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LOGRHYTHM is looking for employees for positions:
systems engineer
systems engineer
reliability engineer
Responsibility
work within the Global IT team to build and maintain on-premise, global, and cloud collaboration environments capable of scaling with demand
occasional on-site AV/employee support for events
participate in the 24x7 On-Call rotation
occasional PC network connection/troubleshooting
occasional travel to US, Dubai, Singapore, and other locations that we may gain physical presence in
collaborate with infrastructure team members, technology customers, and partners to optimize an operational toolset including capability and capacity trending to ensure service availability
team with infrastructure staff members to assess the current state of collaboration services, gather requirements, complete gap/SWOT analysis, deliver proof of concepts, and production platform implementations
develop strategic lifecycles, governance, monitoring, reporting, metrics, continuous improvement, gap analysis, and roadmaps for enterprise content, collaboration, file storage, and intranet services
Education
bachelor's degree in Computer Science or Information Technology preferred or equivalent experience
accustomed to working in a fast-paced environment, with tight deadlines, and successfully tracking to agreed project deliverables
ability to learn quickly and incorporate new knowledge, technology, and methods in a rapidly evolving landscape
seasoned team player with exceptional oral and written communication skills with the ability to collaborate, influence and build partnerships across the organization
Requirements
strong customer service focus and ability to prioritize and quickly resolve issues with great attention to detail
technical certifications
problem-solving and critical thinking skills to define issues in practical terms, analyze critically, deliver solutions and follow through to resolution
ability to work well with all levels of the organization and those with varying technical knowledge
cloud - AWS, GCP, Azure
knowledge of best-in-class collaboration, IT best practices, IT operations and ITIL application in an always-up, always-available environment
familiarity with ITIL framework and processes including incident/request and change management
in-depth knowledge of content management/sharing and administration including SharePoint, OneDrive, Box, and Confluence platforms
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