional therapist and team of sonographers, the practice is busy and dynamic and sees in excess of 700 patients each month
- other duties such as filing, scanning results and documents into patient notes and posting of letters
- as clinic management is a large part of the role, this will be an on-site position
- the role is a critical one as it is often one of the first points of contact a patient will have with London Gynaecology, will aid the smooth running of the clinic daily and also ensures that the patients are looked after at all stages of their patient pathway
- this is a great opportunity for someone with excellent customer service, administrative and medical secretary skills who is looking to add to their responsibilities
- the role will sit in the administration team and will report to the Admin Team Leader. In addition to the key responsibilities, the role will also support other members of the team where required
- london Gynaecology is a leading private Gynaecology Practice, based at three locations: The Portland Hospital, one of London’s leading private hospitals, our clinic in the heart of the City of London and our new clinic on Harley Street
- open and distribute daily post in a timely manner
- keeping up to date with mandatory training
- help to manage the Practice email inbox, including booking appointments, providing general information, responding to queries, and forwarding emails to relevant team members as necessary
- manage delays and keep patients informed on arrival
- create invoices and take payments
- scanning and filing of patient correspondence
Requirements
- the ideal candidate will have held a similar role previously, within a medical environment
- PC experience - essential
- practice manager software experience - valuable but not essential
Show more +10 - positive attitude and demeanor
- excellent administrative and customer service skills
- high attention to detail
- good telephone manner
- medical secretary: 1 year
- customer service: 2 years
- administrative: 2 years
- discreet approach; the nature of our work is confidential and often sensitive. When speaking with patients a discreet approach is required
- sympathetic and caring: patients can sometimes be anxious or worried, a caring and sympathetic attitude is most important
- A willingness to pitch in and work outside of the core responsibilities of the role; we are a small team and we all work as needed from time to time
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