LONDON CROYDON HOTEL Salary
54 CLAPHAM COMMON SOUTH SIDE LYNTON HOUSE LONDON SW4 9BX
TIN: 09281492
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Earnings on positions in LONDON CROYDON HOTEL
LONDON CROYDON HOTEL is looking for employees for positions:
night manager
Responsibility
- to be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service
- to encourage the team to maximise sales opportunities
- to ensure prompt resolution of customer complaints
- to plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
- to develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
Requirements
- strong Operational knowledge across either Reception or Food and Beverage Departments or even better both
- background in branded hotels or restaurants is preferred – so you will understand how we work
- excellent Customer service skills, standards driven, good organisational skills
- to be able to make decisions in a fast paced environment and to enjoy it
- to be great at up-selling – anticipating customer needs as well as improving the bottom line
- ability to communicate to and motivate your team providing day to day leadership and direction
- to be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management